“I purchased a LG Refrigerator from Best Buy in August. The same refrigerator was available at other stores but I chose Best Buy for the ability to specifically schedule the delivery and haul-away due to my work schedule. Additionally, my wife and I have two month old twins so we had to plan accordingly for a working fridge. The delivery was set for 8/26/19. Prior to the date, I called to inquire what was required of me to prepare the old fridge for haul away. The old refrigerator was a built-in so I assumed I needed to perform certain steps for haul away. I was informed that it had to be disconnected and taken out of the built-in space. I disconnected the water supply, removed all front panels and moved the refrigerator to the center of the kitchen. When the delivery team arrived, they took one look at the fridge and said they could not take it away due to the size. I was informed me that a four-person team was required. There was no mention of this when I called to find out all the details needed for preparation. The new fridge was not delivered on 8/26/19 and the old fridge remained disconnected in the middle of my kitchen.
The earliest Best Buy could get another team out to the house was three days later on Thursday, 8/29/19. My family, including 2 two-month old babies, would use a cooler over the next three days. I confirmed multiple times with Best Buy that it would be a four-person team completing the delivery on 8/29/19. Regardless, a two-person team arrived AGAIN. The paperwork clearly stated that a four-person team was needed for the delivery and haul away. There was no apology and Best Buy pointed fingers at the delivery service. Vice versa, the delivery service said Best Buy did not schedule it correctly. I had no choice but to accept the new fridge that day due to our need of having a working fridge. However, we had to live with the old fridge sitting in the middle of the kitchen until the haul-away could be coordinated for a third time.
This is entirely unacceptable. While customer service was accessible over the phone they did little to remedy situation. The haul away was rescheduled for Tuesday, 9/3/19 between 7:00am and 7:41 am. The team arrived at 8:30am. There was no call in advance with an ETA or an explanation for the delay. Subsequently, I was late for work. Again, no apology or accountability from Best Buy or the delivery company.
I was informed that Best Buy and I could discuss compensation for the errors and inconvenience after the fridge was delivered and the old one taken away. I called the Customer Service Representative and was offered a $75 Best Buy gift card. This compensation that was not worth the aggravation and inconvenience of taking off work and not having a working fridge for three days. I did not accept this meaningless gift card and I should have ordered from Home Depot or any other reliable retailer that offered the same fridge. I will no longer be a Best Buy customer and will continue to share my extremely unpleasant and unprofessional experience with Best Buy to all friends, family and internet reviews.”
“Best Buy is an antiqued 20th century retailer that will soon be obsolete like Circuit City. You would think that a retailer that specializes in technology would invest in modern point of sale computer system to track all their customer transaction, but they don’t. They still operate under a 1983 business model which is why Amazon will eventuality put them out of business.
On May 24, 2019 I made a purchase of a Polk Soundbar System in the Best Buy Florida Mall. On August 30, 2019 the soundbar stop working. I keep the box, but I misplaced the receipt. I made purchase using my debit card so looked up the transaction and made a copied of the statement to show proof of purchase.
I attempted to exchange the soundbar at the 6300 Grandview Pkwy, Davenport, FL 33837 Best Buy location. I was rudely treated by the customer rep because I did not have a receipt. I conveyed to her that I have proof of the purchase and the box with the bill of lading that shows this product originated from Best Buy Florida Mall. I requested the assistance of the manager and, he exhausted all his efforts attempting to locate the transaction in their system. Unfortunately, he could not find it.
If I would have purchase the soundbar in Amazon they would have a happily exchanged the product.
The lesson to be learned is that Best Buy is no longer the best buy when it comes to electronics and customer service.”
“Best Buy is an antiqued 20th century retailer that will soon be obsolete like Circuit City. You would think that retailer that specializes in technology would invest in modern point of sale computer system to track all their costumer transaction but the don’t. They still operate under a 1983 business model which is why Amazon will eventuality put them out of business.
On May 24, 2019 I made a purchase of a Polk Soundbar System in the Best Buy Florida Mall. On August 30, 2019 the soundbar stop working. I keep the box but I misplaced the receipt. I made purchase using my debit card so looked up the transaction and made a copied of the statement to show proof of purchase.
I attempted to exchange the soundbar at the 6300 Grandview Pkwy, Davenport, FL 33837 Best Buy location. I was rudely treated by the customer rep because I did not have a receipt. I conveyed to her that I have proof of the purchase and the box with the bill of lading that shows this product originated from Best Buy Florida Mall. I requested the assistance of the manager and, he exhausted all his efforts attempting to located the transaction in his system. Unfortunately he could not find it.
I if would have purchase the soundbar in Amazon they would have a happily exchanged the product.
The lesson to be learned is that Best Buy is no longer the best buy when in comes to electronics and costumer service.”
“Two terrible interactions in one month. The latest involved an automatic renewal of my Office365 subscription through Best Buy. I was charged on Aug. 7, but started getting notifications in WORD that my subscription had been cancelled. After 2 1/2 hours on the phone being passed from dept. to dept, the upshot was that, as far as Best Buy was concerned, my subscription was active and that if I wanted them to investigate why Microsoft didn't reflect that, I would have to pay a one-time tech support charge of $99. I told them to cancel the subscription (I went directly through Microsoft instead). 10 days later, I didn't see a credit. Two subsequent calls to Best Buy - reps said the credit had been issued, but it would take up to 15 days to show up because my credit card company was really backed up with requests and slow to issue the credit. I called my credit card company today, and they had no record of any request being made by Best Buy for a credit.”
“If you don't know how bad your customer service is...you shouldn't be in the position that you are in! Shop a few of your stores and try returning the items!”
“Got home with a broken tv. Best Buy loaded it in my truck so I should have no problems, right? Took back after opening and they told me it was loaded incorrectly. YOUR GUYS LOADED IT!!!!!! They would NOT refund or exchange. I’ve always hated Best Buy so why I even went there is a mystery!! DO NOT USE BEAT BUY!!!!”
“On August 20th I ordered over $1000.00 in kitchen appliances online and scheduled a delivery for the 23rd. The 23rd comes and goes and no delivery. I tried calling the number provided but get a message they are experiencing higher than usual call volume and the wait time is 2 hours, 43 minutes. I used their online chat and was lied to by multiple employees. No one could ever tell me what happened to my order. I finally had enough and told them to cancel my order. My advice to everyone, STAY AWAY from best buy. Worst customer service anywhere!”
“I have never felt more ripped off in my life. They over sell and lied to me. They charged $300 to install a tv that took less then 45 minutes. Don’t buy from Best Buy”
“Best Buy customer service is extremely poor. We picked out a built-in microwave and a trim kit, scheduled a delivery and paid for both. Delivery day came and we got a trim kit and no microwave. First phone call, by the delivery guy, they said it was just a mix up and would be rescheduled. Second phone call, by me, they said there were none available and I should go back to the store and start all over! Tough luck!”
“We bought a washer and dryer, August 10th. Can’t deliver until August17th between noon and 4. At 3:53, my husband gets a call, truck broke down. No delivery today. Delivery date scheduled for tomorrow. If not delivered tomorrow, I will cancel it. After reading these horrible reviews, I will be surprised if they show up tomorrow. Not happy with Best Buy! 😡😡😡😡😡”
“Don’t buy appliances from them! They sell you items such as a stove, in which you may need a part for installation, but don’t supply the part or sell it. They say they will install, but hire third party delivery companies who will not install because they aren’t insured. Have had to wait at home 3 different days to try to get my appliances installed that I purchased from Best Buy. Would give the 0 stars but this system wouldn’t allow me to write a review unless I clicked on 1 star.”
“Let me start by saying One Star isn't low enough!
Purchased a new Washing machine, scheduled the delivery/installation, when they arrived to deliver and install, they refused to install my new machine, stating that we would need to unhook and remove the current machine and have it completely out of their way. I am in the property management industry, specifically with renovation projects and have never experienced anything like this.
Not to mention, I have personally purchased appliances and have never been told I would have to remove the current appliance for the new install to take place. When I called to reschedule and to inquire as to why my new machine was not installed and the old one removed, which I paid extra for that service, the customer service representative suggested that I should spend the money to hire a plumber to unhook my current machine! What!?!
In a time when customer service will either bring you more business or give it away to other businesses, you would think that Best Buy would care about their customers and the reviews that reflect how unhappy they are. Bad business and you just gave away another customer!”
“Ordered a Washer/Dryer combo in store. Scheduled for deliver that Friday between 2 pm and 6 pm. Friday comes. 5:57 pm get call saying the truck broke down and they can't make the delivery. They can send a truck to take merchandise off out-of-service truck to bring back to warehouse, but can't deliver with second truck. Offer 100 bucks off for our troubles. Can't get discount until items are delivered - What? Rescheduled for the next Friday. Next Friday comes. Get call from truck driver saying the dryer is badly damaged. Can't deliver the dryer OR the washer....okay. Another 100 bucks off for our troubles. Rescheduled for next Friday (next next Friday unofficially). Next Next Friday comes. Don't hear anything during the delivery time. Check website. Not scheduled for delivery.......call them up. "Sorry another 75 bucks off". Cool rescheduled for next Friday (unofficially next next next Friday). Next next next Friday comes. Items delivered and installed. Month late, but whatever; I'm getting 275 bucks off (sweeet). Call about discount. They can't do it. Why not? Finally told we have to go to the original store to clear it with the manager. Go to store. Manager can't do it without top-brass approval. Been expecting a phone-call from him for about 4 days now to hear the result.
I wasn't kidding about getting the call at 5:57. Let alone that sounding fishy in and of itself, Best Buy's inability to deliver the product 3 times and unbelievable run-around/lies about the discount is beyond unacceptable. I will never purchase from "Best" Buy again. Just go to Amazon.”
“Worse service. DO NOT use best buy. First I'm disappointed they do not give military discount. Second: I used them for 2 day home delivery of a Dryer. I'm told I will get a call the night prior to delivery for a window. That call never came. Then I get a text that they will be at my home at 0935. They don't show. I get an email that it was delivered. It wasn't. I then go on to find out when I sign in to my account it was cancelled. I call customer service and it was rescheduled for the following day and it's not on the truck so it can't be delivered. I took a day the morning off of work cost me money as my family needed the delivery in now. I wanted it prior to my deployment.
NEVER WILL I PURCHASE FROM BEST BUY AGAIN. Do yourself a favor and use Home Depot or Lowes.”
“Purchased a Dell laptop for $1800 in Feb. in June it failed to load op system . June 26 we returned to store a second time and they sent it in to "repair center" today is July 29 and after 3 separate "escalations" , hours on the phone and 1 ... yes, one ... returned call in more than a MONTH I am about to contact State Attorney General because NO One in Best Buy can tell me ANYTHING about this laptop except that it is at a repair center waiting on a part. they cant even SPEAK to this repair center apparently according to Best Buy.
I am an Elite Plus customer, spend thousands at Best Buy every year, but that will change now for sure.
Totally Disgusted.”
“Best Buy Sucks! I bought a refurbished Chromebook online. It keep glinting and shutting down. When I called, they said my only option is to make an appointment and take it to a store to be fixed. We live 75 miles from a store. I would have to take it there, leave it and then come back and pick it up in 3-4 days. They said they couldn't accept it by mail because of "data protection and privacy laws" and then the sales rep told me, in my case, it would be cheaper just to buy a new one. WHAT?????? Don't EVER buy anything from this company!”
“I just had the worst experience with best buy customer service. Someone dropped a stack of credit cards in front of my house, and there as a best buy credit card. I contacted online chat, to see if they can help me get the cards back to the owner and chat sent me to an 800 number. I contact that number it was a nightmare just to get to a live agent. I was transfered a few times. I didnt have an account or social that was registered with best buy, so i couldnt get past the automated system. After several attempts, i finally get a live person that didnt speak clear english and didnt understand what I was trying to tell him. He kept asking me for my address to see if it match the info on my file. I felt like i was talking to a 2 year old. i asked for a manager, so he transfered me. The manager was so rude and did not help me at all. This is ridiculous. So much for trying to help a person out, but returning his cards. Best buy has the worst customer service.”
“Being a frequent BestBuy customer, I am very disappointed at the level of service I received today. What can be only describe as a nightmare experience started with a trip to this store to buy a Samsong S10 phone. After waiting for a few minutes, I was told that the SIM card that is compatible with the S10 was not in stock and I would need to go to a local Sprint store to get it. My local Sprint store is approximately 25 minutes away! So after about an hour round trip and paying $10.99 for the SIM card pack, I came back to BestBuy. This time a different saleswoman told me that the phone with activation would be $699 despite the fact that it specifically said $499 on their own BestBuy website. Now, this was exactly the same phone, same options, same service, same upgrade; $499 online but $699 in store. They said they have no way of honoring the $499 price or even price matching it. The saleswoman claimed that the $499 price is only for new line of service, not for the upgrade like I wanted. I adamantly told her that it's $499 for either new line or upgrade and that I know people who paid $499 for an upgrade. After 30 minutes, I just ordered the phone for $499 online. But now I have to wait until the online order is processed and I would need to pick it up at "Pick Up". That turned out to be almost 4 hours of waiting! They had EVERYTHING in stock including the SIM card that I was initially told to pick up myself! So after I waited 4 hours, I finally made my third trip to the store to pick up the phone which I ended up paying $499 for and it came with the SIM card! This was a nightmarish experience. Even if they couldn't honor the $499 price in store, they sent me on an hour errand to buy a SIM card then had me wait 4 hours until pick up was ready!”
“Being a frequent BestBuy customer, I am very disappointed at the level of service I received today. What can be only describe as a nightmare experience started with a trip to this store to buy a Samsong S10 phone. After waiting for a few minutes, I was told that the SIM card that is compatible with the S10 was not in stock and I would need to go to a local Sprint store to get it. My local Sprint store is approximately 25 minutes away! So after about an hour round trip and paying $10.99 for the SIM card pack, I came back to BestBuy. This time a different saleswoman told me that the phone with activation would be $699 despite the fact that it specifically said $499 on their own BestBuy website. Now, this was exactly the same phone, same options, same service, same upgrade; $499 online but $699 in store. They said they have no way of honoring the $499 price or even price matching it. The saleswoman claimed that the $499 price is only for new line of service, not for the upgrade like I wanted. I adamantly told her that it's $499 for either new line or upgrade and that I know people who paid $499 for an upgrade. After 30 minutes, I just ordered the phone for $499 online. But now I have to wait until the online order is processed and I would need to pick it up at "Pick Up". That turned out to be almost 4 hours of waiting! They had EVERYTHING in stock including the SIM card that I was initially told to pick up myself! So after I waited 4 hours, I finally made my third trip to the store to pick up the phone which I ended up paying $499 for and it came with the SIM card! This was a nightmarish experience. Even if they couldn't honor the $499 price in store, they sent me on an hour errand to buy a SIM card then had me wait 4 hours until pick up was ready!”
