Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,326 Reviews

75 %

of reviewers recommend Bax Music

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Metrics

4.0

Based on 2,326 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bax Music 5 star review on 6th December 2025

181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst customer experience ever, just confusion, at one point blamed me of selecting a product that was out of stock when I went out of my way to use their web filter to show items in stock, even selected a guitar in a different colour so I got one currently in stock. Bax asked me if I had taken a screen shot before ordering to prove I had selected a stocked item! so basically "Mr Customer you are telling lies" The guitar never arrived on the date shown in the tracking, what actually arrived was a 60 cm box full of plastic packaging an an A5 7 page booklet on guitar maintenance, never ordered it, don't want it and actually its not of any use. I rang the UK on two occasions for support and at one point I was asked how it should be resolved. I had to point out that was with BAX to resolve not me! How a company in 2024 considers it is OK to send that size of box with packaging and there is a booklet inside escapes me? All the info provided by BAX was misleading and or incorrect. When a customer gets an email stating "good news your item has been dispatched" I guess you would think the guitar ordered had been shipped, NO this actually means we have shipped an a5 booklet, no guitar and have no idea when we can send and oh and by the way we have taken payment on a product that we do not have and have no idea when we will be able to ship. I have still not got an explanation, at no point did BAX contact me to let me know there was a problem with the stock or delivery and I requested that someone ring me back to discuss, that got a blank NO. I suggest you take a look at the BAX web site before proceeding with anything, it look like their service promise is based on luck however when it goes wrong Huston you really do have a problem as the customer service in my experience is the worst I have ever had to endure. At the time of writing, no reply, no resolution, payment taken and no guitar in sight Don think that actually equates to a single star!”

Bax Music 1 star review on 3rd January 2024

Helpful Report

Posted 1 year ago

“Everything went to plan. And the item is working. I haven't needed to use their return process.”

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Posted 1 year ago

“Everything went as it should”

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Posted 1 year ago

“Bought as a gift, he was really happy with the items”

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Posted 1 year ago

“it’s a great website and I got the exact product I was buying which is great! The downfall was the postage, I had hoped to receive it before Christmas and it was promised as to arrive before Christmas on the Thursday to be exact and it never arrived. It arrived on the Thursday the week after so it was a whole week late arriving! I was disappointed as was hoping to use it for Christmas.”

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Posted 1 year ago

“Great communication good delivery time and very well packed overall a great service from bax music”

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Posted 1 year ago

“Excellent service and delivery. Price okay for the savings of not having to use double end ball strings, which I think is steinbergers weak link. I would have liked a secure method of attaching an adapter. However, this was overcome with a few small dots of super glue, which can easily be undone if needed. I now have access to a full range of string gauges single ball strings, at half the cost.”

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Posted 1 year ago

“Good price, 3 yr guarantee, fast delivery of K&M music stand 10065”

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Posted 1 year ago

“The item has not yet been delivered! You’ve had my money for over a week and I cannot yet even track the delivery. Very poor.”

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Posted 1 year ago

“Very happy with purchase. Fast delivery and extra carr was taken to make sure my item was delivered safely. 10/10”

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Posted 1 year ago

“Great service, quick delivery. But if i’m only buying guitar picks, would prefer a little jiffy bag that fits through the letterbox when I’m out, instead of a big box that i have to wait for in for the postman to deliver. I suppose a bigger box makes it harder for them to lose though”

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Posted 1 year ago

“Fast quick and easy purchase . RGB laser made my partner a happy man this morning (xmas day) . Would highly recommend”

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Posted 1 year ago

“I'm absolutely chuffed with headphones, very well wrapped, will definitely buy from you again, anyone wanting to buy anything, you won't be disappointed”

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Posted 1 year ago

“Fantastic product at an amazing price compared to the competition. Delivered beautifully packed in perfect condition on time with effective communication and efficient administration. Guitar also surprisingly well set-up and plays wonderfully 'straight out of the box'. Thank you Epiphone (Gibson) and especially thank you Bax Music.”

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Posted 1 year ago

“This was the third time I purchased gear from Bax Music. Good price, good service and fast delivery! They offer good promotions time to time!”

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Posted 1 year ago

“Lovley ukulele - bought as a gift for my husband ,sure he will be very pleased. Excellent communication from seller (which is something I cannot say about courier, Parcelforce !) arrived well packaged and before expected date. Very happy with purchase.”

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Posted 1 year ago

“Bought as a Christmas present for our Granddaughter. Very impressed with the quality for the price, and the service was excellent. Always kept updated with delivery progress. Would recommend.”

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Posted 1 year ago

“great service highly recommend”

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Posted 1 year ago

“Really great service. I ordered a guitar, stand and case for my niece and she received the whole order in a matter of days. Really easy process, excellent quality equipment and a reliable, professional service. Thank you so much, she is thrilled!”

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Posted 1 year ago

“Fast and amazing price Will use again Top notch”

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Posted 1 year ago

Bax Music is rated 4.0 based on 2,326 reviews