Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,275 Reviews

76 %

of reviewers recommend Bax Music

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Metrics

4.0

Based on 2,275 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bax Music 5 star review on 7th April 2025

180

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item as described,swift delivery also..”

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Posted 3 years ago

“Absolutely delighted with my Marshall Origin Cabinet (212) - fantastic customer support from Bax (I had some questions pertaining to speaker impedance when connecting with amps etc - I received excellent guidance) Also purchased a Pod Go from Bax last year! Can highly recommend!”

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Posted 3 years ago

“Good company to deal with always competitive and excellent delivery A+++”

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Posted 3 years ago

“Brilliant service, fast and efficient. Great product, good to deal with an independant company - rather than the usual 'Giants' of retail. Shall put Bax Music on my Christmas list!!!”

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Posted 3 years ago

“Once again the best price on the web. No damage”

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Posted 3 years ago

“Ordering online was straightforward and efficient. Delivery was delayed by one day because of a high number of orders, but I was kept well-informed throughout the process. The guitar and case were well-packed and arrived without any damage. The product represented excellent value for money and I am left wondering how Bax Music manage to keep prices so low. I cannot see how my experience could have been any better.”

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Posted 3 years ago

“I had struggles to find items that I was looking for on other websites but as soon as I looked on bax music I found them at a great price. I contacted customer service about my order and they were very helpful and kind!”

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Posted 3 years ago

“Superb quality for the price - fast delivery - super happy customer”

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Posted 3 years ago

“Looks great, easy to assembly, sturdy and stylish.”

Bax Music 5 star review on 4th April 2022

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Posted 3 years ago

“My Ukelele Fazley Case is a good product at the right price. It is a perfect snug fit and as such will protect my instrument.”

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Posted 3 years ago

“Ordered Ableton Live 11 Upgrade. Good price, Fast delivery. Good service as usual from Bax”

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Posted 3 years ago

“Purchased a Sennheiser e945 Microphone . Was very easy to order, very prompt delivery (next working day.) well packed. Great service, thankyou. Graham Clow”

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Posted 3 years ago

“Great easy service to order online and fast delivery that was well packaged. Disappointed with setup of acoustic guitar and I will need to get a full setup from a local professional as virtually unpayable. This could be reflected in the prices as it was an exceptional deal but would still expected some degree of inspection to have taken place before shipping. Also appreciate that action is subjective but not when it is so high that the guitar is unplayable around 10-12th fret.”

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Posted 3 years ago

“Perfect size and well padded. The delivery time was excellent, and the case was well packed, although the packing box was a tad large for the size of the instrument case!!!”

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Posted 3 years ago

“Very rapid delivery. Accurate description of item (frc618bk) and its b-stock status. Well worth the bargain price. Very pleased with the whole experience.”

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Posted 3 years ago

“this was a B stock but the number of things that need fixing ie. 8 fret unlevel needed a compleat fret dress and level plus the nut was not fixed and the Allen wrench was not long enough to adjust the truss rod but all things have been corrected and it is fine now”

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Posted 3 years ago

“Great company to deal with.Price exceptional.Delivery on time and packaging absolutely excellent! Thanks very much”

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Posted 3 years ago

“Quality of products exceeded expectations, also the delivery was timed perfectly, tiny issue with parcel force tracking but Emails from Baz Music negated this issue. Thank You, from a very satisfied customer.”

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Posted 3 years ago

“Excellent service. Bax Music had exactly what I needed (which was really hard to find) and I it was delivered really quickly. Highly recommended.”

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Posted 3 years ago

“I was very pleased with the price and quality of my Fazley banjo case from Bax to the extent that I oredered a similar Fazley case for my tenor ukulele. The service and delivery was excellent.”

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Posted 3 years ago

Bax Music is rated 4.0 based on 2,275 reviews