Biscuiteers Reviews

Name: Biscuiteers
Address: 18 Stannary Street, London
Rating: 4.61

4.6 Rating 5,791 Reviews

89 %

of reviewers recommend Biscuiteers

4.6

Based on 5,791 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0207 820 3115

Location:

18 Stannary Street
London
SE11 4AA

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Biscuiteers 5 star review on 13th September 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid £6.95 for nominated day delivery which failed to arrive on my chosen day.”

Helpful Report

Posted 8 years ago

Hi Laura, Thank you for your review. One of our customer service representatives will be in touch with you regarding your order. The Biscuiteers.

Posted 8 years ago

“Lovely packaging and very pretty biscuit, but oh so small! Really not worth the price I'm sorry to say.”

Helpful Report

Posted 8 years ago

Hi Deborah. Thank you for your review, we sorry to hear you feel this way. All of our biscuits are handmade and hand iced one biscuit at a time by professional icers at our kitchens in London. We will certainly pass your feedback on to our product development team. The Biscuiteers

Posted 8 years ago

“I ordered what was described as a 'card' and so was expecting a biscuit attached to some cardboard for me to write a message inside. Instead I received a tiny biscuit in a box. Also, as the biscuit in the promotional photo had a message on it, I assumed that the personalise box was for name only, not to write an entire message myself. Therefore, the biscuit I received only had a name iced on it, rather than a nice message. This is obviously my fault for misunderstanding, but I do think the website could have been a lot clearer about what message is included and what the 'card' aspect actually entails. Paying £11 for a tiny biscuit in a box with a name on was rather disappointing and not a great gift. The packaging however, was really well done and so the biscuit arrived fully intact. I am glad that I opened the packaging myself before handing the gift over though, as I would have been embarrassed to give the biscuit to someone without being fully aware of what I'd paid for!”

Helpful Report

Posted 8 years ago

Hi Charlotte, Thank you for your review. We really appreciate your feedback, our customer service executive will be in touch with you directly to discuss your order further. The Biscuiteers

Posted 8 years ago

“Unable to review this order. Have not heard anything from recipient to confirm order has even been received.”

Helpful Report

Posted 8 years ago

Hi Jennifer. Thank you for your review. One of our customer service executives will be in touch via email with further information on the delivery of your order. The Biscuiteers

Posted 8 years ago

“Didn't make the delivery date proposed.”

Helpful Report

Posted 8 years ago

Hi James, Thank you for your review. We are sorry to hear that you feel disappointed by the delivery service provided. We have been in touch with Royal Mail and can confirm that the order was delivered on the specified date. We will be in touch via email to discuss the matter. The Biscuiteers

Posted 8 years ago

“I specifically asked if they would be appropriate for children because of the spice added in the ingredients that I read about and was told that they were !!!! They were not !???? I bought them especially to put into my 5 year old girls advent Calendar, I chose the advent calendar collection which was £45 so not a cheap option !! very disappointed and will not be using this company again.”

Helpful Report

Posted 8 years ago

Hi Tara, Thank you for your comment. We have spent a long time perfecting our recipes and have done lots of taste tests so it is always disappointing to hear something like this. We will certainly pass your comments along to our production team. The Biscuiteers

Posted 8 years ago

“The biscuit was great however dispatched two weeks earlier than requested and when I wrote to ask them not to do this I got no reply! My mum had her gift for her birthday two weeks early which meant I once again was in the position of her having nothing on her birthday. Not great!”

Helpful Report

Posted 8 years ago

Hi Rachel, Thank you for your comment. We are really sorry to hear that your order arrived earlier than anticipated and you did not receive a response. Our customer services team strive to respond to every email they receive within 24 hours, so it is very unusual for you to not have received a response. We can confirm that the selected delivery date for your order was the 2nd December. Please do let us know if this is different to the delivery date on your confirmation email and we will certainly investigate further. We are very sorry for the inconvenience this may have caused. The Biscuiteers

Posted 8 years ago

“I have used Biscuiteers before and know that the product is of high quality. However on this occasion, for some reason my order was not sent on the correct day, and the gift arrived late. The postage has been refunded, but unfortunately I have lost faith in the company.”

Helpful Report

Posted 8 years ago

Hi Jill, Thank you for leaving your feedback. We are very sorry that your biscuits arrived late, and you were left disappointed. I hope the recipient enjoyed their biscuits. The Biscuiteers.

Posted 8 years ago

“In the past we have been really impressed with biscuiteers and would have given them 5 stars. But this time round I had a lot of trouble paying and ended up being charged 3 times. Biscuiteers answered my emails and refunded my payments. But I then found out that one of my orders was wrong. Instead of a 'Star card' being sent, a 'Little Miss Hug' card arrived at my friends. When biscuiteers were told they did apologise and offer to resend the right order. However considering all of the hassle I've had with this order I would have thought some compensation would have been offered for my trouble.”

Helpful Report

Posted 8 years ago

Biscuiteers is rated 4.6 based on 5,791 reviews