“Extremely disgusting company. They sell defective open box products and scam customers into buying their unnecessary and costly warranties.
I recently bought an ASUS laptop that was on sale because it was open box. One week into using it, the laptop broke because it had problems with the hinges. I did nothing but simply close the laptop and it folded incorrectly because the hinges broke. I called their customer service first asking if I'm allowed to return it and they said yes, but when I got into the store they had a different story to tell. They wouldn't allow me to return it and made me purchase a $450 warranty just to get a replacement. I tried calling their customer service again and they said that there will be a report made about it and that they would send me an email about the details but I never got an email or any news about the report. It's a disgusting scam.
NEVER BUY AN OPEN BOX product from them. ALWAYS CHECK FOR THE SALES they do because they're probably trying to get rid of unsellable last products. And RETURN THEIR PRODUCTS RIGHT AWAY even with very mild signs that something is wrong. I take good care of my things and I've never had to use the warranty once they actually gave me a proper non-defective laptop. It was an absolute waste of money and a purchase I never had to make if they did not send me a defective laptop in the first place.”
“Last night I ordered an Antivirus software but Until now I did not receive the Digital or Online Delivery of it. IT IS VERY DISGUSTING! Why they have contracted third-party sellers with this KIND OF VERY POOR DELIVERY SYSTEM????
This would GREATLY Affect the NAME..., BEST BUY" CUSTOMER SERVICE SYSTEM!
PLEASE improve...”
“I purchased a washer and dryer that is now one year old. I have a warranty in effect for another year. I scheduled service because the washer will no longer turn on. They never showed up.
I called customer service. They told me the notes say the delay is because they ordered a part. The could not order a part because no one has been here to inspect the machine to determine what is wrong.
Subsequently I have had to call 7 times and I have spent 3 hours on the phone to try to get someone out here.
The story keeps changing. They keep telling me someone will call me back yet no one does. They tell me the repair person will call, but can't tell me who that is or when they call.
The phone operators are completely incompetent.”
“had problem with a samsung cell bought at Best Buy. phone not working after only 2 months-made and appointment with "Geek" squad 1200 Sunday 2/12/23, got into line for Geek squad and the appt is meaningless as they take customers lst come 1st served in the line even though my name was on a screen showing my time- finally got to talk to someone and they told me they don't honour Samsungs 12 month warrenty and don't service these phones (which they sell)only their own warranty which is only15 days-they also said they don't work on Samsung phones and it needs a reset that they will do for $40 called for the store manager who was the most hostile unfriendly balligerent store manager (Oscar) that I have ever meet-to make a complaint to corpoate HQ and the jumps & hoops they but you through makes it impossible-Best Buy a bad, bad company stay away”
“Sorry it is so long but it is WORTH the READ. You will learn a lot from this. BB stinks for delivery, and install service and WORSE with customer service.
Would love to leave a zero or lower but I can't. 1 is the lowest. By far they are the worst company to depend on. Ordered 2 TV 2-2-1/2 weeks before Superbowl. ALL items were in stock at the store but I wanted them delivered and installed. I was assured it would be done on Sun Feb 5. I had to get special permission for them to work Sunday as I live in a condo in Florida. My wife tracked the shipment for 3-4 days before scheduled delivery just to make sure it would be delivered and installed. Sunday morning AFTER it was supposed to be delivered and installed. When my wife called the dispatcher 2 hours after it was to be delivered only to be told the order was canceled because the warehouse didn't have 1 or the 2 sound bars. She asked why not deliver what you have? We were told ONLY the store can change this, the order was canceled for delivery that day. We called the store and they had it but warehouse could not get it from them and they already canceled delivery and install. They rescheduled for Feb 14 AFTER Superbowl. We were told ONLY store can change this. We went to store only to get run around for more than 4 hours until I DEMANDED refund. Store manager was giving us a hard time to cancel. He was stalling us so we would not be able to go elsewhere to order and get on time. Finally after several other customers came and complained about the same thing, we finally got a credit. I will NEVER deal with them again. Even if I would have saved a few dollars, which I would not have, (cheaper in Coscto exact same TV or better) is not worth the aggravation.
When I called customer service they claimed there was nothing they can do. It's up to the store. I believe the wrong BBB store is in financial trouble. It should not be BBBY (bed bath & beyond. It should be BBBEST BUY. They stick and their customer service and relations are the worst. DEFINITELY not worth the few pennies savings. STAY AWAY for your sanity. Remember CRAZY EDDIES. Welcome to their replacement.
The COMPANY, STORE AND especially THE MANAGER IN THE BOCA RATON ARE BY FAR THE WROST. I actually think the manager deserves salesman of the year for COSTCO. If not for him I would never have gone to COSTCO. Went their after leaving BB and bought the 2 exact same brand TV with more features, at almost 10% less and they were delivered and installed within 4 days. PBB and their salesman were the best sales people for COSTCO. I'll buy there again.”
“Extremely Dangerous to buy from Best Buy. It can off shoot and they can charge you without delivering the product and claim that they have delivered. My experience with Best buy has been horrible and they just made me suffer to get a refund after they misplaced my order and kept me hanging by committing that they will refund but at the end did not refund my 900.99 USD. I lost this money for free because of their unethical false claims of delivery of the order. They talk softly with customer but they don't shy away from tricking you and loot you when they mismanage shipments. They tied up with FedEx which is another company who have no value towards customers. I would suggest not to buy on this platform. Once trouble catches you they will dump you and they wont care about the customers. Please have some shame on the cheap tricks that you play with your customers !!”
“We purchased an item, wanted to return it, called Best Buy they sent me a return label and I shipped it back. I recieved an email from Best Buy stating they recieved my refund but never refunded me my money. I have contacted Best Buy but they refuse to do anything. BIG BOX COMPANY doesn't care about their customers. I won't be sad if they go out of buisness because they do not care about their customers.”
“They thought it was a good idea to make it where you can't call the store to check to see if they have items. No one at their call center. I stop buying from there because every time I walk in 5 employees are doing nothing and could have answered the phone but now I have to deal with a call center that solves none of my problems.”
“One star is too good. If there were negative stars then that would be more appropriate. My entire experience with Best Buy has been awful. I made an in store purchase of an IPAD as a birthday gift for my daughter. The item was supposed to be shipped next day for free. The item never came. I called Best Buy and they shipped another IPAD. It did arrive 1 week later way after my daughter's birthday. I called Best Buy to receive some sort of compensation for ruining my daughter's birthday and making false claims and promises. I was promised a refund. Refund never came. I called back. I was promised another refund. I waited. It never came. I called back, was on the phone for over an hour, only to be told that they won't issue a refund. My advise is to NEVER purchase anything from Best Buy. They have horrible customer service and fail to produce what you are entitled to. May Best Buy receive the same treatment they give their customers.”
“So, after eight months, my brand new Dell Inspiron is literally falling apart. I had purchased a BB Totaltech warranty.
Greek Squad posts claim:
"[The warranty] covers every electronic device you purchase fur 2 years. So long as you keep the device active (post fur the service once each year) Its a warranty for all of your devices. Worth every penny if you buy from Best Buy regularly. Plus you get free set up and installation. And free delivery. Tech support."
Elsewhere BB claims "You'll never pay for parts and labor. We take care of 100% of the costs of parts and labor for covered repairs, with no hidden fees. "
Just be forewarned, like most big box POS companies, BB fibs a bit.
From BB's "Terms and Conditions":
Service Fees and Claims Limits; Plans Established with Primary Member. While your Membership will pay for any Protection Plan coverage that you are entitled to when making qualified product purchases, you will be responsible for paying any applicable service fees when you make a claim
And
Plan Terms and Conditions. The complete, current terms and conditions for Best Buy Protection and AppleCare+ can be found at BestBuy.com/PlanTerms by navigating to the “Protection” section of this site and searching for the relevant Protection Plan by its title. All such terms and conditions may be revised, at any time, including the price and applicable service fees.
And
For clarity, when you make a product purchase that is eligible for the Product Protection Benefit in the form of a Best Buy Protection Plan or an AppleCare+ plan, the then-current version of the terms and conditions for Best Buy Protection or AppleCare+, as applicable, will apply and govern the Protection Plan coverage for such eligible product, including any updated coverage, pricing and service fees. P
And
Service Fees and Claims Limits; Plans Established with Primary Member. While your Membership will pay for any Protection Plan coverage that you are entitled to when making qualified product purchases, you will be responsible for paying any applicable service fees when you make a claim.
And, my favorite
All such terms and conditions may be revised, Version: February 2023 18 at any time, including the price and applicable service fees. F
So, to be fair, caveat emptor. The T&C mentions "service fees" ten times in the contract and that these fees can be changed any time without warning. None of the sales people at BB mentioned this when I bought my lousy Dell, of course, but it is up to me as the consumer to be informed about my purchases. Still, BB you friggin' spider, you lost a customer here. Your contract mentions nothing about $99 as a "service fee," and now with the cost of the warranty + the "service fee" I am paying pretty much what I would have paid at the local computer repair shop (which also sucks). I have been a customer for years and I have never had a good experience with BB. It is worse than the government and about as bad as the airlines.
BEST BUY, YOU ROYALLY SUCK.”
“Bogus claim of "ready in one hour", so I order on line and pay for it. They supposed to let me know when I can come in and pick it up, but after several hours they send an email saying item is not available, but maybe next week. So much for "ready in one hour". Also their web site said only one available, hurry up and get it. But several hours after I supposedly ordered the last one, their web site stills says ready in one hour, but only one available, so hurry up.”
“We recently bought a computer at the Mayfield Best Buy in Ohio and the woman who took care of us was wonderful. Her name is Hera Maras and she had an abundance of patience, knowledge and understanding. You should be proud to have her as an employee. We will definitely recommend Best Buy and Hera to our family and friends. It took the stress of purchasing a computer away. Thank you, Hannah Lucci and Al Lucci”
“I ordered "MyMail & Address Book" from Best Buy. I received the email with the download. It had a 20 digit access code. When I went to download it needed a 12 digit download. I did a 30 minute online Chat which was absolutely useless. I still don't have the download. I paid for something that I never received. Beware of downloads from Best Buy!”
“We recently purchased a new iphone 14 at the store in Amherst NY. We had the most amazing sales experience with their sale associate Olivia. Our existing iphone was so old that even the Geek Squad told use that transferring the photos and contacts would be impossible. Olivia took the entire afternoon to remedy the situation and make all of the preferred settings. Fortunately we arrived at an off time and it was not busy. I have never experienced anyone as patient and accommodating as her. We were extremely thankful for knowledge and effort .”
“Best Buy is not the company you would like to purchase anything from. They don't stand by the product quality or customer support to resolve any upcoming issues. Once the item was sold, they don't have any interest to assist the customers and will be sending you to the manufacturer, while the manufacturer will be sending you back to Best Buy. It is better to avoid Best Buy unless you like to lose money.”
“Customer service at Best Buy in Las Cruces, NM is a joke. Lazy staff and very unfriendly. Return window is a joke and they don't care at all about your experience with them. Buy their stuff, or don't buy it; they don't care. Because my return was out of the window, they couldn't even offer store credit or a coupon to get me to buy something else. Best Buy corporate, you really need to pay attention to your customers. Your stuff is already over priced compared to your competitors and you never have stuff in the store that I need. If I have to order it online, why would I buy from you when I get much better service, pricing and return availability somewhere else? Best Buy used to be the go to store for everything electronic, but not anymore. Be smart people and take your money elsewhere!”
“Wish I could leave a negative 5 stars. Best Buy has given us the WORST and most stressful experience than any other company I've ever worked with and i literally work for the GOVERNMENT so that's saying a lot. My mom purchased a fridge with a free freezer included in the deal they were having at the time in September, paid in full, and had her delivery date extended 4 different times before we decided maybe it was just the type of fridge out of stock. We're not sure what the problem really was though because every time we called we were given the runaround. One time we called somebody answered and clearly worked from home because it sounded like husband and wife were fighting in the background and kids were screaming. Other times you can't understand a d*mn thing they were saying and basically were told multiple times "there's nothing we can do." When we tried to swap fridges they told us that they will refund us, and then we can reorder instead of just changing it from black stainless to regular stainless. Well they ended up dropping off the freezer while we were waiting on the refund to reorder the fridge. Refund took FOREVER to come through and they ended up charging us for the freezer that was supposed to be free as part of the deal! At that point we said just pick it up, and THEN they tried charging over $200 to pick it up and told us we'd be refunded after they pick it up. NOW they have finally picked up the freezer and only refunded $32. Best Buy kept $541 for WHAT REASON when we waited MONTHS for them to bring us a fridge that never came, they never answer calls, horrible customer service everybody is rude, and that was even more than the "pick up" charge or whatever the hell that was about. This experience has been the WORST. DO NOT BUY FROM BEST BUY.”
“I purchased a Apple Mac Book Pro just before XMass. When purchasing this item, I ask the sale person if I would be able to add Micrsoft office to the laptop. The answerer was yes. After getting it home I found out that the computer was able to download Microsoft programs due to not being able to update the operating system.
I took the Apple laptop back and was told that it was my problem. No customer service at all from the store in Conroe Texas. Please donot use this store.”
