Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,273 Reviews

76 %

of reviewers recommend Bax Music

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4.0

Based on 2,273 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bax Music 5 star review on 11th August 2025

181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great price, great service but the delivery was 5 days after stated. I have constantly changed my plans to be at home and was constantly disappointed with very little information”

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Posted 2 years ago

“Bax has a great selection of products at good prices. Where Bax falls down is using Parcel Force as a courier in the UK. I didn't pay for delivery as it came with the item but I swear it stated 24 hours. It has been a week & still haven't received the item. If Bax are under the impression they are paying for a certain service for their customers then they need to investigate and look at changing couriers. I'm sure customers would rather pay extra for pnp & have a good service than be left in the hands of a shambolic outfit like Parcel Force.”

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Posted 2 years ago

“Paid £5.95 for postage and still haven't recieved my harmonica after 2 weeks.....no reply from Bax music when I emailed them.”

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Posted 2 years ago

“good quality product, fast delivery too!”

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Posted 2 years ago

“Excellent, robust product. Very impressive!!!”

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Posted 2 years ago

“Gretsch Streamliner, Ocean Turquoise. A nice instrument which arrived on time carefully boxed and in good condition. It has a nice shallow U shaped neck which isn't too narrow making it nice to play with low action. The sound differs somewhat from an Electromatic model which I already have. It has a somewhat warmer, fuller tone than the Electromatic but a bit less Gretschy but still able to produce a bit of a twang on all strings. On the down side, the instrument arrived badly set-up or not set-up with all strings rattling on the frets. In serious need of attention which I was able to correct by adjustment of the truss rod with the hexagon key supplied with the guitar and careful raising of the adjustable bridge. The volume controls increases slowly then suddenly. This the same on my Electromatic model. The dark blue translucent tone controls are a bit cheap looking. But, having said all this, it is a nice instrument which I purchased at a competitive price and would recommend. It is really worth a 4.5 rating”

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Posted 2 years ago

“B-Stock Yamaha Red Label acoustic. To my eyes, it's in perfect condition. Delivered exactly when they said it would be.”

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Posted 2 years ago

“Bax have sent me a request to post a review. 8 working days after placing the order (in stock 3 day delivery stated, also see below) I am still waiting to get it. According to parcelforce it’s been sitting in their delivery hub 1.1 miles (google maps) from my home since Tuesday night. It’s now Thursday… annnoying having to rearrange 3 days in a row to be in to receive the order, with Tuesday being the chosen delivery date, which was the day after the earliest one on offer. A recent previous experience with parcelforce is the same as my current 3 day wait, so my small sample size is they are 100% very late. Hope to get my item soon.”

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Posted 2 years ago

“Happy with product emails kept me updated and as with other products it arrived on the day. Very pleased with service.”

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Posted 2 years ago

“Fazley violin bass arrived earlier than stated,reasonably well packaged,guitar in perfect condition,absolutely delighted with product 5 stars to Bax music thank you.”

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Posted 2 years ago

“This is a complaint. I contacted Bax Music 3 times after placing my order requesting details of an additional 95p charged at checkout, and have heard nothing. Delivery was promised for Friday 21st July but it arrived the following Tuesday 25th. No information was available from their courier.”

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Posted 2 years ago

“Disappointed to be sent European plugs with adapters! UK customers should get products with UK plugs.”

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Posted 2 years ago

“I ordered and paid for 2 Transcend cards but have only received one and when I complained no reply received.”

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Posted 2 years ago

“Ordering was simple, emails kept me up to date and delivery was on time. Many thanks”

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Posted 2 years ago

“Ordered a guitar, told by e mail I would receive it 5 days later being informed via transport tracking the status the whereabouts of my delivery and sure enough it was delivered in very good packing, just when Bax said it would. What more could you ask for? Excellent experience with Bax. Thankyou very much.”

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Posted 2 years ago

“Product hasn’t arrived after 2 weeks and customer service are not responding to my emails. I’ve had to purchase another stand from a different retailer in order to perform. Absolutely terrible service. I will be asking for a refund as soon as I can actually get in touch with anyone there!”

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Posted 2 years ago

“Next day delivery turned up over a week later, by which time I ordered from somewhere else. I tried to cancel the order, but customer services ignored both emails. Now I have to return this damn box, but trying to fill out the returns form on the web is impossible. They use different terms on the paperwork vs what they request on the form, you eventually work out the numbers, but they don't accept the form anyway. Waste of time, money, and a ton of agro.”

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Posted 2 years ago

“Timely arrival of item which was well packed and received in good condition”

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Posted 2 years ago

“DO NOT PURCHASE FROM HERE!!!!!! They sold a faulty mic which caused a fuzzy sound, I sent it back for a refund which they said was supposed to take 8 days. 8 days later, No money received, I had to call them to ask for the refund. Customer Service had no idea what i was talking about. Later in the day, I got an email refusing to send a refund and they held my item for ransom, asking for additional money. Illegal Practice. AVOID AT ALL COSTS”

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Posted 2 years ago

“When the guitar wasn’t delivered I rang bax, and I got through for them to say there was a delay and to call back in two days, so I called back when they said but I couldn’t get through. I checked with parcel force, and it was a 10 day delay before it arrived. I found it very frustrating, and bax need to communicate to their customers more and get more staff to answer the phone! Difficult but not impossible!”

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Posted 2 years ago

Bax Music is rated 4.0 based on 2,273 reviews