Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,273 Reviews

76 %

of reviewers recommend Bax Music

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Metrics

4.0

Based on 2,273 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bax Music 5 star review on 11th August 2025

181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“5 Stars for the Innox PB 50W Piano Bench. Excellent quality and vrey good price. 2 Stars for delivery time and customer service. Their website says 2 to 3 days delivery time and it took a 9 days. When I contacted customer service I didn't get a reply.”

Helpful Report

Posted 2 years ago

“It still hasn't arrived!!!”

Helpful Report

Posted 2 years ago

“I ordered an Audio Source expression pedal from BAX on Friday 14 July, with a target date for delivery of Thursday 20 July. On Monday 17 July I received separate notifications from both BAX and ParcelFrorce (courier) that the product was in the ParcelForce system – ‘Advised’. When on the 20th I saw on the ParcelForce page that the product was still ‘Advised’, I phoned BAX about my concerns. Their agent told me that the product was in Kent, would get to me and that they would consider compensation if it was late. I was so taken aback by the blasé attitude of the BAX agent that I decided to conduct further communication via email. Apart from Sunday 23 July, I have emailed BAX at least once a day – and sometimes twice - enquiring about the whereabouts of the product and when it would be delivered. I have received no response whatsoever from BAX. The ParcelForce page still says ‘Advised’ – see attachment. Before beginning this dispute, I tried to phone BAX but the phone just rang out. I am beside myself with frustration at not having any response from BAX and not knowing when, if ever, I will get the product. I have raised a dispute with PayPal which I will escalate later today. I am also going to file formal complaints with Trading Standards and Companies House.”

Helpful Report

Posted 2 years ago

“I am being asked to review an item that am still waiting for long after it’s expected delivery date. No answer to emails or phone calls.”

Helpful Report

Posted 2 years ago

“Ordered a bluetooth audio transmitter on the 18th July 2023 company advertises 2-3 day delivery advised of tracking details which did not update/work. After contacting so called Customer Service twice by mail and twice by via their website which received no reply, finally arrived on the arrived 25th. My advice look elsewhere. Nice product shame about the service.”

Helpful Report

Posted 2 years ago

“I ordered a flight case on 16th July and still waiting for it. I want my money back!”

Helpful Report

Posted 2 years ago

“The tenor uke arrived on time and well packed. The item was good quality at a fair price. Very happy with Back Music.”

Helpful Report

Posted 2 years ago

“Although it should have been delivered last Wednesday I still do not have the amplifier. Apparently on its way now. ONE WEEK LATE. All attempts to contact Customer Service failed. Not pleased with the Company at all.”

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Posted 2 years ago

“This guitar come up to all my expectations and sounds absolutely perfect, it was delivered earlier than expected also. Thankyou very much.”

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Posted 2 years ago

“I ordered a guitar from this company and chose for it to be delivered on Wednesday 19th July 2023, I needed it for a performance on Monday 24th July 2023. It is now Tuesday 25th July 2023 and the guitar has still not arrived!!!!! Do not waste your time or money with this company!!”

Helpful Report

Posted 2 years ago

“Still haven't received the product after a week. Bax say they have sent out but parcelforce say they haven't. Have been calling for over a week now will never use again.”

Helpful Report

Posted 2 years ago

“Guitar has not even been dispatched and Bax are ignoring all communication and requests for updates.”

Helpful Report

Posted 2 years ago

“I love being asked to write reviews for a product that hasn’t arrived yet and is now absolutely useless to me because I had to spend for hours and drive 75 miles to get one from a shop in order to be ready to play a festival. And no. It’s not down to ParcelForce, because it wasn’t given to them until two days after it was due to be delivered.”

Helpful Report

Posted 2 years ago

“Absolutely furious. Still haven’t received my goods. They should have been with me last Wednesday. The “tracking” number does nothing. Bax don’t care.”

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Posted 2 years ago

“Delivered on time, fantastic quality case that fits my fender strat really well. Great thanks”

Helpful Report

Posted 2 years ago

“Bax music store the best there is.”

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Posted 2 years ago

“Amazing product, I would definitely recommend”

Helpful Report

Posted 2 years ago

“The package never arrived from Parcel Force 24 on Wednesday 19th as expected. No feedback to my 4 emails to Bax Music. Unable to track the package also. In the meantime I get an invitation to write a review of my non purchase🙄”

Helpful Report

Posted 2 years ago

“After over one week of waiting and one week after receiving a despatched email the tracking number indicates the logistics company has not yet received the product. No answer to multiple emails and phone not being answered.”

Helpful Report

Posted 2 years ago

“It is now 4 days after the stated date of delivery and still not received. Advised delay is due to a backlog at couriers. No info regarding the delay was advised to me by Bax Music until I contacted them twice. Now an automated email asks me how I like my purchase and I can’t say as I don’t have it. Improvements to Bax Music computer system advising customers of delivery delays and delays in sending this type of automated email would be helpful.”

Helpful Report

Posted 2 years ago

Bax Music is rated 4.0 based on 2,273 reviews