Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, Norfolk, Virginia
Rating: 4.74

4.7 Rating 5,971 Reviews

93 %

of reviewers recommend Big Frog Supply

4.7

Based on 5,971 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never received my shipment, emailed I had a deadline and sent screen shots of my outdoor cameras that show my delivery was never received. Only heard back that I should receive my shipment today, I have not. Terrible service”

Helpful Report

Hello, It appears your order was shipped the next day after order to California. We have confirmed with FEDEX that the package was lost, and we apologize for the inconvenience this has caused. We are east coast based company, and our customer service department was closed when you called. Your refund has been confirmed, and we hope you will give us another shot in the future.

“I received my order the very next day after placing it!”

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“Good service. Had to order a back flow. Person on phone helped get the correct one. Great work on help and shipping.”

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“Had what I needed and half the price of retail”

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“Best price I could find for the item, free shipping, and I couldn't believe how quickly it was delivered! Well done Big Frog - you really hopped to it.”

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“Very reliable and great customer service fast speedy delivery”

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“No problem very good price. Fast efficient shipping. We will buy again”

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“Top notch service. My order was received quickly and correctly. Unfortunately I needed to return my item due to a mistake I made and my money was refunded immediately. Great service thanks Big Frog!!”

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“Good prices and fast shipment. Also good shipment tracking.”

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“Great to deal with, quick shipping. Minor issue fixed quickly.”

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“I think this was the easiest online ordering I have ever experienced. Ordered and received very quickly. I would definitely order from them again!!!!”

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“The ordering was easy and the delivery was extremely speedy and professional. The order was for two LP tankless water heaters and the conversion kits were in the boxes. We made a call and left a VM - no response after a week. Called gain and we had some trouble convincing them that they were not in the boxes but after a while they agreed to send them. We wouldn't have made the calls if they were in the boxes, right?”

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“Items were shipped promptly and were exactly as advertised. Thank you.”

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“Was a pleasant experience dealing with Big Frog, fast shipping”

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“Fast shipping, product as listed, good customer service. Highly recommended.”

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“I found a part for my sprinkler system at best price available on the web! I placed my order online & got an immediate confirmation. I got a follow up tracking.notice the next day. My package arrived 3 days later! Perfect!! Great Service! Just what I needed at best price with FAST delivery!! I LOVE BIG FROG!! Thank you!!”

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“Very easy to work with.....great customer service.....I am building a house and it is so stressful....and your company was a joy to work with....thank you very much.....Julie”

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“Good price, good product, arrived on time and works well”

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“Product was shipped within hours of my order and arrived in perfect condition. Pricing was best I found on line”

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“I needed help on the phone to figure out which was the right part. They were very helpful and shipped promptly.”

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Big Frog Supply is rated 4.7 based on 5,971 reviews