Beer52 Reviews

Name: Beer52
Rating: 4.58

4.6 Rating 5,064 Reviews

91 %

of reviewers recommend Beer52

Company Reviews

Questions

Metrics

4.6

Based on 5,064 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Phone:

0131 608 1002

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Beer52 1 star review on 17th January 2025

Anonymous

Beer52 1 star review on 30th January 2023

Nicola Hanson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Douglas's customer service was good. He listened to my initial request to cancel my subscription, offered me an alternate to cancelling which I declined, and then proceed to cancel my subscription with no fuss. The call was complete in roughly 7 min, with the majority of the time waiting in the virtual queue.”

Helpful Report

Posted 5 years ago

“Great service on the phone, entice you with good deals to stay subscribed.”

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Posted 5 years ago

“Douglas wasn’t too pushy but got to the point and managed to get me a good discount for my next box :) nice person to talk to”

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Posted 5 years ago

“Great customer service. No pressure to continue membership through a tough time, and the option to pause works really well. Cheers 🍺”

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Posted 5 years ago

“Douglas was very friendly and helpful”

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Posted 5 years ago

“Douglas was helpful, friendly and considerate in his efforts to retain my custom. Excellent service”

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Posted 5 years ago

“Very good delivery with the circumstances and a good selection of products to whet the taste buds. Nice friendly service from Angus when calling to stop the subscription due to no longer being required”

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Posted 5 years ago

“Douglas found a solution that worked for me but retained my custom”

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Posted 5 years ago

“When you call to cancel something, you always expect some level of counter offer that I was totally prepared to bounce off. Douglas was so nice about suggesting alternatives that I was gently convinced and didn't even mind - look forward to receiving the beers soon and I'll have to think of something else to counteract the calories...”

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Posted 5 years ago

“Douglas was helpful, listened to my reasons for cancelling and was happy to assist”

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Posted 5 years ago

“Very good service (fast delivery and safe packaging) and friendly customer service. I am just not enough of a beer aficionado to keep my subscription on. However, for anyone really into crafted beers, it is a no brainer.”

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Posted 5 years ago

“Loved the service, just had to cancel due to money and moving! I always hate having to cancel things and Angus, a lovely customer service member, made it as painless as possible, helped me know how to start again and even had a little chat!”

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Posted 5 years ago

“Superb service!!!”

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Posted 5 years ago

“Brilliant customer service. Incredibly friendly and helpful. The beers were of a high standard and the variety was great. Had to cancel due to lack of funds rather than an issue with the products.”

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Posted 5 years ago

“I really enjoy the selection of beers and the beer magazine. I like that there is a different theme each month. Always interesting beers! Great friendly customer service too.”

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Posted 5 years ago

“Great customer service and prompt delivery. Tasty beers”

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Posted 5 years ago

“I was very impressed with the service and the operators were most friendly. Unfortunately my husband decided to stick to Jail Ale so we didn’t have another order. However, I do hope the business is very successful.”

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Posted 5 years ago

“Great beers and the customer service team are spot on, Angus in particular 👍”

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Posted 5 years ago

“Really good customer service, warm, friendly and personal (they do great beers too!)”

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Posted 5 years ago

“Great idea, enjoyed have a variety of beers. A treat for yourself.”

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Posted 5 years ago

Beer52 is rated 4.6 based on 5,064 reviews