Big Frog Supply Reviews

Name: Big Frog Supply
Address: 6001, Miller Store Road, 105, Norfolk, Virginia
Rating: 4.75

4.8 Rating 5,969 Reviews

93 %

of reviewers recommend Big Frog Supply

4.8

Based on 5,969 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Big Frog Supply:

Big Frog Supply is your online destination for all Irrigation, Plumbing, Outdoor Living, Holiday Lights, Landscape Lighting, & Tankless Water Heater needs!

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Big Frog Supply 5 star review on 21st January 2019

Anonymous

Anonymous // 01/01/2019

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“Great prices, prompt shipping. beats Amazon by a long shot!”

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“Competative price, prompt delivery. I had a completely smooth transaction.”

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“I was pleased to receive the product I ordered promptly with free shipping. I have yet to have the product installed but I have little doubt that if I have to contact the service department, they will effectively communicate with me to ensure customer satisfaction. I received a model that was an upgrade to the model I had originally ordered and was not charged an additional cost. If anything, Big Frog could have notified me in advance of sending the product I received to explain why I was receiving the different model. It turned out I received a much more efficient model at hundreds less than the model I originally purchased. Thank You.”

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“Needed some impact sprinkler heads. Did some internet research and found the lowest price at Big Frog. Ordered online and the items arrived in just three days. No muss. No fuss.”

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“Quick response/reply to orders placed and response to any problem”

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“Big Frog had good prices, fast delivery and good service on drip irrigation stuff.”

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“best price and very fast response. They had my order out in a day.”

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“Unprofessional. An apology would have have been nice. Listed below are the issues. Shipped wrong line item. No problem, just reship. Things happen. Shipped back correct item wrong quantity. Doubled down on the oops. Left message, no call back. Sent email follow up and received an cc email back from the customer service rep stating to their boss I was lying about leaving a voice mail and posted some review and it was all "BS". I sent email back with complaint. No apology for email, no apology for the shipping errors, and no apology for the time frame. Original order placed May 8th just received the correct items today July 8th.”

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“Site easy to use, delivered exactly what I ordered, part worked as advertised.”

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“Found an odd sprikler system part that the manufacturer no long has in stock. Recived it and other odds and ends without incident. The process was straight foward and easy.”

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“You employee named Ruby did everything she could do to help me get exactly what I needed. Thank you”

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“I left 3 messages to call me back because I never got a person to answer the phone. If you want personal person to person care, don't buy form Big Frog.”

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“Big Frog Supply has a great website that makes it easy to find products. The shipping was fast and the package was well packed. What more can you ask for?”

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“I went in with a bit of trepidation because I always make sure to at least read the negative reviews of companies and there were a couple out there. I'm glad I still ordered, it came quickly, was packaged nicely, and each item was exactly what I ordered and expected. And... it was cheaper than anywhere else!”

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“Sprinklers I order were as described but the part that impressed me the most was how easy it was to order and check out when done shopping. Order arrived on time and I will buy again from this company when the time comes.”

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“Lightweight yet strong, contains odor, and easy to clean.”

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“Hard to find sprinkler valve. They had it and it fit perfectly!!”

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“Good prices and fast service, everything was as expected”

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“Never received my shipment, emailed I had a deadline and sent screen shots of my outdoor cameras that show my delivery was never received. Only heard back that I should receive my shipment today, I have not. Terrible service”

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Hello, It appears your order was shipped the next day after order to California. We have confirmed with FEDEX that the package was lost, and we apologize for the inconvenience this has caused. We are east coast based company, and our customer service department was closed when you called. Your refund has been confirmed, and we hope you will give us another shot in the future.

“I received my order the very next day after placing it!”

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Big Frog Supply is rated 4.8 based on 5,969 reviews