“Overall I am very pleased with the FRC618BK guitar I purchased. Parcelforce delivered on my chosen day and their parcel tracking worked well. The guitar was well packed, it will need a bit of setting up such as some of the frets need to be levelled and polished. The fretboard needs some fret oil applied and better strings fitted. The tuning pegs held tune well once the strings bedded in. For the price paid it is a great guitar. It looks classy in a jet black finish. For someone looking for an inexpensive cool guitar I would recommend the fazley FRC618BK.”
“No complaints with delivery as it was very fast and arrived on the scheduled day.
The bass however did require a certain amount of work to get it into a playable condition. There was zero neck relief which meant that there was fret buzz all over the fretboard. I had to adjust the truss rod(a lot!) and bridge to make it playable.
Additionally the small nut and bolt holding the pickguard to the retaining bracket was missing so I had to source a replacement. But the bass was attractively priced so I was prepared to accept these shortcomings.”
“Delivered on time, the only problem being was the packaging was damaged but everything was OK except 1 item was missing, the plectrum must have fallen out somewhere in transit. I didn't notice how badly the packaging was damaged until the parcel force driver had gone or I would have refused delivery. Not Bax's fault but maybe smaller items could have been put in the guitar case. On the whole great products and delivery was on time.”
“I ordered an Odyusa carry case from Bax Music for my Akai Force. The price was very reasonable considering what some suppliers are offering. The case came with plenty of internal foam padding and the Force fits snugly inside it.
However the delivery time quoted was inaccurate. I ordered the item on a Tuesday (before 10pm) and I was led to believe that I would have it by Thursday (it was confirmed to be 'In Stock'). This seemed reasonable considering that I was paying £5.95 delivery. The product actually arrived a week later on the following Tuesday. I've ordered products from other music gear suppliers, paid less delivery charge and the product has arrived the next day! If this is typical then Bax Music seriously need to look at the couriers they use.”
“I ordered an item which clearly stated it was in stock online. I received confirmation of the order, and another email confirming payment received. On the day of the delivery (for which I had paid £5.95) I received an email saying that stock was not available and it would be 7 weeks approximately till they would have stock.
I called them up and was told that they were waiting for stock from the supplier but they had delayed it so there was no stock. Whilst that isn’t Bax’s mistake, why falsely claim you have stock on both the website and in an email, and why take money from a customer when you are still waiting on stock? Surely, any reasonable business would charge the customer once the stock was ready to be despatched. Furthermore, why notify me of no stock on the day delivery was due?! Surely they knew there was no stock coming the day before delivery was due? I now have to wait 7-10 days for a refund.
Had I known Bax were this incompetent, I would have ordered from Amazon or Gear4music… so much for supporting small businesses!”
“After lots of research Bax offered the best price and delivery for the Otega kick horse pedal pro
However it arrived 3 days later than promised and after chats with bax proved to be faulty.
Bax support told me that they would send out a replacement as soon as the post office confirm receipt of return.
However I’ve not received return email yet.
Please help me to speed this return up. My next gig is this Friday and desperate to introduce into playing!
Keith”
