Bedplanet.com Reviews

Name: Bedplanet.com
Address: 6255 South Durango, Suite 115, Las Vegas, Nevada
Rating: 4.62

4.6 Rating 394 Reviews

91 %

of reviewers recommend Bedplanet.com

4.6

Based on 394 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Telephone, Email

About Bedplanet.com:

Bedplanet has been helping people sleep better since 1995. We carry mattresses, adjustable bases, bedding and bedroom furniture from Tempur-Pedic, Sealy, Stearns & Foster, Beautyrest, Serta, Reverie and more, with free nationwide shipping, a 110% price match and a 90-night comfort guarantee. Shop online or visit our Las Vegas showroom.

Visit Website

Phone:

8889969890

Email:

admin@bedplanet.com

Location:

6255 South Durango,
Suite 115,
Las Vegas
Nevada
89113

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Bedplanet.com 4 star review on 10th April 2022

Alondra S

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Several weeks ago we very fortunate to have a very polite, knowledgeable and helpful salesman, Tanner never have we had a salesman that took the time to answer all our questions never seeming to rush or get irritated and giving advice when asked.This company really has it’s act together! Thank you. Bed seems wonderful, highly recommend the white glove service.”

Helpful Report

Posted 7 years ago

“Shipping took a long time. Over a week before it even left and the delivery company they contracted with was difficult to communicate with. After waiting, our mattress sat for almost a week an hour away from our house before delivery could be arranged.”

Helpful Report

Posted 7 years ago

“"On 7/4/19, I called Bedplanet and spoked with Tanner Carden. He was courteous and helpful when I ordered the Glideaway Odessa with an elevation kit, remote control and the high profile legs that was not an option on the pull down menu. The white glove delivery service was on 7/22/19 in the morning. The comfort base had a small puncture but it was cosmetic and the driver noted it as a concealed damage. The set up took about 40 minutes; this was the first time they assembled a base with an elevation kit. The remote control worked after syncing and delivery men left. In the afternoon, I emailed Tanner a photo of the puncture and then later sent another email describing the lowering cycle of the head section dropping like a sack of potatoes that occurred randomly. Tanner reported these issues to Glideaway and a claim number was generated. On 8/1/19, videos of the of motors showing the defect were captured and submitted to Tanner and he forwarded them to Glideaway. On 8/7/19, a technician replaced the power supply, head and elevate motors. After the repair, the elevate motor was louder during lift cycle. The following morning I emailed Tanner another video capturing the same defect and I inquired about returning the comfort base back to Glideaway. Tanner requested Glideaway to send a replacement base. Like on the phone, Tanner was courteous and helpful by emails. On 9/3/19, the 305-pound replacement base was delivered on a pallet in the garage. Around 6:00 PM, the same technician arrived by himself in a Lexus. After telling the technician to remove the elevation kit to lightened the load, we temporarily moved the defective base in the master bedroom. There were construction workers remodeling across the street and the technician paid them to move the replacement base in the second floor bedroom. The technician was unable to convince the construction workers to move the defective base in the garage and they left around 7:30 PM. By 9:00 PM after we assembled the elevation kit, the base was placed on an aluminum work platform and two chairs to keep the legs from being damaged when it was turned right-side up. On 9/11/19, the technician and a U-Haul driver removed the pallet, boxes and elevation kit from the garage and the defective base from the master bedroom that should been removed on the day of the assembly of the replacement base according to Glideaway. At present, the replacement base is working smoothly. The high profile legs allowed me to place a 14-inch high subwoofer under the base as planned. I placed a trimmed clear self-adhesive cabinet bumpers on the underbed lights and flashlight buttons on the remote control for easy access in the dark. It would be nice to have another massage motor and quieter on the foot section. Thanks Tanner for the help and support."”

Helpful Report

Posted 7 years ago

“Had all parts and products I needed and delivered earlier than expected”

Helpful Report

Posted 7 years ago

“Easy to use website. Good service . Timely delivery. Saved money from local distributor.”

Helpful Report

Posted 7 years ago

“Haven’t received our bed yet but feel I need to let other future customers know how helpful,thoughtful and patient Tanner (our salesman) was in answering all my questions and giving expert advice. BedPlanet should be very proud to have such a dedicated employee. Looking forward to getting our new bed!”

Helpful Report

Posted 7 years ago

“I live in New Mexico but PlanetBed has been my go to place for my Tempur-Pedic mattresses and Leggett and Platt Adjustable bases. I discovered the BEST customer service here! I have relied on both Adam and Tanner for their assistance in everything from choosing the correct mattresses to shipping questions, and they are so helpful by phone and prompt in email correspondence. Add to the great customer service is the offers for white glove delivery options!”

Helpful Report

Posted 7 years ago

“Bed planet is fine. The brackets for the ease base are useless.”

Helpful Report

Posted 7 years ago

“Very pleased! Prompt response and professional communication. After confirming my order I was given a reasonable delivery date that worked within my constricting time frame. If I ever purchase another bed, BedPlanet.com will have my business HANDS DOWN!”

Helpful Report

Posted 7 years ago

“Shipped needed part fast and correctly”

Helpful Report

Posted 7 years ago

“Your representative, Tanner, was very helpful and worked with me throughout the buying process -- Thank you! Richard”

Helpful Report

Posted 7 years ago

“I was having back problems with my old mattress. I knew I would need to replace it soon, so getting a new one fast was a top priority. I did already know the brand & type of mattress I was interested in, so I just googled that info & up popped BedPlanet.com with a really great price. I was also eligible for free "white glove " service that meant free delivery & set up, plus removal of old mattress. But the best thing was, I was sleeping on my new mattress in less than 10 days. Definitely saved my back, no more issues. What more can I say " BedPlanet is da Bomb!”

Helpful Report

Posted 7 years ago

“Adam was a big help. I had an issue with a delivery and Adam took care of it quickly and received a replacement with no issues. Buying a bed from a place unseen is a little worrisome, but Bedplanet did good and I am very happy with my purchase. By the way I purchased a Stearns and Foster Hurston plush pillow top, excellent mattress. I sleep so much better. Thanks Bedplanet!”

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Posted 7 years ago

“If this is about the bamboo sheets, I love them. So soft and comfortable.”

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Posted 7 years ago

“I had the pleasure of dealing with your organization when I purchased a Glideaway bed frame. I spoke with one of your sales people,"Tanner" and he was very knowledgeable, courteous and helped me secure the best price available for the product -- I really appreciated that. He is a definite asset to your organization. Thank you, Richard”

Helpful Report

Posted 7 years ago

“absolutely the best sales experience I have had as far back as I can remember. Tanner is a star. He is calm and helpful and knowledgeable. I could not ask for more. He continues to work with me even after the sale to make sure things get delivered and that things that were set up for finances go smoothly as well. thank you Tanner!”

Helpful Report

Posted 7 years ago

“Tanner was great and really helped me pick what I needed”

Helpful Report

Posted 7 years ago

“I just purchased a Stearns and Foster King size mattress in June of 2019. I dealt with Tanner over the phone. Tanner was excellent. I saw the same mattress cheaper on another site and Tanner honored a price match for me. He didnt put up a fight or anything. We just received the mattress a few days ago from Bedplanets choice of delivery people and my wife said they were great! My wife actually tipped them because of how great of a job they did. The 2 men that helped were very friendly and polite. I would definitely recommend BedPlanet to my friends and family!!”

Helpful Report

Posted 7 years ago

“Loved the price and the $200 gift card was a big bonus. The mattress is exactly what we expected. Good night sleeps ahead .”

Helpful Report

Posted 7 years ago

“This was the only place I could fine to order the Glideaway Accord adjustable bed base with elevation kit so I was glad to have the option to purchase from here, but the experience overall wasn't so great. BedPlanet had good customer service with having questions answered before purchase, though I had to press after getting some information that seemed (and was) incorrect at first, and the response times on the chat function could be very slow. Order took a while to ship and final mile company for white glove delivery had some issues: -arrived two hours after end of delivery window without letting me know they would be late and little apology about it -brought wrong item (they had mine in the warehouse but they initially thought the wrong item had been shipped to them) -when they came with the right item the next day to set it up it was clear they hadn't assembled this item before (I had specifically asked BedPlanet.com about this and was assured this wouldn't happen) and I had to point out parts of the instructions they missed and convince them the elevation kit I ordered was in fact needed and not a repeat part Eventually everything was set up and seems to work fine, but it was quite an ordeal. Most of my issues were with the delivery company, but since this is how a lot of items probably ship it seems relevant to include. There are just a lot of moving parts since BedPlanet.com sends things through Werner Final Mile who uses local companies so it is all just a bit messy, but in the end it was effective and I got something I don't know how else I could have gotten.”

Helpful Report

Posted 7 years ago

Bedplanet.com is rated 4.6 based on 394 reviews