Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, Norfolk, Virginia
Rating: 4.75

4.8 Rating 5,969 Reviews

93 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,969 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

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“Good price and fast shipping....couldn’t ask for anything more!”

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“I receive an email May 7th that my package has been shipped with a reference number. I check the reference number each day afterwards to see how the package is doing and each day it doesn't say it has left but I thought that was a mistake. So I call Big Frog Supply on May 17th to see how my package is doing and they said it was never shipped and they were waiting on some of the parts and miraculously it will be sent that day and the person who I spoke with on the phone said it would be shipped out for 1 day shipping after me asking. The next day comes and I check my reference number and it says it is shipped and will arrive on next Monday. This is poor customer service. I haven't even received my package yet so I cannot speak on behalf of the accuracy of the order. I had several things to purchase irrigation related that I would have used this company for but not now. I will take my business elsewhere.”

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“You kept me posted that the item ordered was being shipped in short order.”

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“These guys are great. Good price, fast service and tracking. The product I ordered was exactly what I needed and it was shipped immediately. Thanks.”

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“You guys are fucking awesome from day one with your emails and transparency I knew I was going to have a good experience and I was not wrong you met all of my expectations.”

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“I left two messages with questions about my order and never got a callback. The product I received has a defective part that I’m now trying to get a replacement for.”

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“Great service and fast shipping. Very easy to order and the best pricing!!!”

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“The part I ordered was quality and arrived in a timely manner.”

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“Always consistent, Always an easy transaction, Always have what I need in stock. Great communication. I always know what the status of the transaction is with email confirmation.”

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“Great service and fast delivery. Kept job on schedule.”

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“Price was unbeatable for any one of the items I purchased. This appears to be my go to company for all my lawn irrigation needs.”

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“I needed a small thermostatic controller for my tankless water heater. Everyone sells it, bit NO ONE will ship it to Hawaii, unless I paid $50...!!! (Rip Off). Big Frog not only gave the lowest controller price, they shipped it for $1...!!!! It arrived in 3 days, first class postage with tracking.”

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“Ordering from Big Frog is a breeze. The website is very user friendly. Shipping is fast and packaging is very good”

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“my order came within a few days. It was in pristine condition and works well.”

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“Great customer service, delivery was earlier than told product was quality and price was right”

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“The part I needed at a great price, and shipped quickly. Thank you and I will be buying from you again”

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“Got exactly what I wanted very, very fast. They're great”

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“Big Frog shipped the items immediatly and arrived in great condition. I was pleased they were as fast or faster than Amazon in getting the order off to me.”

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“The part ordered was exactly correct and arrived in 3 days just as promised.”

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“Excellent customer service. Delivered before expected, product perfect. Thank you.”

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Big Frog Supply is rated 4.8 based on 5,969 reviews