Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,275 Reviews

76 %

of reviewers recommend Bax Music

Company Reviews

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Metrics

4.0

Based on 2,275 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bax Music 5 star review on 7th April 2025

180

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service, they keep you updated on where your order is. Pricing seems good.”

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Posted 4 years ago

“I had an aftersales issue that was dealt with and they kindly gave me a £50 voucher as a token of recompense, this I see as very positive and therefore will definitely and have returned to purchase items from their site.”

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Posted 4 years ago

“Brilliant system although I would of appreciated some written instructions on how to use it instead of having to go on the web.”

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Posted 4 years ago

“All good. Happy with services provided”

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Posted 4 years ago

“Easy to deal with, arrived on time and the item is exactly as stated on email, couldn’t be happier with the way it was all dealt with..”

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Posted 4 years ago

“Looking for a simple Audio Interface to use with Garageband for my daughter. Opted for the Focusrite Scarlet2i2. Did a lot of research and BAX was by far the cheapest, and almost priced the same as the Focusrite Solo version. Seen people on here comment that company poses as UK based, but is a Netherlands company. "So what" is my answer. Item arrived really quickly, and bearing in mind the UK has left the EU, there were no import duties at all. So on that basis, I thoroughly recommend trying out BAX for your items.”

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Posted 4 years ago

“Excellent service, delivered quicker than expected. Delighted with my Focusrite Scarlet2i2 glad i found this company just by accident, because Amazon didn't have the 2i2 i googled other companies and found Bax who were cheaper as well, so winner all the way!”

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Posted 4 years ago

“I still haven’t received my item since February 10.. J306603451 No shipping email notification, No tracking number provided, Called 3 times chasing up this matter I want a refund at this point will find another provider, this is unacceptable”

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Posted 4 years ago

“The guitar I got, was sold out everywhere except at BAX, really great and fast shipping to UK, even after Brexit. Thanks a lot.”

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Posted 4 years ago

“Cheaper than anywhere else for same product, very fast delivery 🚚 👍🏻”

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Posted 4 years ago

“Customer service second to none, prompt replies to my emails and even sent me the link for item I was after! Happy days! First time I've used Bax and would certainly recommend them”

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Posted 4 years ago

“This item did not come with UK plug Well I spoke to the company they said they do not supply do not buy this item if you live in the UK”

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Posted 4 years ago

“Very good price and free delivery swung it for me. The guitar was ordered on a Sunday and delivered on the following Thursday. Very well packaged.”

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Posted 4 years ago

“Quick service and great product. would recommend.”

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Posted 4 years ago

“Delivery excellent as told. excellent communication with me(customer)”

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Posted 4 years ago

“I am an older beginner to the guitar, after much searching I settled on the fender dreadnought, I read the reviews on Bax Music, the price and delivery times and price were excellent. The guitar is everything they said and more ... couldn’t be happier .. excellent service and product... many thanks .. wouuld definitely recommend Bax Music”

Bax Music 5 star review on 15th February 2021

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Posted 4 years ago

“Fast service, ordered and received within 3 days. Great guitar, couldn’t be happier!”

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Posted 4 years ago

“Best prices out there and I did my homework! On top of that they also had 5% off at the time, 2 year warranty AND free delivery that took 2 days!”

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Posted 4 years ago

“Read the description carefully . Item did come with a U.K. power supply . Have to use an adapter that is loose and can fall out. This is despite the item being purchased and shipped within the U.K.”

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Posted 4 years ago

“Always great value and excellent customer service, also guarantees are very robust many items 3yrs,”

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Posted 4 years ago

Bax Music is rated 4.0 based on 2,275 reviews