Biscuiteers Reviews

Name: Biscuiteers
Address: 18 Stannary Street, London
Rating: 4.61

4.6 Rating 5,797 Reviews

89 %

of reviewers recommend Biscuiteers

4.6

Based on 5,797 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0207 820 3115

Location:

18 Stannary Street
London
SE11 4AA

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Biscuiteers 1 star review on 7th May 2024

Anonymous

Biscuiteers 5 star review on 4th June 2022

Jeannine Hendrick

282

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As always a beautiful selection of fabulous biscuits, such a wonderful gift! Now I just have to persuade someone to buy some for me...”

Helpful Report

Posted 5 years ago

“Arthur my Bullmastiff will be very pleased with his biscuits-Thank you on his behalf-his hand writing is quite poor...”

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Posted 5 years ago

“Delivery wasn’t made on the day it was required due to the incompetence of Royal Mail. I was also duped into purchasing a gift bag which was not used, ie the biscuits were not delivered in the bag.”

Helpful Report

Posted 5 years ago

Hi Alexia, Thank you so much for leaving a review. I am really sorry to hear about the issues you have had with your order. With our Royal Mail next day delivery service it is not guaranteed that the delivery will arrive on the day you have selected at checkout. We do try to make this clear on our website by stating: '*Please note this is not a guaranteed delivery date. 95% of deliveries will be made on your chosen date (Mon-Sat excluding Bank Holidays), the remaining 5% will be delivered the following day.' This is then further reiterated in customers order confirmation emails. It seems as though your order fell into that 5%. Thank you and Kindest Regards, Biscuiteers x

Posted 5 years ago

“Easy to order but haven't arrived yet, Christmas gift sent to Australia”

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Posted 5 years ago

“The biscuits look absolutely beautiful so perfect, but the actually biscuit is very ordinary and tasteless”

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Posted 5 years ago

Hello, Thank you so much for leaving a review and for sharing your feedback, we will definitely pass this on to our product development team. All our biscuits are lovingly baked and hand-iced by artists in London, and we consider them very much a luxury gift. We think that our prices reflect the products' uniqueness and hand-made quality. Many thanks again and kind regards, Biscuiteers x

Posted 5 years ago

“Lovely ginger Fleur and adding a mini Prosecco made the birthday biscuit more special.”

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Posted 5 years ago

“The biscuits are super but the last order I placed didn’t arrive for ages. Issue was I was sending to a busy working professional Although advertised as “letterbox delivery” it was sent requiring a signature... and they work long hours and so it ended up as a hassle to have collect from sorting office days later... the letterbox size didn’t use to need a signature. Shame this is the case now as ruins the ease for many people.”

Helpful Report

Posted 5 years ago

Hello, Thank you so much for leaving a review and for sharing your feedback, we will definitely pass this on to our product development team. I'm really sorry for the issues you have had with Royal Mail, our letterbox biscuits don't need a signature, it's only when multiple letterbox biscuits are added that a signature is needed. Many thanks again and kind regards, Biscuiteers x

Posted 5 years ago

“Arrived at time promised, beautifully packed and presented, very well received by my two grandsons who brought one for me, tasted good, they were delighted and so was I. Would definitely reccommend, thank you.”

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Posted 5 years ago

“Six star service and quality. I made a bulk order and made a mistake with messages for recipients. I phoned customer service which was busy at the time so I left a message. I was phoned back by the team when promised and nothing was a problem in changing details on my order. Delivery was well documented and I had step by step notification as to where my order was and when it was delivered. All my recipients were delighted with their gifts. I will always recommend Biscuiteers as an unusual gift idea. Thank you to everyone at Biscuiteers. I love your products and giving them as gifts to friends.”

Helpful Report

Posted 5 years ago

“The packaging is wonderful and the individual iced biscuits are decorated beautifully, making this a visual treat - unfortunately I found the texture too soft as I prefer a crisper biscuit with more snap. The allspice flavour could have been bolder too with more cinnamon and ginger especially as these were Christmas themed.”

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Posted 5 years ago

“Delighted to have found Buiscuiteers and fun gifts”

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Posted 5 years ago

“I love the biscuits, which appear to have improved in the last couple of years, the decorations are incredible but the price still means they’re an occasional gift or treat, certainly not a regular purchase for me”

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Posted 5 years ago

“Brought it for my sons Christmas Eve box and I know he’s going to love it, loved the box it came in and easy to order, hopefully I’ll get a taste of it aswell 🎄🎄”

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Posted 5 years ago

“Since they are Christmas presents I can't comment on their quality, but they are prettily wrapped and arrived on time. For the price, they had better taste very good indeed! AW.”

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Posted 5 years ago

“fast delivery, nice packaging and.....“lovely biscuits“......thank you and kisses”

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Posted 5 years ago

“I ordered 2 jolly gingers and the fruit biscuit box. One of the jolly ginger with the bunch of flowers had nearly any flowers on - not like the picture on the webpage. The rest was fine and well presented.”

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Posted 5 years ago

“Excellent biscuits delivered exactly on time :)”

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Posted 5 years ago

“Bought these as a Christmas present for a friend, can only say so far that the parcel was delivered as told & looked beautifully presented. Cannot report on the actual biscuits as the gift will not be opened before Christmas Day.”

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Posted 5 years ago

“Disappointing delivery Over a week after the event Even though date wAs confirmed”

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Posted 5 years ago

Hello, Thank you so much for taking the time to leave a review. We are so sorry your item did not arrive on the day you selected at checkout. We do say with our Royal Mail tracked service that this is not a guaranteed service and there is a chance it can be delivered the next working day after the date you select at checkout. I can see one of our Biscuit Happiness Team has been in touch to get this sorted for you and I hope the recipient loves them. Thank you and Kindest Regards, Biscuiteers x

Posted 5 years ago

“They are delicious and beautifully packaged! I love the spicy flavor and the icing is not so sweet. They are perfect with the tea I also ordered! Thanks for the quick delivery!”

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Posted 5 years ago

Biscuiteers is rated 4.6 based on 5,797 reviews