Bensons For Beds Reviews

Name: Bensons For Beds
Address: Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington, Lancashire
Rating: 1.17

1.2 Rating 1,781 Reviews

4 %

of reviewers recommend Bensons For Beds

Company Reviews

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Metrics

1.2

Based on 1,781 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0845 678 1800

Email:

enquiries@bensonsforbeds.co.uk

Location:

Bensons for BedsHuncoat Industrial EstateBolton AvenueAccrington
Lancashire
BB5 6NJ

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"My partner and I purchased a Igel 2000 mattress 1year ago. \nThe mattress we tried in the shop felt great, loads of support, really firm but comfy. \nSadly the first mattress we recieved we had to send back before the 40night period as it sagged in the middle and when you slept near the edge it felt like you were falling out. Bensons sent out two different examiners in this time and who both said the mattress was defective and yet we still had Bensons saying the mattress was fine, eventually after many photos and back and forth emails and phone conversations they finally agreed to replace the mattress. \nWe now have another Igel 2000 mattress and we've had it about a year. Honestly this is one of the worst mattresses I have ever slept on, the rating is suppossed to be FIRM and yet when you lay on the mattress it just doesn't support your body at all. You sink into it, but not like a comfy sinking feeling, more like a sagging lumpy feeling with no support at all, every single night I wake up with back ache and aching issues all down my body. I even have to sleep the opposite end of the head board as the mattress seems to be at a higher angle at the bottom of the bed which causes my legs to get pins and needles. By the way im a 31 year old weighing 14 stone, who is reasonably active and works over 48hours per week, so this has nothing to do with my age or health. \nThe Mattress is suppossed to be cooling, this is definately not true! If anything the mattress makes you hotter! It seems to trap the heat when you lay on it after a while. My partner and I even bought a Cooling mattress protector and this still doesnt help keep you cool due to the mattress simply being unable to disapate and heat. \nOverall I would not rate this mattress to anyone it truely is uncomfortable and just a darn waste of money, which may I add is around \u00a31200. I thought spending this type of money would get us a decent mattress but obviously not! If could swap it i most definately would, but Bensons say you cannot do this as its past the 40days period, in my opinion this is not a suitable time frame to test a mattress that is suppossed to be able to last you 8-10years."

Bensons For Beds 1 star review on 31st August 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Same as a lot of people on here, purchase a king size mattress from the Cheltenham store. After 3 months we noticed dips in the mattress, despite the fact it was flipped and turned every 2 weeks. We contacted the customer service and they sent their Technician out and, like previous reviewers, lots of blah blah then he tells us the dips are happening because the bedframe is too small for the mattress, by 6-7cm according to him. We were gobsmacked by this as we have had the bedframe 18 years and it has always had a kingsize mattress on it. We received a letter explaining all of this so we asked their customer service for a photograph of this mysterious 6/7cm overhang, no response apart from get your own technician. We then sent a letter to them with photographs that clearly show that the frame is 150cm wide and the slats are near the top of the frame, no response. We then sent an email and copied in the MD, Alan Williams, no response. I then sent another email to Mr Alan Williams Direct, no response. They have to be the worst company we have ever bought anything from, avoid them at all costs”

Helpful Report

Posted 6 years ago

“Would rate it 0 the customer service is absolutely disgusting they not intrested that the lie to you, we made a order in april to be given 4 different delivery dates, then told bed base is missing, then mattress was damaged finally 4 months later we get our delivery different to what we ordered due to our base been out of stock, trying to sort the complaints out is like talking to a brick wall, this company is disgusting and customer service is none existent. Save your money and buy else where. Never again”

Helpful Report

Posted 6 years ago

“Isn’t it interesting how Trust Pilot gives a score of 9.2 and yet “Reviews” score it at 1.27. My personal experience with a large purchase last year would go with the latter score as I scored them 1 and actually reported them to the Health & Safety Executive in Luton for a flagrant breach of manual handling regulations. Like many others it would seem, the majority of my order was delivered in a damaged condition, and in my case, I waited almost 4 months for replacement items. Customer service is virtually non existent and management appear not to care. Will never buy from them again ever!!!!!!!!”

Helpful Report

Posted 6 years ago

“This is the Manager of Snipe retail park bensons for beds, it seems she’s been using the beds in her store to commit adultery, and also the toilets, and also a hotel in Hyde on a Thursday when both her and the manager of Harvey’s were suppose to be working - nice job Adrianne your a credit to your family I’m sure everyone is proud of you - home wrecking tramp !”

Helpful Report

Posted 6 years ago

“Went to Scarboro store today and lady at work did not seem as though she needed to deal with customers, we are looking for a kingsize pocket sprung mattress in a firm feel and as they only had 1 to show us which had a topper that we did not like the feel of she said that was all they did !. There was no attempt to show us one in a double size that would be available in the larger size if it suited out requirements. Have now been somewhere else and had a really helpful person deal with us and mattress now ordered. Hope staff in Bensons work on commission but probably not.”

Helpful Report

Posted 6 years ago

“Bought a wardrobe and bed drawer units, still paying for it, wardrobe door fell off hinges , unfortunately only 12 months guarantee, had loads of problems with purchase in the beginning with this company ...... NEVER AGAIN !”

Helpful Report

Posted 6 years ago

“Awful customer service. New bed for my 88 year old mother, after five days use it started sagging in the middle of mattress. A long story cut short. Unpleasant argumentative staff at store. (Oldham) So called "Tech" eventually called round and found "no problem" blah blah. etc Threats of court case didnt make any difference. Result.... £700 Rubbish Double bed (which needs turning over regularly-not mentioned at purchase) and sales of goods act totally ignored. This is the quick version, lots more dirty tricks went on. My mum has said I'm ok with it since, I feel like giving them all a kick up the arse! Mario from Oldham”

Helpful Report

Posted 6 years ago

“I would recommend noone shop with Bensons for Beds, they are con artists that rip you off and fob you off, had a mattress now for just under a month with a big dip in the middle, sent a technician out from FIRA and they have blamed it on my bed frame, but also said it's just settlement of the mattress and it will get better however, it hasn't, also said that I signed the technicians report to say I agreed with it, however, the technician said I had to sign the report to show he has been out, I am fuming! It's a £750 mattress and they will not give me a refund! They have refused me to speak to a manager and also put the phone down on me. Now getting in touch with CAB.”

Helpful Report

Posted 6 years ago

“0 star Awful customer service - rude and poor attitude 1 week delayed goods still not received Rude delivery driver Will not be ordering in future”

Helpful Report

Posted 6 years ago

“If I could put minus Benson's you would have got it....left a review few days ago regarding shoddy workmanship...badly fitting doors..screws missing..damaged parts and wrong pieces of furniture delivered....that after spending 5 thousand pounds with you.....you did reply ..willing to discuss...you said ring this number....I think not as it's premium rate with no guarantee of you answering...I got a much better idea...you ring me.....I don't expect to hear from you...your customer service is as bad as you build service....I will be delivering faulty goods back to store this Sunday at the busiest time of day....never again Benson's for Bad everything.....”

Helpful Report

Posted 6 years ago

“Bloody shocking company!!! 10 weeks wait for a chest of drawers!!! It arrived built upsised down!!! I recused it, then had to wait another 10 weeks, the same delivery driver arrived with it today & low & behold it was the f**king 1 that I refused 20wks ago!!!! & customer services for this place are shocking!!! I've lost 3 days unpaid leave from work due to the incompetence of this company!!!! I will be taking this further!!! IE... Am going to take this to the papers...... PS am so angry!!!!!”

Helpful Report

Posted 6 years ago

“Do not buy from this awful company. I recently purchased a Super KIng side base and mattress costing£1580. In just under 3months there appeared dips on both sides of-the mattress. I phoned customer services and they sent a so called engineer out to us and he said there was no fault in the material. He actually measured a 3 and a half centimetres dip on both sides (proof we turned the mattress regularly). So in less than 3 months our bed looks like a wave. Do not buy from these awful people.”

Helpful Report

Posted 6 years ago

“Unfortunately what started with a great support at the store finished as a nightmare with a lot of mistakes from Bensons for Beds, I had a terrible experience with this store, and I DON'T RECOMMEND AT ALL!!! I choose a bed, paid the deposit, and waited until I get my new address to finalize the zero interest application (I was moving home, and the delivery would be after I move to the new address, and was necessary use the new address in the application). More than a month later, when I went to the store to finalize the application, I was informed that because I still don't live in UK for more than 3 years I could not apply for interest free, and I should pay the balance in advance or I would loose my deposit (the store at side where I bought the sofa didn't create any problem with my application). I was not counting in my budget to pay all in advance, but I had no chance and I paid all in advance, and booked the delivery of my bed for 21st of June, and made very clear that I would need the bed on the exact date, because I would not have any bed anymore. On 21st June I stayed at home waiting for the delivery, but for my surprise the bed didn't arrive. I called customer service, and they said they had a problem in the warehouse and would not deliver. They didn't bother not even to call me and let me know I wouldn't have my bed. I asked for some provisional solution, maybe send me a foam or an air mattress, but they said nothing could be done, and I would receive my bed only on 25th June. I arranged a duvet for me and my wife sleep on the carpet first night, and next day I spent 90 pounds to buy 2 cheap foam mattress to sleep (I have back problems and can't sleep in a air mattress at all). But for my surprise I was informed by Bensons for Beds they would delay the delivery again, because somebody made a mistake and saved the wrong address in the system, an then I would receive my bed only on 27th June (2nd delay). When the date arrived I didn't go work again and stayed at home waiting for the mattress. When was 5pm I started to get worried and called customer services again. They didn't know how to explain what happened, but for some reason THEY CANCELLED THE DELIVERY AGAIN!! I would not receive my bed on 27th, BUT ONLY ON 5TH JULY!!!!!!! It's unbelievable! I lost 3 working days waiting at home to receive the bed (that means more than 300 pounds) plus 90 pounds in two mattresses. Almost 400 pounds expensed to receive the bed I paid 800 pounds. And the customer service offered me 15 pounds to compensate my troubles!! That's insulting! I'm extremely disappointed with Bensons for beds, and I'll do my best to alert other people to not buy from them and not have the same problems.”

Helpful Report

Posted 6 years ago

“Bought a full divan bed from bensons 2 years ago with a 5 year warranty. The stitching along the side of the bed has started to separate, I contacted Bensons with images and a description only to be told despite having a five year warranty “Should you feel strongly that your product is faulty; you are welcome to arrange your own independent inspection. This inspection would have to be at your own expense and by a company which was pre-approved by us (so you would need to let us know the details of the company, and the cost, before arranging an appointment).” It also took them 7 weeks to respond by email, and every time I tried to call I was put on hold for so long I had to hang up without speaking to anyone. Really not what I expected from someone like Bensons, poor service and having a warranty clearly means nothing. I will not be purchasing from them again!”

Helpful Report

Posted 6 years ago

“My bed was delivered after a 4 week wait with a faulty base unit after another 3 week wail a second base was delivered this time it was soaking wet due to a leaky roof on the delivery van 2 weeks later a third base arrived in a worse state than the first. After repeated phone calls with no luck from customer care I went back to the shop that sold me the bed an e-mail was sent from the store and I was told I would have a reply by phone in a couple of days almost 3 weeks later I'm still waiting for a reply. I have sent an e-mail to customer care to ask for a refund and for them to remove the bed 7 days later still no contact from Bensons. How they say they care about customers is a joke.”

Helpful Report

Posted 6 years ago

“Bought a sofa bed that was sitting in the middle of the shop. When it arrived i then set it up. Only to discover the base at the back hits the wall leaving the back of the sofa sitting 8 inches from the back of the wall. I do not know anyone that would want there sofa to sit 8 inches from the wall. Phoned up to complain to be told there is a no return policy. As I seen it in the shop. If only they had the decency to put it against the wall or tell you that it sits out that far from the base. All in all not happy and will never use Benson's again.”

Helpful Report

Posted 6 years ago

“If the bed had turned up in a good condition and not damaged they would have recieved 5 stars. Unfortunately it was damaged and the customer service team were as good as useless at sorting the problems out. They are rude argumentative and just generally unhelpful. 3 weeks after delivery is not acceptable to replace a damaged item, I recieved no contact as to when the damaged part was getting replaced. In the end I asked to cancel my order and them take the bed back as I was that dissatisfied. Even that takes 3 weeks and after that could take upto 30 days to get a refund. This company will jump through hoops to take your money, but when it comes to putting something right or refunding your money, forget about it. Every process is made deliberately difficult and intentionally drawn out to make it seem like it's more hassle than it's worth. Avoid like the plague, or you too will fall foul of what in my opinion should be made illegal, your are tied into something which is incredibly hard to get out of, even if bensons are at fault.”

Helpful Report

Posted 6 years ago

“Delivered a faulty product. Doesn't bother answering support E-mails. Customer service on the phone is extremelly rude, yelling and then says we contacted the wrong department and redirects to the department that told us to contact them. Worst company I had ever dealt with.”

Helpful Report

Posted 6 years ago

“Although our bed is just 3 years old, it is sagging very badly both sides, despite frequently turning the mattress. Neither my wife or myself are of a heavy stature so having bought a premium bed and mattress (£2450) we would have thought that this should have lasted at least the eight years recommended between replacing the mattress. The staff at the store were extremely helpful and guided us through the steps of submitting our concerns, along with photo evidence. I wish before buying the bed from Bensons, I had read the reviews as I would have given them a very wide birth. Despite submitting the photos, they said that this is to be expected and said they would review the situation from an independent expert of their recommendation, which would no doubt be biased, therefore wasting my time and money even further. I see that other reviews have had similar experiences.”

Helpful Report

Posted 6 years ago

“Found the mattress I wanted. Pillow top sprung mattress. Delivered when stated and rung when they were an hour away. Poole Dorset.”

Helpful Report

Posted 6 years ago

Bensons For Beds is rated 1.2 based on 1,781 reviews