Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, Norfolk, Virginia
Rating: 4.75

4.8 Rating 5,968 Reviews

93 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,968 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Big frog shipped the item I ordered quickly with zero issues.”

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“I had to return the product because it wouldn't fit on my shower, I returned it unused in the packaging and was charged 1/2 the price to repackage. I was told it would be 6 dollars and than I noticed a charge of 15 dollars. After writing my review where I was upset over the incorrect refund, the company called me immediately after they realized their mistake and apologized and told me that they would be giving me the proper credit. I am changing my rating because this company did the right thing by their customer. Thank you”

Helpful Report

Diane, I apologize for the misunderstanding of what you were refunded. I have since refunded the full amount of your order due to our lack of communication on your order. It should have been $6 like you were told. The $6 is cost of shipping and processing of your return similar to Amazon's policy. The additional amount that was taken was your shipping which is refunded just as well normally. Your order had it's shipping in addition to the restocking fee taken. Thank you for informing us of our error. Should you need anything else, please do not hesitate to ask, info@bigfrogsupply.com - Big Frog Supply

“We received the product and everything was great.”

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“My first time using your company and service. First impression was good. Definitely met my expectations.”

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“Ordering of the product went well. The shipping took longer than they estimated and effected our project timelines. The people we worked with were polite and helped as needed. I still felt they should have had a more accurate shipping time.”

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“Smooth transaction, everything was as expected.”

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“We recently ordered 2 ada shower inserts with all the hardware. Everything came ready to go and at a good price. The only reason a did not give a 5 is because email response time could have been quicker.”

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Kathryn, we are glad we met your expectations and were able to customize and have your 2 ADA shower inserts ready to go! We try to get to every e-mail everyday. However, that said, you shouldn't feel like you were ignored. We will work on improving our efficiency and reply times! Thank you for the suggestion and look forward to helping you with your next project.

“Appreciated the email communication & 1 point contact person who knew exactly what I needed. Recommend this site.”

Helpful Report

“I ordered 1x1/2" reducing elbow, slip x slip. Without other announcement, I received substitution of 1x1 elbow, and 1x1/2 reducing sleeve. For my (non-plumbing) project that was not entirely satisfactory but the price is small it is not a real problem.”

Helpful Report

Big Frog Supply is rated 4.8 based on 5,968 reviews