Beer52 Reviews

Name: Beer52
Rating: 4.58

4.6 Rating 5,064 Reviews

91 %

of reviewers recommend Beer52

Company Reviews

Questions

Metrics

4.6

Based on 5,064 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Phone:

0131 608 1002

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Beer52 1 star review on 17th January 2025

Anonymous

Beer52 1 star review on 30th January 2023

Nicola Hanson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It’s a great service, amazing beers, and I’m happy to support you.”

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Posted 4 years ago

“Helpful and polite customer service, whilst having a great sense of humour! It made the whole experience brilliant.”

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Posted 4 years ago

“Great opening offer, fast delivery and fantastic selection of beer that I have never tried before.”

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Posted 4 years ago

“Rang today and Douglas on the team helped solved my query. Thanks.”

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Posted 4 years ago

“Great beers, great offers and great customer service. Douglas was super helpful and friendly.”

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Posted 4 years ago

“Great customer service, Douglas was very helpful”

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Posted 4 years ago

“Great customer service, Douglas was very helpful and sorted everything out for me.”

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Posted 4 years ago

“Takes a while to get through but once you do there's nothing but warmth and love. I imagine Douglas, or wee Dougie as I affectionately called him, has a beard, and probably several tattoos. Despite that he's a polite and empathetic soul. Long live wee Dougie, and long live Beer52 🍻”

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Posted 4 years ago

“Very courteous service. Active listener to my suggestions and issues.”

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Posted 4 years ago

“Great customer service, Douglas was friendly and helpful and offered some options for my subscription whilst I was moving house. We both agreed beer is needed in the process!”

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Posted 4 years ago

“The customer service was great. Thanks, Douglas. Hermes the shipping company has still no delivered our box, it got two days delay. Still waiting.”

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Posted 4 years ago

“Great customer service over the phone from Douglas, he helped my situation and sorted everything out for me”

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Posted 4 years ago

“Order came on time, top tier beers and constant updates on delivery. The customer service system is all done over the phone, which makes life much easier but has a slight delay reaching someone. However, Angus is extremely helpful, provided fantastic service, was very friendly and chatty and gave some great information about my favourites. Very much appreciated!”

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Posted 4 years ago

“Good service, nice people. They just need to improve the subscription management online a little so you don't need to phone up!”

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Posted 4 years ago

“Good offers with a great selection of beers. Douglas on customer service helped my cancellation with a friendly approach that means I will return soon.”

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Posted 4 years ago

“Great service, thanks Douglas.”

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Posted 4 years ago

“Great customer service and great beer.”

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Posted 4 years ago

“I phoned Beer52 as I wanted to cancel my subscription. It took a while to get through on the phone but when my call was answered I spoke to a guy called Douglas who was very professional, polite and helpful. There was no attempt to pressure me into keeping my subscription, Douglas simply let me know that I had some reward credits sat on my account and that I could use them agains a final case, if I wanted, which I declined and there was no issue with that.”

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Posted 4 years ago

“Douglas was very helpful and a clear communicator. Cheers”

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Posted 4 years ago

“I had a chat with Douglas as I wanted to cancel my subscription as not a huge beer drinker plus I had delivery problems with the glass bottles arriving broken and giving me a horrible job of separating the Shards of broken glass from the existing cans. He suggested pausing my subscription for a few months which suited me and organised that on my behalf”

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Posted 4 years ago

Beer52 is rated 4.6 based on 5,064 reviews