“Waiting 6 months for refund - keep getting responses saying we will repay in full but to me is all seems a big fraud . Quality of goods very bad . Where is my refund Berry look e736838”
“Everything is wrong with this scam. My worst experience in online purchases.. Lesson: before you purchase anything from company/business you don't know do you research.”
“Tried to return shoes and reached out to them THREE times before receiving a response only for them to tell me "shipping cost would be very high for you" and that they would not receive the item within the 30 day return period. Instead, they gave me a $9 voucher when I'm never going to shop from them again. Was not offered a refund, so basically the "30 day return" is a LIE
Quality is also very cheap..”
“Tried to return shoes and reached out to them THREE times before receiving a response only for them to tell me "shipping cost would be very high for you" and that they would not receive the item within the 30 day return period. Instead, they gave me a $9 voucher when I'm never going to shop from them again. Was not offered a refund, so basically the "30 day return" is a LIE
Quality is also very cheap..”
“The items sent do not look like items ordered. Different necklines, different sleeves. AND the clothing runs MUCH smaller than dimensions given. Total waste of money.”
“So many things wrong with this company!
1. Don't be tempted by the look portrayed in the photos. This company is based in Hong Kong and the clothes are made for asian women so sizes are totally wrong for the western market, even going by their own size guide. Plus the quality is nothing like in the photos. Clothes have no shape and the fabric and dyes simply awful! I ended up trying only 2 items out of 6 ordered and came out in a rash to top it all
2. Read the return policy fully as they don't actually refund but give you an exchange which is no good as their products are truly awful.
3. They don't respond to queries (emails or through their online query service)
It's just not worth the hassle or time spent sorting it out and the money spent is lost!”
“Not fit for purpose. Quality of material was horrid. It could not be ironed as it was so cheap it would have singed. The creases in it made it unwearable and would not have come out over time. The material does not meet UK standards and is flammable. Quality so terrible I cannot articulate the disgust.”
“Worst company ever. Don't waste your money and time DO NOT buy from them. I got a dress that suppose to be size 2X. It was way too small it fits my daughter that uses medium size. I complained and returned. It passed more than 8 weeks that they received it back and the haven't issue my refund. Thief company”
“Dreadful. Order 9 items all same size and some too big and some too small. Poor quality and paid through PayPal. I opened a case and PayPal has decided I must pay £21 to return to China and then I'll get a refund.
Don't waste your money... 😠”
“The jumper I ordered from Berrylook is a joke...worst quality ever. The material was supposed to be linen but it is actually a very thin cotton. I plan on making dish towels out of it.”
“I ordered 3 dresses took months to arrive and they were the worst quality and fit possible. I contacted customer support and no one reply to my many messages. Customer service is absolutely appalling.
This is an absolute joke and officially the worst online shopping experience I've had.
I cannot even write a review or give feedback on the dresses on the berrylook website itself as there's no option for it! And the reviews that are given for the dresses are obviously all fake.”
“See some other review sites like Trust Pilot which tells you all you need to know before ordering. Any positive reviews likely to be fake. Quality of items is exceptionally poor, notice all the girls on their site have their heads cropped off? This is because the items are knock off copies and photos have been stolen. I have returned the dish clothes masquerading as fashion and getting a refund is extremely painful and is likely to end in a charge back anyway. If you do risk it use paypal so at least you can use their dispute process to get your money back.”
“I ordered 2 dresses over a span of 2 months based on the constant bombardment of ads I kept seeing everywhere. The dresses took months to arrive and they were the worst quality and fit possible. I contacted customer support and the only way I could reach out to them and receive legitimate responses was through Facebook messenger app. Customer service was absolutely appalling.
I spent £10 for shipping altogether and now I have to pay for return shipping fee too if I want my "full" refund back. This is an absolute joke and officially the worst online shopping experience I've had.
I cannot even write a review or give feedback on the dresses on the berrylook website itself as there's no option for it! And the reviews that are given for the dresses are obviously all fake.”
