Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,273 Reviews

76 %

of reviewers recommend Bax Music

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4.0

Based on 2,273 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bax Music 5 star review on 11th August 2025

181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very slow delivery - a week later than expected, but I suspect that was more Parcel Force than Bax. Guitar (Lag Tramontane) came perfectly packed. The instrument sounds great, but the action is horribly high and I am going to have to do some setting up on it to make it properly playable, which i wasn't expecting, but it's not a huge deal. Once set up it will be a very sweet guitar.”

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Posted 1 year ago

“Not received leads orded never arrived have to go to bank to sort out not happy”

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Posted 1 year ago

“The DJ Booth is absolutely solid and perfect for my use, although instructions could be better. Price was better than the rest, happy customer!”

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Posted 1 year ago

“paid for it but never received the order”

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Posted 1 year ago

“This is the second time I have used bax music but it won’t be the last, I ordered parts from bax and they were there in two days and, I live in Belfast so, very prompt delivery and the parts were of really good quality and fairly priced thank you bax👍”

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Posted 1 year ago

“Very fast service. Very happy.”

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Posted 1 year ago

“The item I ordered was showing as in stock both before I placed the order and also upon completion of the order. When I received the package (shipping was not particularly quick) the only thing I received was a Euro to UK power adapter. I was advised, upon calling, that the item was on back order and the agent said he didn’t know when they would receive it, the suggestion being that I wait indefinitely. As this was not acceptable he was happy to cancel my order. He advised refund would take 7 days which I have now received. Refund I received however did not include the shipping I had paid even though I didn’t receive the item. Terrible experience all round and a total waste of time to be honest. Just to put this level of service into context, that afternoon I ordered the same item from another vendor and without any fuss or delay it arrived the following day. There are plenty of vendors selling all the same gear online so no big loss but I definitely wouldn’t use these guys again.”

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Posted 1 year ago

“Loved it. Package came on time and well wrapped. Guitar was beautiful. Loved every bit of it.”

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Posted 1 year ago

“Ordered a NUX Mighty Space modelling amp from Bax Music. It arrived late but I can't blame Bax for this, it was sent by Parcel Force and that's where the problem was. They sent a message saying it was out for delivery so waited all day then got a message saying they had took it back to the depot, so another day waiting. The tracking is rubbish, but as I say not Bax Music's fault, except they pick Parcel Force as their courier. One problem, but again is it Bax Music to blame or NUX, the power adaptor they sent didn't fit the two pin on the supplied power cable. All told I'm happy with Bax Music if these problems are in fact not their faul.”

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Posted 1 year ago

“Every time I order from this company from Folkestone the order arrives late.I’m still waiting for my keyboard I ordered 7 days ago, The same happened with other orders I have placed in the past.I don’t recommend BAX music and won’t be using again in the future.”

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Posted 1 year ago

“The service provided by BAX music is dreadful. Deliveries are late, no tracking information and customer service staff are useless with no ability to provide answers. I would never buy from this source again and would suggest no one else does.”

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Posted 1 year ago

“The service from BAX was fine, but the quality of the guitar I bought is poor. Not very playable, the bridge unstable, nut far too high, and it doesn't stay in tune properly.”

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Posted 1 year ago

“Well I'm sorry I can't award 5 stars across the board, because Bax got the instrument to me on time and in good condition. As far as the instrument itself goes, it's a delightful little ukulele from Flight, but the steel C string is overpowering. It clearly was meant for a different genre of music than just playing backing chords.”

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Posted 1 year ago

“Firstly the strings arrived quickly. They sound brilliant, A setup has to be done, because of the tapered strings. But after that, they play and sound fantastic.”

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Posted 1 year ago

“Fantastic gong and shopping experience. Thanks”

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Posted 1 year ago

“Better than I expected at £48 for a new hard case,quick dispatch and delivery looks great , only time will tell how it lasts, one minor fault there’s 3 circular indents on the top of the case , which looks like other cases of the same were stacked ontop of each other and the metal feet on the back have dug in the top of the one below, but im sure it will get worse than that over time, not in the same league as gaitor,hiscock or TkL but around a third or quarter of the price they’re pretty good value and probably better than a decent gig bag around the same price. My 1st purchase from BAX but it will not be my last”

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Posted 1 year ago

“Good to deal with.Pleased with the ukulele.”

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Posted 1 year ago

“Service was great and delivery on time, fantastic.”

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Posted 1 year ago

“Great bass, perfect in every way, not often you get them like this. 2 Day delivery, brilliant, no long wait for delivery. Painless transaction”

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Posted 1 year ago

“Great value for money sturdy case good padding ,gonna buy another one”

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Posted 1 year ago

Bax Music is rated 4.0 based on 2,273 reviews