Beer52 Reviews

Name: Beer52
Rating: 4.57

4.6 Rating 5,068 Reviews

91 %

of reviewers recommend Beer52

Company Reviews

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Metrics

4.6

Based on 5,068 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Phone:

0131 608 1002

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Beer52 1 star review on 17th January 2025

Anonymous

Beer52 1 star review on 30th January 2023

Nicola Hanson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, great wine and beer, loved the snacks/ magazines that came with the order, Kirsty has been super helpful thank you ☺️”

Helpful Report

Posted 3 years ago

“Terrible!!!! Orderd the free offer and tried to cancel the subscription but couldn't as I did not create a login. Tried to reset my password but my email doesn't exist in their database, however they still proceeded to take my money for the 2nd month. Tried to contact them via phone, email and social media with no replies. I have proceed to do a charge back and block any further transactions. Do not use this company, their business model appears to be sign customers up for free, take their money thereafter and make it impossible to cancel. SCAM SCAM SCAM”

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Posted 3 years ago

“Delivery was late and website needs updating, but I will still rate Beer52 5stars because when I spoke to Iannis on customer service phone line he was very helpful, friendly and informative. Thank you for your help Iannis!!”

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Posted 3 years ago

“I was given a Beer52 voucher for Christmas and very nearly didn't redeem it as I found I had to take out a subscription before receiving the beer that had already been paid for. I needn't have worried though, as Natalie was very helpful and talked me through the process and assured me that it is very easy to cancel by telephone (you can't do it online). I went ahead and my beer box came in a couple of days after which I cancelled very easily (you do have to wait 20 minutes for the phone to be answered though!). The beers were all very nice and my wife and I have enjoyed sampling them. I didn't want to continue with the subscription because it is £24 every month but it was certainly nice trying the selection I was sent. I was very impressed with the Customer Service team, as I said earlier Natalie was very helpful. Thank you...”

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Posted 3 years ago

“Amazing Service. Natalie was looking after my enquiry and she was very quick and efficient at responding. I would highly recommend Beer52”

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Posted 3 years ago

“Got some great wines and beers from here, very handy service! And Natalie was very helpful!”

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Posted 3 years ago

“Great beer and wine ! Claire was very helpful, informative and friendly. A breath of fresh air. Thank you.”

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Posted 3 years ago

“Super helpful customer service from Kirsty C - Cheers Lordy”

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Posted 3 years ago

“Fantastic and tasty wines received. Natalie in particular was very pleasant and most helpful when I had a query.”

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Posted 3 years ago

“Great customer service from Claire, even though I was proposing to leave. Told me all about my options. Fantastic.”

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Posted 3 years ago

“Claire was very helpful!”

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Posted 3 years ago

“Just spoke to the customer service person Claire Graham, who is very thorough and friendly. She's a great advert for the company and dealt with my query very efficiently. Full marks.”

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Posted 3 years ago

“Kirsty was really helpful in resolving my query”

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Posted 3 years ago

“seems like your "company" should be reported to the ombadsman. Your "customer service" "chat bot" doesn't explain where missing orders are, and also amazingly spells a lot of words wrong, for a robot named Graham, it is really "glitchy".”

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Posted 3 years ago

“great selection of beers each month and food customer service. Kirstys been great with any issues that have risen. 5*”

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Posted 3 years ago

“I just spoke to Claire Graham in Beer52 in relation to cancelling my wine order. Just wanted to say how good Claire is from a customer service perspective. Lovely to speak to and very engaging!”

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Posted 3 years ago

“Brilliant customer support, Esther spotted an issue with delivery and sent out a replacement before i'd even noticed.”

Helpful Report

Posted 3 years ago

“As a mini-gift for my partner I pay for a subscription for him. My partner has always enjoyed receiving his case of beers every month but unfortunately there was a delay receiving this months case and no update on its arrival. I called beer52 and Claire was more than helpful. The phone call was answered nearly immediately, with asolutelyno fuss, Claire sent out a replacement case, and my partner is eagerly awaiting its arrival once more.”

Helpful Report

Posted 3 years ago

“Signed up to Beer 52 for December, tempted by their Beers of Croatia for said month. The box all comprising 330ml cans finally arrived on 29th Dec with only 2 cans related to beers from Croatia, the remainder coming from UK. So certainly nothing to get excited about. They call them awesome beers but I was totally underwhelmed. I had retained the box in case they had dispatched the wrong box or a generic box however given they could not be bothered to respond I will today dump all of their glitzy product into the bin..Is it worth £29 a month,,definately not. My main bug bear is that I wasted my time emailing them on 10th Jan to clarify if this was the correct order. I got a funky holding email and again a week later with zero back emailed once more. As you will find with this company, lots of wow and magic but incapable of helping me. Dont tell me, you were really really busy or you are a really small business or someone has dropped the ball and in 99% of the time you are world beaters in everything you do. As with the other recent review, you can be dazzled by all sorts on their site however try cancelling and thats where their technical limits end. So I have to call them and tell them I want to immediately cancel my membership and guess what the guy having taken my details says 'hey you sound very frustrated, is everything OK with you today'! Like what a joke and the complete nerve of this place to come out with that load of drivel. He then further compounds matters by telling me all about what I am going to lose if I cancel, 100 points for this, 26p discount, a cuddly toy etc--laughable eh--all that effort now but absolutely zero effort beforehand--priceless eh. Tip: If you spent your time actually providing ANY customer service rather than trying to build a deeply insincere empathy for how I feel you would be much better served. Any chance they had of retaining me absolutely went out the window when the guy started with those antics. Yes I am frustrated that your delivery promised to get to me prior to Xmas but arrived on 29th Dec, these things happen. I am frustrated in that when I opened the box I got an underwhelming delivery . I was especially frustrated that I sent 2 emails to your business with regard to my order and as a first time customer you would have thought Beer 52 might have given the illusion of service but you would be wrong. You cared so much about my queries that in return across over a week all I got was silence and then the cheek of your call agent to build empathy when I have to call these people to cancel my service. I had told a lot of family all about Beer 52 so well done Beer 52 you turn me from an advocate to someone who will proactively be telling all and everyone to avoid this silly company for the reasons listed. Deeply unimpressed by the whole experience”

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Posted 3 years ago

“Claire was helpful ( although the telephone wait time was very long ) and email response slow. The inability to cancel or pause your account online is a pain. Personally the book and snacks are unnecessary - I would rather pay less and have the option of those items.”

Helpful Report

Posted 3 years ago

Beer52 is rated 4.6 based on 5,068 reviews