“Poor service.
Bought a boom arm stand 9th Dec 2020. I am yet to receive my item today 13th Jan 2021.
I called multiple times and transferred to reception who create a call back request from customer service that will never call back. This happened more than 8 times.
Very poor service and process.
I will never buy from them again”
“UPS has yet to deliver a guitar I ordered as a gift. Luckily it’s not needed for a while as I was given three different delivery dates. Then I got an email requesting a review. So here I am. Hopefully I will get my delivery tomorrow as last stated.”
“Great product from thees people and arrived well packaged and secure, not easy with current situation, I think I'm going to stick with Bax now for future purchases. Thanks guys and galls!þ”
“My son has not yet been able to even use the Hercules dj set yet from xmas as the app you need to download,just wont download,and are requesting a further £30 for the use of this app,so,so far its just a box collecting dust,disappointing,considering it was a xmas gift and hasnt yet beable to use it.”
“Hi Bax music, first thing to say is the guitar has still not arrived, I’ve been given 4 different delivery dates, UPS don’t keep you informed or offer any reason for the delay although don’t know if the brexit thing is something to do with it.”
“Firstly, UPS failed on so many levels but I did eventually receive my purchase.
Secondly, My boxed Nemesis guitar pedal was sent inside a much larger box WITHOUT ANY surrounding protection. (There was also a loose UK power adaptor in there to cause extra damage) It bounced it's way around Europe, and it shows when looking at the packaging. Scared to see what I may find when I power it up for the first time.
Imagine if this was a synth that I bought. I shudder to think of what condition it would've arrived in! (If shops do this you may as well take your chances with eBay. It couldn't be any more unprofessional)”
“Website was pretty user friendly and easy to navigate. Ordering and checkout was relatively straightforward. Delivery was prompt and on time and items were well packaged, as well as the cases being in their own cardboard box they were also packed into a larger box for extra protection. Prices are competitive.”
“Bax sent the guitar double quick! However UPS had it fit nearly a week before I eventually received it.
Guitar was perfect but needed a set up, action too high and bone nut needed work. (So much for for fender QC) thank you BAX”
“Excellent service from Bax on my first order. Especially given that it was a difficult time, Brexit happened one day before my order, my amp was delivered 3 days later to the UKwith no fuss. Impressive. I was also very pleased with the amp, a Fender LT25.
Highly recommended store.”
“Just received my Guild F25 12 string acoustic guitar. Delivered on time no fuss and the guitar is wonderful. Great service and product. I will use Bax Music again. Cheers. Jay”
“Just bought this. I used it with my Materbuilt (Todd Krause) Clapton Blackie Strat. Through a Custom Hand-Wired Fender Reverb Deluxe Amp. The lead is great. Very pleased with it. Fantastic value for the quality. Big thanks.”
“Ordered Odyssey Flight Case for Roland DJ 505 Controller on 30 December. I received the item within a week on 7January which was excellent in current situation and also coming from Europe which I did not realise.
I queried delivery time with Bax via email as Ups were giving me different delivery dates and I received a quick response from them. Overall Excellent.”
“Horrible experience. The company lie to me and I receive my parcel 25 days after I placed the order. THey cancel it, then told me it was out of stock. I finalyy receive a broken box with a missing product.”
“Price exceptionally brilliant value. Delivery excellent. No need to comment on 'returns' as the harmonicas purchased were excellent. Bax Music is a great, great company.”
“Ordered my Bass, paid, comms good, delivery prompt. Bass is superb at this price point. A Neck Through Fretless a dream to play, I’ve had basses 3x this price and not been as consistently good in every aspect. Looking for the matching fretted now😎”
“Really impressed with this. Great tones and plays well. A Thunderbird bass at a fraction of the price for the equivalent Epiphone.
Body work is spotless.
£125 is an unbelievable price.”
