Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,275 Reviews

76 %

of reviewers recommend Bax Music

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Metrics

4.0

Based on 2,275 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bax Music 5 star review on 7th April 2025

180

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Even with a small PA, I was pleasantly surprised at the beautiful quality sound with this condenser microphone. I never like a mic to be too close to my mouth when singing or playing my chromatic harmonica. I prefer to have it about 6" away, but it's not possible with other mics. It was clear and even at about 12" away. This is an excellent mic.”

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Posted 4 years ago

“Very pleased. Thank you.”

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Posted 4 years ago

“BAX have failed to reply to my emails and my order is knowhere to be seen and is a week overdue. I spoke to them on the phone on Wednesday (day after it was due) and was PROMISED Hermes would have it scanned and sent to me by Friday, which never happened. Tried ringing on Saturday multiple times and when I got through the receptionist said nobody can speak to me because they're too busy. So am I. 7 days later without my order and minus the money I've spent BAX sends me an automated email asking me to review my experience / new products - so here we are. If I don't hear back today I'll be contacting my back for a chargeback / section 75”

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Posted 4 years ago

“Half my order never showed up. Lazy customer service takes a week to get back to me and still unresolved Hopefully I'll win a 1000 pounds for buying this review.”

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Posted 4 years ago

“Ordered guitar Saturday arrived Tuesday well packaged guitar was in great condition very pleased great job bax and great price would recommend bax”

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Posted 4 years ago

“ordered 6 bridge saddles for 1986 Strat ,very quick delivery..and correct (imperial threads on screws)...saved me hours getting old screws out..cheers”

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Posted 4 years ago

“Was a little concerned ordering as… Was a little concerned ordering as there not not in the uk I gave them a call to see if I would be charged any tax on delivery The guy on the phone was most helpful explained why the prices are a lot lower and assured me I would not be charged any extra just the price on the website Delivery would take 3 to 5 working days So I went ahead and ordered the Roland go keys Cheaper than any where else I was able to track my order and 3 days later my package arrived very well packed Perfect very pleased will definitely shop again Anyone worried about ordering don’t be Great company and great products and best of all great prices 5 stars from me”

Bax Music 5 star review on 6th March 2021

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Posted 4 years ago

“Item received earlier than stated and was packed very safely. Well done Bax music!”

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Posted 4 years ago

“Fazley fretless bass. Received quickly (Europe to UK shipping) Arrived in good shape well boxed. Good budget instrument which with some minor adjustments plays very well indeed. I changed the scratchplate only because i had a spare that was more too my tastes. Neck needed a light sanding to be ultra smooth but at this price point was still very usable out of the box. Other than that Nice 3 tone sunburst, good hardware and properly intonated.”

Bax Music 5 star review on 5th March 2021

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Posted 4 years ago

“Roland TR8S ordered, great service and very good value for money too!”

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Posted 4 years ago

“The pedal was delivered in time and with care.”

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Posted 4 years ago

“Excellent service and communication throughout order and delivery process”

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Posted 4 years ago

“Bad customer service. I was sent the wrong item twice. I have called and emailed, but still no response on how it will be resolved !”

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Posted 4 years ago

“I've used Bax a few times before, but I principally bought from a well-known competitor from Germany. However, that company's ordering system is currently a mess with VAT payble separately to their courier (together with additional admin fees), and people are reporting lengthy delays to deliveries (with Brexit being blamed). Although Bax is based in the Netherlands, there was no such hassle. I placed an order on Friday evening & it arrived in north-east Scotland on Wednesday morning. It's the first time I've tried Fazley (their own house brand) but I have to say I'm impressed. I believe Bax are a bit slow in dealing with emails etc (they took 4 days to respond to an enquiry about a previous order; the said German company always reply within 24 hours) but as long as the prices are good and I'm getting decent products, it's not a deal-breaker for me. I'll certainly be using them again.”

Bax Music 5 star review on 1st March 2021

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Posted 4 years ago

“I bought Fasley low volume rainbow 4 pack cymbals and I am very happy with product. They arrived on time and packaged well. They Sound brilliant and very quiet. Good shopping experience. With Bax. highly recommend Bax and the product! Thank you! Henry Leigh”

Bax Music 5 star review on 28th February 2021

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Posted 4 years ago

“Best price on the net for the bass I was looking for. Was a bit concerned when I saw the tracking starting in Holland but no problems with customs and it arrived on the arranged date.”

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Posted 4 years ago

“Recently bought online my first Harmonica from Bax music and will happily use them again. They had the most competitive price for the model I required and was promptly delivered as promised. It was safely packaged and so arrived in perfect condition as expected so have been happily practising ever since...”

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Posted 4 years ago

“This is the second time I've bought gear from Bax Music in the the last 3-4 months and can't praise them enough!!! Their stuff is all good quality at competitive prices and is delivered quickly in good order and I've never had a problem. 5/5 A* keep up the good work.”

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Posted 4 years ago

“Hi I recently bought from the Bax Music and I can tell that's very good company. They sell quality products. Just couple days ago I bought the https://uk.trustpilot.com/submitted/review?correlationid=4ded2707-3f7b-4feb-b819-e2e12f20a653 Alesis pedal for my Alesis drum kit and it works flawlessly!”

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Posted 4 years ago

“Excellent service and pricing. It was my first order with Bax Music and I am very happy with the experience as well as my MPC Live II.”

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Posted 4 years ago

Bax Music is rated 4.0 based on 2,275 reviews