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Biscuiteers Reviews

4.6 Rating 5,790 Reviews

89 %

of reviewers recommend Biscuiteers

Company Reviews

Product Reviews

4.6

Based on 5,790 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0207 820 3115

Location:

18 Stannary Street
London
SE11 4AA

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Biscuiteers 5 star review on 4th June 2022

Jeannine Hendrick

Biscuiteers 5 star review on 4th June 2022

Jeannine Hendrick

Biscuiteers 5 star review on 4th June 2022

Jeannine Hendrick

Biscuiteers 5 star review on 4th June 2022

Jeannine Hendrick

Biscuiteers 5 star review on 4th June 2022

Jeannine Hendrick

Biscuiteers 5 star review on 4th June 2022

Jeannine Hendrick

Biscuiteers 5 star review on 2nd June 2022

281

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The biscuit was very tasty although I was expecting it to be a lot bigger for the price that it cost”

Posted 3 years ago

Hi, Thank you so much for leaving a review and for sharing your feedback, we will definitely pass this on to our production team for you. All our biscuits are lovingly baked and hand-iced by artists in London, and we consider them very much a luxury gift. We think that our prices reflect the products' uniqueness and hand-made quality. Many thanks again and kind regards, Biscuiteers x

Posted 3 years ago

“Ordered 2 items to be delivered at same time to same address. After completing the order I noticed I was being charged £7.00 postage, rang biscuiteers as website advised if there was a problem, no answer and no one has called me back.”

Posted 3 years ago

Hi Patricia, Thank you so much for your feedback. I am so sorry to hear you were having trouble with the delivery cost online. I can see a member of our customer services team has been in contact with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 3 years ago

“The biscuits are brilliant but the website is terrible. I had consistent issues placing the order with either by basket emptying at checkout, delivery options not displaying or me not being able to progress to enter card details. Spent over an hour trying to place the order (over two days!) and if it wasn’t for the fact i’d already decided this was what I was ordering for someone as a present, i would have gone elsewhere. On a positive, great product and delivery was very quick.”

Posted 3 years ago

Hi Lewis, Thank you so much for your feedback. I am so sorry to hear about the issues you were having with the website, this is so disappointing to hear! We will get this flagged with our eCommerce team to try and look into what happened. Thank you and Kindest Regards, Biscuiteers x

Posted 3 years ago

“Pretty packaging and the very small biscuit was nicely decorated, sadly tasted rather stale, altogether disappointing”

Posted 3 years ago

“Not sure what to say asI haven't heard a thing from the recipient so not sure it has even been delivered.”

Posted 3 years ago

Hi Jane, Thank you so much for your feedback! I can see that the biscuits were delivered an we hope they enjoyed them! Thank you and Kindest Regards, Biscuiteers x

Posted 3 years ago

“Amazing to look at but the person I gifted these to said they were very dry. Disappointed as they are simply stunning to look at.”

Posted 3 years ago

Hi Emma, Thank you so much for your feedback. I am so sorry to hear that the biscuits didn't taste as they should. This is so disappointing to hear! A member of our customer services team will be in touch with you shortly regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 3 years ago

“I mean it’s cute and all... but the flavours are so not ok like you’re eating plain baked flour in a shape of a rectangle”

Posted 4 years ago

Hi, Thank you so much for your feedback. I am so sorry to hear that your biscuit didn't taste very nice. This is really disappointing to hear and isn't the kind of experience we want our customers to have. A member of our Biscuit Happiness team will be in contact with you shortly to discuss this further. Thank you and Kindest Regards, Biscuiteers x

Posted 4 years ago

“Peggy Porschen and Betty’s still reign supreme - better tasting cookies, better icing. Biscuiteers are hit and miss.”

Posted 4 years ago

Hi, Thank you so much for your feedback. I am so sorry to hear about the disappointment you have with us. We will definitely get this feedback passed on to our production team. Thank you and Kindest Regards, Biscuiteers x

Posted 4 years ago

“I ordered the biscuits late evening. When I got the confirmation email I realised that the message on the central biscuit was truncated. This was not apparent when I wrote the message in the box provided when ordering. Unfortunately Dave became Da which looked really silly. I phoned and emailed the company straight away. I recieved a reply by email at just gone 09.00 the next day to say that the mistake could not be rectified as the biscuits were packaged ready to be sent. I had to text the person the biscuits were going to and apologise for the mistake which ruined the surprise. The biscuits are expensive and I found the service poor.”

Posted 4 years ago

Hi, Sue Thank you so much for your feedback. We are also sorry to hear you were dissapointed with the service. We really do apologise about any inconvenience this may have caused you and i can see member of our Biscuit Happiness Team have been in contact with you. Kindest Regards, Biscuiteers x

Posted 4 years ago

“The biscuit arrived broken and therefore didn’t have the wow impact it was meant to have as a present”

Posted 4 years ago

Hi, Thank you so much for taking the time to leave a review. We are so sorry your item arrived broken. I can see one of my colleagues has been in touch to help resolve this. Thank you and Kindest Regards, Biscuiteers x

Posted 4 years ago

“I wasn't going to leave a negative review but as I have been repeatedly contacted by Biscuiteers to leave a review, this is my comment. The item arrived late - well after the celebratory date that it was intended for which was hugely disappointing.”

Posted 4 years ago

Hello, Thank you so much for taking the time to leave a review. We are so sorry your item did not arrive on the day you selected at checkout. We do say with our Royal Mail tracked service that this is not a guaranteed service and there is a chance it can be delivered the next working day after the date you select at checkout. We do try to make this clear on our website and on customers order confirmations, so I do apologise if you didn't see this. I can see your order arrived on the Monday and I hope the recipient loved them. Thank you and Kindest Regards, Biscuiteers x

Posted 4 years ago

“The art work and packaging was excellent . The quality of the biscuit we thought very disappointing ,almost stale in truth .I think the icing softens the biscuit hence my "POOR" rating .But I wish you continued success .I wont be using your product again sadly . Kind Regards Anna -Michelle”

Posted 4 years ago

Hi Anna-Michelle, Thank you so much for your feedback. I am so sorry that you didn't enjoy the taste of our biscuits, this is very rare to hear and I can see a member of our Biscuit Happiness team has been in contact with you to discuss this further. Thank you and Kindest Regards, Biscuiteers x

Posted 4 years ago

“Usually I cannot fault Biscuiteers, the biscuits are well presented and make perfect gifts. On this occasion, however, I sent a gift to a friend in mid-August 2019. She informed me that it tasted weird & when she checked the best before date, it said Janaury 2019! So disappointed that these biscuits would even be around to send to people, 7 months later! I've received quick customer service support when I complained & another is being delivered, but it has put me off using this company for future gifts.”

Posted 4 years ago

Hello, Thank you so much for your feedback. I am so sorry that there was an issue with your order, this is very rare to hear and a member of our Biscuit Happiness team will be in contact with you to discuss this further. Thank you and Kindest Regards, Biscuiteers x

Posted 4 years ago

“Terrible value for money”

Posted 4 years ago

Hello, Thank you so much for leaving a review and for sharing your feedback, we will definitely pass this on to our product development team. All our biscuits are lovingly baked and hand-iced by artists in London, and we consider them very much a luxury gift. We think that our prices reflect the products' uniqueness and hand-made quality. Many thanks again and kind regards, Biscuiteers x

Posted 4 years ago

“Too expensive for what you get.”

Posted 4 years ago

Hello, Thank you so much for leaving a review and for sharing your feedback, we will definitely pass this on to our product development team. All our biscuits are lovingly baked and hand-iced by artists in London, and we consider them very much a luxury gift. We think that our prices reflect the products' uniqueness and hand-made quality. Many thanks again and kind regards, Biscuiteers x

Posted 4 years ago

Hello, Thank you so much for leaving a review and for sharing your feedback, we will definitely pass this on to our product development team. All our biscuits are lovingly baked and hand-iced by artists in London, and we consider them very much a luxury gift. We think that our prices reflect the products' uniqueness and hand-made quality. Many thanks again and kind regards, Biscuiteers x

Posted 4 years ago

“Icing stuck to packaging. No note included so they didn't know it was off me. Arrived several days earlier than supposed to so not opened on birthday.”

Posted 4 years ago

Hi, We are sorry to hear that the biscuits you ordered did not arrive perfectly. I can see someone from our Biscuit happiness team has been in touch to look into this for you. Kind regards, Biscuiteers x

Posted 4 years ago

“I was very excited about trying your biscuits. I've been a fan from afar for a long time. They arrived promptly and looked amazing. Unfortunately the biscuits were soft and not what I was expecting. Thank you”

Posted 4 years ago

Hello, Thank you so much for your feedback. We are so sorry to hear that your biscuit arrived and they were not perfect, this is really disappointing and can assure you this is very rare that these kind of things happen.I can see a member of our Biscuit Happiness Team has been in contact to discuss this further. Kindest Regards, Biscuiteers x

Posted 4 years ago

“I'm a big fan of Biscuiteers (especially the jolly gingers and thank you boxes) but the Father's Day sock biscuits were disappointing. Pretty, but slightly stale and very sweet - even the children didn't really like them. I really hope this is a one off - at Biscuiteers prices, the actual biscuits need to be a lot better than these.”

Posted 4 years ago

Hello, Thank you so much for taking the time to leave a review. We are so sorry that you have not had the perfect Biscuiteers experience, this is really disappointing and I can see a member of our support team has been contact with you to get this sorted. Thank you and Kindest Regards, Biscuiteers x

Posted 4 years ago

“'Good luck' biscuit arrived broken to my brother despite being advertised as letterbox-friendly. No way to directly review the product on the website so reviews there don't seem representative.”

Posted 4 years ago

Hello, Thank you so much for your feedback. We are so sorry to hear that your biscuit arrived damaged, this is really disappointing and can assure you this is very rare that these kind of things happen. We really do apologise about any inconvenience this may have caused you and a member of our Biscuit Happiness Team will be in contact to discuss this further. Kindest Regards, Biscuiteers x

Posted 4 years ago

“I have rated two stars because it did not arrive on the day I stated. What is the point of it not arriving on the day you want especially if it is a birthday/anniversary.”

Posted 4 years ago

Hello, Thank you so much for leaving your review! The delivery date selected for this order was the 14th of May, and after tracking we can see this was delivered successfully to the delivery address on the 14th May, so that's good to see. I can see someone from our Biscuit Happiness team has been in touch with you, just to check that all was OK with this! Biscuiteers x

Posted 4 years ago

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Biscuiteers is rated 4.6 based on 5,790 reviews