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Biscuiteers Reviews

4.6 Rating 5,790 Reviews

89 %

of reviewers recommend Biscuiteers

Company Reviews

Product Reviews

4.6

Based on 5,790 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0207 820 3115

Location:

18 Stannary Street
London
SE11 4AA

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Biscuiteers 5 star review on 4th June 2022

Jeannine Hendrick

Biscuiteers 5 star review on 4th June 2022

Jeannine Hendrick

Biscuiteers 5 star review on 4th June 2022

Jeannine Hendrick

Biscuiteers 5 star review on 4th June 2022

Jeannine Hendrick

Biscuiteers 5 star review on 4th June 2022

Jeannine Hendrick

Biscuiteers 5 star review on 4th June 2022

Jeannine Hendrick

Biscuiteers 5 star review on 2nd June 2022

281

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had received some at Christmas and loved them so ordered some for my son who had a baby I was a bit underwhelmed by the colours & size but also ordered a small Valentines chocolate I love you, but without the love - I You with two hearts for £25.00 . Sorry really disappointing Sarah”

Posted 3 years ago

“Biscuits were rock hard. Struggled to eat them. In fact, they were not finished. Such a shame as the presentation is beautiful, but the taste really let's the experience down. And when you order biscuits you want them to taste well more than anything else.”

Posted 3 years ago

“Ok. The biscuits I sent friends I chose to send on the 30th December but you didn’t send until the 31st which was disappointing. I also sent my mum a biscuit on the 31st and it was cracked/ broken when she received it which I guess can’t be helped because of nature of it being posted.”

Posted 3 years ago

“Still hasn't arrived very disappointing”

Posted 3 years ago

“Ordered well in advance for delivery 21st December but the biscuits weren't even sent until 22nd - very disappointing. This cannot be blamed on Covid.”

Posted 3 years ago

Hi Roger, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 3 years ago

“Sadly my experience hasn't been a good one. Having ordered a lovely tin of biscuits 3 weeks in advance, for a specific date to give as a luxurious gift. They were made and dispatched after the date requested for delivery and then took 5 days to get here. This was all too late for the gift to be given, so I ended up with an expensive gift to myself! In correspondence it was blamed on COVID extra lockdowns which whilst I understand, I found very frustrating as this all happened after they should have been delivered!! I requested a refund as they hadn't fulfilled the order and I no longer needed them, this I was told was impossible but I was offered a good will voucher on next purchase. The tin is beautiful and biscuits beautifully decorated, it's a real shame they can't deliver what they offer upon ordering.”

Posted 3 years ago

Hi Louise, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 3 years ago

“A miniature version of how the biscuits appeared in the picture. Extremely overpriced but cute.”

Posted 3 years ago

Hi Lisa, Thank you so much for leaving a review and for sharing your feedback, we will definitely pass this on to our product development team. All our biscuits are lovingly baked and hand-iced by artists in London, and we consider them very much a luxury gift. We think that our prices reflect the products' uniqueness and hand-made quality. Many thanks and kind regards, Biscuiteers x

Posted 3 years ago

“I have ordered from Biscuiteers in the past but will not use again after a disappointing experience with a Christmas order. The products are beautiful but are sadly let down by inefficient management of orders and poor communications. I ordered weeks in advance, but four days after the delivery date I booked, the order has still not arrived - and yet on the morning of 22nd December the website is still advertising next-day delivery. It appears that last-minute orders are prioritised over those placed in advance. Customer services staff are polite but send standard template messages blaming the Royal Mail, but it appears that my order has not yet been dispatched, four days after it should have been delivered. The company needs to be proactive about informing customers of delays. Very disappointing.”

Posted 3 years ago

Hi, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 3 years ago

“Poor customer service! Placed an order of over £250, the biscuits came very different in size. There was no effort or will to rectify or offer a replacement. Not worth the money.”

Posted 3 years ago

Hi Genc, Thank you so much for leaving a review and for sharing your feedback, we will definitely pass this on to our product development team. All our biscuits are lovingly baked and hand-iced by artists in London, and we consider them very much a luxury gift. We think that our prices reflect the products' uniqueness and hand-made quality. Many thanks and kind regards, Biscuiteers x

Posted 3 years ago

“Biscuits were lovely but arrived 2 days late.”

Posted 3 years ago

Hi Louise, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 3 years ago

“Disappointed. Lovely tin, but overall wasn't what I expected for the cost.”

Posted 3 years ago

“Great website, ordering was simple, communication good, my biscuit arrived on time (I ordered a gingerbread man to sample and more biscuits as gifts to friends overseas) . Presentation was beautiful, so nice I’m loathed to throw the box away. So what went wrong for me. I am sorry to say The Biscuit. Tasteless, not good at all. Perfect for people on a diet.”

Posted 3 years ago

Hi Nadia, Thank you so much for your feedback. I am so sorry to hear that the biscuit didn't taste as it should. This is so disappointing to hear! A member of our customer services team will be in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 3 years ago

“Had problems ordering two single biscuits and left an email. Richard replied on the Monday but I had managed to place two separate orders by then. However I rang to find out why postage for one order was more than the other for identical biscuits. Had to leave a message but nobody got back to me so I emailed again but no reply to that either. Not impressed with the service. First recipient said biscuit looked lovely but hadn't tasted it yet.”

Posted 3 years ago

Hi, Thank you so much for leaving a review and for sharing your feedback, we will definitely pass this on to our product development team. All our biscuits are lovingly baked and hand-iced by artists in London, and we consider them very much a luxury gift. We think that our prices reflect the products' uniqueness and hand-made quality. Many thanks and kind regards, Biscuiteers x

Posted 3 years ago

“Products were gorgeous and delicious according to the friend i gifted them to. I only put two stars because the shopping experience was not. I placed a first order then it looked like it had not gone through, with no confirmation email received. So i placed it again. Guess what? The first order had gone through so i paid twice. My friend received both orders but I had not planned to spend so much on biscuit. So be careful if you order online.”

Posted 3 years ago

Hi Caroline, Thank you so much for your feedback. I am so sorry to hear that the online experience wasn't as smooth as it should be. This is so disappointing to hear! We will feed this back to our ecommerce team. Thank you and Kindest Regards, Biscuiteers x

Posted 3 years ago

“Love biscuiteers. This time no biscuit arrived and customer services dismissive”

Posted 3 years ago

Hi, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. I can see a member of our customer services team has been in touch with you regarding this. Thank you and Kindest Regards, Biscuiteers x

Posted 3 years ago

“Hi - the biscuit I am told was lovely but I was disappointed with the delivery as it did not reach its recipient until 5 days after I had ordered it. Wasn’t happy as the moment had passed by the time the recipient got it.”

Posted 3 years ago

Hi Kulvir, Thank you so much for taking the time to leave a review. We are so sorry for the issues you have had with the delayed delivery of your order. Unfortunately Royal Mail have been experiencing severe delays but we hope it was enjoyed upon receipt. Thank you and Kindest Regards, Biscuiteers x

Posted 3 years ago

“It arrived late and when it’s for a birthday it’s highly disappointing. My friend said it was lovely though”

Posted 3 years ago

HI Charlotte, I'm so sorry for the delay in delivery fin delivery. Unfortunately Royal Mail are experiencing a high amount of parcels that they are having to deliver and pass through the system and are working with reduced staffing, which is causing a few delays. This can be longer during peak periods such as Lockdowns or Christmas. Again I'm very sorry for the delay. Warm Regards , Biscuiteers x

Posted 3 years ago

“I ordered a biscuit on 10th November to be delivered on 14th November. It arrived on 19th November. It was meant to be a birthday ‘Thinking of you’ card for my cousin who had lost her husband a few days before her birthday. The ‘biscuit card’ arrived the day before her husbands funeral. The sentiment of the gesture was completely lost. Taking 10 days to get there. Not great when you want something unusual as a nice surprise for someone on a certain day.”

Posted 3 years ago

“The biscuit is nice and cute, arrived on time in a little box... but extremely small for the price! Or you make a bigger biscuit or reduce the price. In that case 5 stars!”

Posted 3 years ago

Hi, Thank you so much for leaving a review and for sharing your feedback, we will definitely pass this on to our product development team. All our biscuits are lovingly baked and hand-iced by artists in London, and we consider them very much a luxury gift. We think that our prices reflect the products' uniqueness and hand-made quality. Many thanks and kind regards, Biscuiteers x

Posted 3 years ago

“I was really excited to send Biscuiteers to friends for their birthdays having received a beautiful brochure. I ordered two lots of biscuits which by all accounts, looked beautiful and both friends were happy to receive them. Unfortunately, they both agreed that the biscuits tasted awful. When you company is based on biscuits, surely you get the basics right of ensuring the biscuits actually taste nice? It appears that all of the thought goes into the design and packaging, with not as much thought going into taste. Unless the recipe improves, I would not recommend ordering from this company as they are expensive and inedible which is a real shame.”

Posted 3 years ago

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Biscuiteers is rated 4.6 based on 5,790 reviews