Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,273 Reviews

76 %

of reviewers recommend Bax Music

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4.0

Based on 2,273 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bax Music 5 star review on 11th August 2025

181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Postal service a bit slow but everything else spot on, received my Roland motion sensor and happy with the service, thanks.”

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Posted 1 year ago

“Paid for delivery Tuesday. It’s Saturday and still haven’t received anything. It is essential for my work. Never buying from Bax again.”

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Posted 1 year ago

“Shure beta 56a, great service, as always, delivered on time,5 st ars”

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Posted 1 year ago

“Seagull s6 Guitar arrived promptly. Very well packaged,lots of protection against potential in transit damage. All at a better price than I could find any where else. Info re progress of my order clear and reassuring throughout. Thank you Bax, I'll be back. DG”

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Posted 1 year ago

“Good guitar case at an excellent price.”

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Posted 2 years ago

“Brilliant service. Item arrived quickly and was really well packaged ensuring no damage in transit.”

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Posted 2 years ago

“My order was dealt with by Bax Music very promptly, and I was advised that the item had left their warehouse on the same day I ordered it, so far so good. I placed my order on a Tuesday, but by the Friday there was still no sign of my purchase. I rang Bax on the Monday, and was dealt with very effectively. The delay with my order appears to have been caused by Parcel Force, something which seems to be a problem according to other reviews I've read. Bax Music really should address this issue, or use another courier. Apart from that, the item arrived in a sturdy box, and was undamaged. Although I bought it as a gift for a friend, I am impressed with the quality and value for money of the item.”

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Posted 2 years ago

“Are you trying to wind me up ..... I still haven't had it delivered a week after ordering it ...🤬🤬🤬🤬 I was promised it it two days ... But parcel farce .. yes farce ... Can't get their act together.......”

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Posted 2 years ago

“Incredible value , a little adjustment at the bridge and it was spot on . A really good intro into into fretless bass playing .Plugged in it as a good clear sound ,it comes fitted with wire wound strings , my preference on fretless is for flat wound to give a more double bass sound , but at £88 who is going to complain ? Not me ! Mick”

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Posted 2 years ago

“The JB replacement speaker arrived promptly,is very good value for money and well made ,would use Bax again!”

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Posted 2 years ago

“First class service.”

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Posted 2 years ago

“Quality item at a significant reduction in price. Reliable tracking with delivery.”

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Posted 2 years ago

“This B stock Cordoba 35T ukulele was almost half price. It has a small blemish on the finger board, and the compartment in the case is coming unglued. None of the problems were structural or important. Excellent value and an amazing sounding ukulele. Thank you Bax.”

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Posted 2 years ago

“Great value for the rack light. I did message and ask for a purple pick holder but got sent a yellow one (disappointed granddaughter) and delivery wasn’t very quick but the items were good value”

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Posted 2 years ago

“Speaker pole clips are Fantastic, keeps leads nice and tidy,and no need to remove”

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Posted 2 years ago

“Hello and good morning, Just to let you know that I really love my 48 holes unsere Lieblinge Octave Harmonica. I wish I could get the same in the key of G”

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Posted 2 years ago

“Excellent service from Bax, item as described. As mentioned in other reviews the delivery was a day late but this is the post office at fault and not Bax. I would have given 5 stars but my email enquiry about when I could expect my order was not replied to.”

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Posted 2 years ago

“Brilliant service 👍👍👍 What a speaker so much more than I expected,,, amazing bit of kit”

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Posted 2 years ago

“Brilliant. Just what i needed and good price. Arrived a day late, but that's the fault of the courier. will use Bax again. They just need a more reliable courier.”

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Posted 2 years ago

“Great bass at excellent price…. BUT !!! I have been searching for a second hand Jazz bass from Fender for a good few weeks and wanted to spend around £450-£500 for the right model. I have used Bax before and had a fairly good service. I came across a Fender Jazz Player plus in aged candy apple red on the Bax website. It was a B stock model which had no box or deluxe gig bag but described as being undamaged and no signs of usage - and the best bit -£400 less than the usual retail price!! I jumped in this for £560 with the website stating it was in stock and delivery would be 2/3 days!! Wow a bargain and fast delivery. I placed my order and paid in 31st July and expected it delivered in 2/3 days so by 4th August. I was sent an email stating it was with the courier Parcelforce on Express 24 delivery. On the website for Parcelforce the guitar showed as ADVISED. Yes you guessed it - no bass on Friday. I made enquiries using messenger and Bax said they would look into it. I emailed the CEO of Bax who then contacted a member of his staff to sort it out. I received the bass today. Not sure what it did for a week, but reading up on Bax , this does seem to be their issue - the delivery side of things- if they can get on top of that then their customer satisfaction would improve somewhat. Any way what about the bass? It’s fantastic ! Just as described with no marks and just like brand new for almost half the price. I defy any other music retailer in Europe to supply this at a better price in this “brand new” condition. Well done Bax but a star lost for a weeks delay in delivery !”

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Posted 2 years ago

Bax Music is rated 4.0 based on 2,273 reviews