Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,273 Reviews

76 %

of reviewers recommend Bax Music

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4.0

Based on 2,273 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bax Music 5 star review on 11th August 2025

181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery on time and with no a damage. The rack cabinet looks solid and with a proper metal wheels. It will outlast me.”

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Posted 1 year ago

“I recently purchased an Ibanez af75 . Really happy with the look of the guitar and it plays great. Ordered and delivered on time within five days. After this experience I would highly recommend Bax music, and will definitely be using them again in future. Thankyou.”

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Posted 1 year ago

“Excellent uke case, delighted but no key to lock it🙂”

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Posted 1 year ago

“A service second to none.I received the gig bag exactly when I was told I’d receive it and it was all fine which was a relief as needed it for gig that evening.”

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Posted 1 year ago

“Took a chance and just bought a Seagull S6 Original Slim Acoustic Guitar + range of accessories. Watched the website for a few days to get a delivery day/time-frame when I would be home. Arrived spot on the two-day estimate. Really well packaged, box contained everything as ordered. Great guitar, well set up, very pleased with purchase. Absolutely nothing to fault here. Very happy customer.”

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Posted 1 year ago

“Box arrived with no damage and all goods were packed very well. Only reason I am not give 5 stars is that their courier tracking via Parcel Force gave me no information until the driver knocked my door!!”

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Posted 1 year ago

“I wanted a Studiologic SL73 and, as always, the price at Bax Music was most competitive. Fast delivery, tracking and terrific packaging. I've bought from them before and I'll be coming back again, no doubt.”

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Posted 1 year ago

“I was looking for a hard case for my Joe Brown signature Ukulele and saw the Fazley offered by Bax Music at a low price. The delivery cost was worthwhile as it arrived quickly and was extremely well packaged. The Fazley case far exceeded my expectations for the cost, it looks good and my concert Ukulele fits perfectly inside”

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Posted 1 year ago

“very nice great condition well packed no marks what so ever post bang on time”

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Posted 1 year ago

“Very good communication, fast delivery and tracking. Item is as described and we'll constructed.”

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Posted 1 year ago

“Tuners purchased for `Jeff Beck` reverse headstock tribute Strat project. Best price I could find, quick delivery, stress free transaction, quality Fender item, absolutely delighted. Many thanks.”

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Posted 1 year ago

“After a bit of a delay my spark go arrived this morning and I’m very pleased with the product. Thanks Chris”

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Posted 1 year ago

“Asking for a review of a product that i still don't have despite being in stock and ordered over a week ago. No despatch email or tracking reference until i chased up via phone. Said Id have the product on a few days - still nothing and not even despatched yet according to the now provided ups reference.”

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Posted 1 year ago

“Prices are good, products are good, packaging is good and even time for goofs to be handed to courier was good. However I did place my order on Friday and selected Tuesday for delivery. Delivery was actually the following Friday and even though I had a tracking number, every time I checked there was no status advice whatsoever. Maybe there are hold ups from Europe? So I'd say everything is fine if a week is ok for you to wait. It was this time, but if I needed something in a hurry I'd choose a UK supplier.”

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Posted 1 year ago

“PLEASE BAX MUSIC - READ THE EMAIL REPLY I SENT TO YOUR INBOX TODAY SO THAT WE CAN SORT SOMETHING OUT.”

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Posted 1 year ago

“Prompt, professional service. Well packaged. Love the product many thanks!!”

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Posted 1 year ago

“The DAP butterfly latches were perfect and at a killer price but the dispatch email, sent at 23:02 on 16th Oct informing me my package was on it's way with a delivery date of 19th, turned out to be incorrect; the package was actually delivered at 09:20 on 20th, which in itself wasn't a big deal because the latches were neither of high value nor needed in a hurry. HOWEVER - the package was sent via Parcel Force Express 24, the shipping lable was date-stamped 17/10/23 and Parcel Forces' tracking history shows the package wasn't scanned into their depot till 20:30 on 19th, almost three days later! This begs the question: where was the package between 23:02 on 16th and 22:30 on 19th? Was it lost somewhere in Bax's dispatch department (in which case Bax have a problem) or are Bax are charging customers for the Express 24 service they aren't receiving from Parcel Force - in which case Bax STILL have a problem. Judging by several other customers comments Bax need to have a look at what's going on with their shipping process. If this had been a high value item, or something needed the next day, I'd have been an unhappy and concerned customer.”

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Posted 1 year ago

“8 days later, still no order. Even if it were to arrive tomorrow I would still be annoyed, just shocking!”

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Posted 1 year ago

“I have bought two guitars now from Bax, both arrived later than advertised, i dont know why they just cant state the delivery will be four or five days from placement of order then people wont be annoyed when it doesnt arrive in the two day window they push on the listings. Bass arrived damaged, strap button was broken or sheared off, nowhere in the box so it wasn't during transit, poor quality control maybe at the factory who knows. The remnants of the screw was still in the body of the bass, Bax have offered to refund me completely if i return the bass, but i like the instrument so have carefully pulled the remnants out and fitted a new strap button. The first guitar i bought though was great and had no problems, apart from being late delivery as mentioned above.”

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Posted 1 year ago

“great price, great product, delivered on time, very happy.”

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Posted 1 year ago

Bax Music is rated 4.0 based on 2,273 reviews