Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,273 Reviews

76 %

of reviewers recommend Bax Music

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Metrics

4.0

Based on 2,273 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bax Music 5 star review on 11th August 2025

181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a Squier b stock guitar and Fazley Outlaw, both at a great price, received in good condition, better than expected. Arrived a day late but no big issue for me.”

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Posted 1 year ago

“I had recently broken my speaker stand for my small PA and I had a number of gigs planned so I required a replacement very quickly Bax was able to deliver exactly the same stand at a very good price within a couple of days . Great service!”

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Posted 1 year ago

“I have just received a total of 4 guitar hardcases made by falzey their quality and price make them really affordable for most guitars owners, and give good protection . well done Bax Music !!”

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Posted 1 year ago

“Outlaw sheriff plus arrived on time and well packed.The guitar sounds as good as it looks and I am delighted with the the purchase, thanks.”

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Posted 1 year ago

“First time I have use Bax Music, best price for a great Ibanez Artcore Expressionist AG95QA guitar and excellent service from Bax, would not hesitate to recommend, very happy with purchase.”

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Posted 1 year ago

“B-Stock Sterling Ray 34. I was expecting to find a few marks or the odd ding, but this arrived in an as new condition, the set up was perfectly set for me. An absolute stunning instrument, It was well worth the money. Delivered early on the arranged day. Thank you Bax Music”

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Posted 1 year ago

“Order arrived on time and well packaged. I bought a Fazley 3/4 left handed guitar for using on the couch or in the garden. I fitted a bone nut and saddle and lighter strings as I found it a little dead sounding. It now plays great! I only paid £40 plus delivery so I was expecting to do a little tweaking. I’m really pleased with it for that money. Solid top too 😃”

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Posted 1 year ago

“Quick efficient service and deliverery was on the day promised. It's a lot of guitar for the money and will give me hours of pleasure as I plumb it's capability”

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Posted 1 year ago

“My order was very quick in arriving, ordered 1 police blue light.”

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Posted 1 year ago

“I have made several purchases with Bax Music this year , 3 x Hard guitar cases and also a beautiful Epiphone Frontier Masterbuild acoustic guitar. I find Bax Music unbeatable on price and there delivery is very good and competitively priced. I am not an impulsive buyer and always compare prices before buying and I saved at least £300 on the purchases above . So I will definitely be using them again . Thanks Bax”

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Posted 1 year ago

“A YouTube reviewer who reviews Fazley guitars recently said he found Bax Music were very responsive, and listened to him to improve their products. As a customer for guitars, I have had the same experience. One out of stock item was promptly refunded within the short stated period. I find the Bax staff excellent, both for products and service. Delivery is fast, products well packed and of excellent quality, and that's without even considering the amazing prices. I have three Fazley guitars, and intend to buy more. Would highly recommend, ten out of ten, a very pleasant, hassle-free, positive experience”

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Posted 1 year ago

“Firstly. A really good price, followed by rapid delivery, which was great. All in all, very impressive service.”

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Posted 1 year ago

“Amazing value and quality and a great delivery time.”

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Posted 1 year ago

“I was worried about my purchase after reading bad reviews But my order was delivered (a day late) all good as advertised. Thanks bax for the best price on orfoton carts. I will use bax again.”

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Posted 1 year ago

“Yup...great deal ..thanks”

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Posted 1 year ago

“Good guitar for the price”

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Posted 1 year ago

“Bax Music is exactly what I need from a musical instruments distributor. My area is MIDI keyboards, and other accessories for computer music production. To me, that's where Bad Music shines. They have the product selection, the right price, and delivery is a couple of days. Their couriers always leave something to be desired, not very communicative, but that's them. not Bax.”

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Posted 1 year ago

“Excellent service, fast and well packed. I will be ordering some more for sure. Thank you for a stressfree, and professional shopping experience.”

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Posted 1 year ago

“Excellent service. Quick delivery. Thank you.”

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Posted 1 year ago

“Well, I had read some unfavourable reviews but decided to chance it. I placed my order for a guitar case at 5.00pm on Friday. It offered my Tuesday as a delivery date but I never thought that would happen. It arrived first thing Wednesday morning. It is excellent, well worth the money and cheaper than anywhere else. Can't fault anything. The bad reviewers were either very unlucky or very picky.”

Helpful Report

Posted 1 year ago

Bax Music is rated 4.0 based on 2,273 reviews