Biscuiteers Reviews

Name: Biscuiteers
Address: 18 Stannary Street, London
Rating: 4.61

4.6 Rating 5,797 Reviews

89 %

of reviewers recommend Biscuiteers

4.6

Based on 5,797 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0207 820 3115

Location:

18 Stannary Street
London
SE11 4AA

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Biscuiteers 1 star review on 7th May 2024

Anonymous

Biscuiteers 5 star review on 4th June 2022

Jeannine Hendrick

282

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good a1.”

Helpful Report

Posted 6 years ago

“Lovely product but appalling service... One order was sent with the wrong message and the order I placed for oversea (at huge expense) was never even dispatched. I chased it up.. (the only way to receive any sort of response was by leaving a public message on social media)... to find that 3days after it was supposed to be delivered it was still being processed. Order had to be cancelled... What is the point of nativity biscuits arriving in January. Looking at comments on instagram, it is clear that I was not the only person with these problems. Terrible terrible service. I will never use them again.”

Helpful Report

Posted 6 years ago

Hello Kathryn, Thank you so much for taking the time to leave a review. I am so sorry that you experienced these issues whilst shopping with us, this is really disappointing and not the service we aim to provide. A member of our customer service team will be looking into this now to understand what has gone wrong and we will be in contact with you shortly. Thank you and Kindest Regards, Biscuiteers x

Posted 6 years ago

“I ordered two sets of the christmas biscuit tins at cost of £85. They arrived promptly and are well presented and beautiful designs. However I am very unhappy with the condition and taste of the biscuits. The consensus of the people sharing the biscuits is that they are stale. A shame as the idea and concept is very good but when paying premium price at over £3.30 per biscuit I would expect much better quality of taste. The response from customer service team was slow, and they did not return my calls, but did write to me today that the biscuits cannot be stale and i have experienced the normal expected taste. I offered to return the biscuits but the team do not appear to be interested. A shame as this would have been a good gift option throughout the year instead of flowers or hampers or chocolate. But not for me with the biscuit that is stale and cost more than flowers or hampers.”

Helpful Report

Posted 6 years ago

Hello Francis, Thank you so much for taking the time to leave a review. We are so sorry that you were not happy with the taste of our biscuits, this is really disappointing. We have been particularly busy with the run up to Christmas so it is just taking a little longer than normal getting back to customers, we can see your email so we will look into this now and reply shortly. Thank you and Kindest Regards, Biscuiteers x

Posted 6 years ago

“Such a lovely gift to send to a friend for a any occasion. My friend had an Op and having this arrive the day after as a get well gift was perfect. The delivery and communication is great and the biscuits are very lovely. My only reason for giving 4 stars instead of 5 is the price, as they are quite a treat.”

Helpful Report

Posted 6 years ago

“As only half of my order has been delivered, and I have no idea when the rest of it will arrive, I don’t feel disposed to be very polite or appreciative.”

Helpful Report

Posted 6 years ago

Hello Kate, Thank you so much for taking the time to leave a review. We really do apologise that you have not successfully received your whole order as of yet. I can see a member of our customer service team is in contact with you to resolve this as soon as possible. Thank you and Kindest Regards, Biscuiteers x

Posted 6 years ago

“Your products are lovely but to be honest, the website is pretty buggy. Applying voucher codes and pulling addresses from the address book doesn't work first time and I found I had to repeat processes multiple times before being about to check out. I almost didn't purchase at all as a result.”

Helpful Report

Posted 6 years ago

Hello Jen, Thank you so much for taking the time to leave a review. I'm so sorry you experienced these issues on our website when placing an order. This isn't something we have heard of before but we will definitely be flagging this with our web team. Thank you and Kindest Regards, Biscuiteers x

Posted 6 years ago

“I have sent several of these amazing biscuits to friends and family and they all say they are gorgeous. I haven't tasted one yet!! My latest purchase is the nativity box of biscuits to share with the grandkids at Christmas so I plan to get a taste then! I love the concept and the designs. I do think they are a bit pricy but once in a while and for the pleasure they give, I guess it's worth it.”

Helpful Report

Posted 6 years ago

“The biscuits look nice but the tin is a bit cheap looking with a sticker on a. Heap looking tin.”

Helpful Report

Posted 6 years ago

Hello Sue, Thank you so much for taking the time to leave a review. I'm so sorry you were not happy with our tin, we do take great care in designing each individual sticker for each different biscuit collection and our dispatch team then apply this to all of our metal tins by hand, ensuring each one is sent out looking it's best so I am really shocked to hear this is not the case with your tin. A member of our customer service team will be in contact with you to discuss this further. Thank you and Kindest Regards, Biscuiteers x

Posted 6 years ago

“Beautiful gift”

Helpful Report

Posted 6 years ago

“Great, visually appealing products. Would be improved if there were the option to NOT include promotional catalogue with order: elderly relative loved the biscuits but just didn’t need to be able to work out the cost.”

Helpful Report

Posted 6 years ago

“The biscuits were lovely. However the piping did seem a little rushed and I wasn’t a fan of the taste of the chocolate biscuits compared to original. My niece extremely enjoyed them as she nearly half the box!”

Helpful Report

Posted 6 years ago

Hello, Thank you so much for taking the time to leave a review. I'm so sorry that the piping wasn't up to our usual standard, this is very shocking to hear and I do apologise about this. Our chocolate biscuit is made from 100% coco so it does have quite a strong chocolate taste but we do have our Vanilla, Ginger and All Spice flavoured biscuits for anyone that doesn't enjoy this strong Chocolate flavour. Thank you and Kindest Regards, Biscuiteers x

Posted 6 years ago

“Daughter said they were delicious.”

Helpful Report

Posted 6 years ago

“Fantastic biscuits that’s look beautiful. Wonderful Xmas presents sent to children and adults one of whom lives in France. Quality product.”

Helpful Report

Posted 6 years ago

“It all looks wonderful and presentation is 100%. Have them unopened in my fridge at the moment as they are for my two granddaughters who are coming on Tuesday from japan.”

Helpful Report

Posted 6 years ago

“Considering the price and the promise that the biscuits would fit through a letterbox, I was very disappointed to find we had to rearrange delivery because my friend received a 'sorry you were out' card. It makes it a very expensive set of 4 biscuits.”

Helpful Report

Posted 6 years ago

Hello Sofie, Thank you so much for taking the time to leave a review. We are so sorry to hear that your letterbox item was not successfully delivered, this is really unusual and we will be flagging this with our Royal Mail account manager and a member of our customer service team will be in contact with you to discuss this further. Thank you and Kindest Regards, Biscuiteers x

Posted 6 years ago

“I bought a gift for my sister who had been ill and thought this would have been a good idea. I had been told it would be delivered on a certain date and to have someone in to sign for it, but of course it didn’t arrive and no contact to say when it would be delivered. My sisters surprise present turned a bit sour when she had stayed in all day For it not to turn up. It eventually turned up late. I know biscuiteers are not responsible for Royal Mail but I had paid nearly £5 for the delivery. Don’t tell people something is going to arrive on a certain day if you cannot back it up. Speaking to Biscuteers said I “happened “ to be the 5% that doesn’t get there on time. Hum I wonder if this is just a get out clause. They did say I could have a gift voucher to use on my next purchase. So far this hasn’t arrived or credited to me now three weeks on. No matter as I will not use this company again or recommend it to any one.”

Helpful Report

Posted 6 years ago

Hello, Thank you so much for taking the time to leave a review. I do apologise that your order was not delivered on the day you selected at checkout and for the inconvenience this has caused you and your sister. With our Royal Mail next day delivery service it is not guaranteed that the delivery will arrive on the day you have selected at checkout. We do try to make this clear on our website by stating: '*Please note this is not a guaranteed delivery date. 95% of deliveries will be made on your chosen date (Mon-Sat excluding Bank Holidays), the remaining 5% will be delivered the following day.' This is then further reiterated in customers order confirmation emails. Therefore, it can sometimes take 48 hours for delivery to be completed with this service and I'm afraid it seems your order has fallen into this 5%. Regarding your credit note, I can see that this has been added to your account and is waiting for you at checkout when you next wish to place an order with us. Thank you and Kindest Regards, Biscuiteers x

Posted 6 years ago

“Our client was absolutely delighted with her box of The Nutcracker biscuits. She couldn't praise them highly enough and I feel we have built up our relationship in a very positive way. Thank you Biscuiteers!”

Helpful Report

Posted 6 years ago

“Carefully made, well packed and delivered promptly. These were presents for clients and they all seem pleased. The biscuits taste nice too!!”

Helpful Report

Posted 6 years ago

“Smashing! Bought several tins as pressies. Greeted with admiration / squeals of glee by everyone who received them and by us as the givers!”

Helpful Report

Posted 6 years ago

“Package of Advent biscuits and snow globe biscuits were supposed to be delivered on 30/11. Here it is 14/12 and the biscuits have not arrived. Very very disappointed. 😔”

Helpful Report

Posted 6 years ago

Hello, Thank you so much for taking the time to leave a review. We are so sorry about the delay of your biscuits. Unfortunately with international deliveries we aren't able to guarantee an exact delivery date due the delays that may happen in Customs. I believe a member of our customer service team has been looking into this with our Premium Courier service to find out exactly what is causing this delay at Customs and to see if there is anyway we can help. Hopefully your biscuits will be with you very shortly. Thank you and Kindest Regards, Biscuiteers x

Posted 6 years ago

Biscuiteers is rated 4.6 based on 5,797 reviews