Beer52 Reviews

Name: Beer52
Rating: 4.61

4.6 Rating 5,022 Reviews

92 %

of reviewers recommend Beer52

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Metrics

4.6

Based on 5,022 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Phone:

0131 608 1002

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Beer52 1 star review on 30th January 2023

Nicola Hanson

Dennis D

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service by Zen and Natalie”

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Posted 2 years ago

“Great service overall, especially from Natalie in the support team!”

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Posted 2 years ago

“Fantastic way to try beers from all over the World. Every delivery has bene on time, in tact and I can honestly say pretty much every beer has been an enjoyable one.”

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Posted 2 years ago

“Great products and excellent delivery service ! Special mention to Natalie who takes care of all your requests and needs 💯 👍”

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Posted 2 years ago

“Kinnaird sorted out my delivery problem and was generally helpful”

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Posted 2 years ago

“Fantastic service from Beer52. Iannis was a pleasure to speak too. Iannis was very knowledgeable and enthusiastic about the product!”

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Posted 2 years ago

“I've been a longstanding customer of both Beer and Wine52 however this month they have shown themselves to have no customer service. Three weeks my regular beer delivery was allegedly despatched. After a week it had still not left the depot of their carrier. Each day I chased o was either ignored or told to wait another 24 hours. A week on and STILL NO DELIVERY !! Obviously the handling parcel company had lost or stolen the beer. In week 3 they promised delivery in 24 to 48 hours using another parcel company. However they failed to deal and then the second company alleged to deliver. I have security cameras and an investigation proved it had NOT BEEN DELIVERED. So 3 weeks have passed and they have NOT DONE ANYTHING TO RESOLVE !!! CEO to rude to reply to correspondence and customer services handler JED thinks over familiarity is acceptable whilst absolutely failing to resolve !!!!!!! We head into week 4 and still no apologies and no resolution. Just ignorance and excuses. Avoid this company if you value service and are prepared to risk your orders not being provided but lost / stolen.”

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Posted 2 years ago

“Natalie was so helpful and quick in getting my request dealt with. Amazing customer service”

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Posted 2 years ago

“I would recommend Beer52 for the great beers and selection and the outstanding customer service. I had to suspend my account due to work commitments and one email to customer service and was extended past the month. Work extended time away and Joel Gutteridge helped me through both my accounts with Beer.52 and so i didn't loose my points or money earned Joel brought the delivery forward used my credits all before i left again what a star thank you Joel will see you in 2023 for more fantastic beer and wines *****”

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Posted 2 years ago

“Spoke to James C. regarding my subscription. Very friendly, very helpful and great to chat with. He sorted out my request without fuss. Very pleased with the service. Sarah”

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Posted 2 years ago

“Joel was very helpful, quick to respond and resolved my issue instantly.”

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Posted 2 years ago

“Claire was really helpful and friendly on the phone, good service and easy to use”

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Posted 2 years ago

“The wines we get are good but the 5 stars are due to the customer service I received from Claire. A pleasure to deal with and helped me sort my order.”

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Posted 2 years ago

“Claire was so helpful on the phone today explained everything and kept me as a happy customer.”

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Posted 2 years ago

“I made a mistake sending the parcel to the wrong address, I called up and we put through Iannis Barron and he was super organised and really knowledgeable and was able to help me with my delivery issue. Can't thank him enough for his help!”

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Posted 2 years ago

“Great company Natalie dealt with my query quickly Thanks again”

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Posted 2 years ago

“Great company with a wide selection of rare beers and excellent taste. Another great help was their customer support team in particular Iannis who was an excellent help today.”

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Posted 2 years ago

“Great product, swift arrival and, later on, Claire was very professional, cheerful and helpful in customer service. Thanks.”

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Posted 2 years ago

“Great wine, happy with the customer service. Claire was super helpful today.”

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Posted 2 years ago

“DO NOT USE! Not great beer also impossible to cancel membership. They don't answer emails and when you call them up they were rude and hung up on the phone. Still they have not cancelled my membership.”

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Posted 2 years ago

Beer52 is rated 4.6 based on 5,022 reviews