Virgin Media Reviews

Name: Virgin Media
Rating: 1.16

1.2 Rating 2,372 Reviews

3 %

of reviewers recommend Virgin Media

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Metrics

1.2

Based on 2,372 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Virgin Media 1 star review on 27th July 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 28th June 2025

Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

Virgin Media 1 star review on 27th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 12th May 2025

Kelsey

Virgin Media 1 star review on 8th May 2025

FrancisOlivia 771 At Gmail. Com

Virgin Media 5 star review on 29th April 2025

Jane

102

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID. AVOID. This company will make you ill as they will not allow you to cancel and will not allow you to complain. Rang to cancel my contract 09/02/21 as moved house. They cancelled and put me on hold as they said they needed to check if I was entitled to a refund. Left waiting for over 30 minutes. I hung up and complained on line 09/02/21. I got no response so I complained through resolver, they came back with a message that they don't except complaints with resolver. I cancelled my direct debit as I had cancelled my contract to be sent a text message saying from Virgin I had cancelled my DD by mistake. I texted back that I cancelled the contract 09/02/21 only to be rung 29/03/21 by a robot to say I owe money. I sent in another complaint 29/03/21 for this to be closed immediately by Virgin as soon as I sent it. So I have had to complain again to them one for not cancelling my broadband when asked to and not responding to my initial complaint and another for closing a complaint before even acknowledging it. I have asked for a deadlock letter so I can forward my complaint to the ombudsman immediately rather than waiting another week for the 8 week period.”

Helpful Report

Posted 4 years ago

“BEWARE OF VIRGIN CRIMINAL TERMS AND CONDITIONS Virgin are insecure and a criminal company. I moved house to a new property which Virgin was unable to provide my services. My expectations was that the contract will be cancelled by Virgin at no cost to me just as EE did for me when they couldn't provide my Fibre service 2 years ago. Sadly, Virgin are a criminal company not taking any liability. They charged me for the rest of the contract saying it was stated in the terms and conditions that I must be pay even they are unable to provide me the service. SHAME ON A CRIMINAL COMPANY VIRGIN MEDIA!”

Helpful Report

Posted 4 years ago

“This morning I had a problem with my TVs service I contacted your help line spoke to a lady who was extremely helpful was on the phone for about an hour until the problem was sorted. I don't have her name but she is a credit to your helpline.”

Helpful Report

Posted 4 years ago

“Appalling company to deal with! Avoid at all cost! They don't even deserve one star!!!”

Helpful Report

Posted 4 years ago

“Worst worst worst service ever . They disconnected my mother who has dementia by mistake , it took 11 days and hours upon hours of my time and speaking to many many people ,some who blatently lied to me some who didn't do what they said they would do. With the exception of Jordan everyone was incompetent. They totally disregarded my mom's vunerability ,I do not know how people like my mother cope without the likes of myself to persevere. To top it all they have charged her to reconnect what they disconnected and I have spent another hour trying to sort it. I wrote a letter of complaint but have been ignored. If it wasn't for my mother's condition I would switch tomorrow but she can't cope with change . Avoid at all costs ,worst customer service EVER.”

Helpful Report

Posted 4 years ago

“Hi there!If I could I would give them a zero. I'm really disappointed with Virgin Media, my friend is with them since 1998 and she paid 139£ for the biggest bundle. Her contract has finished and what they offered for her as a loyal customer was 131£ as renewable contract. Are they serious? Ripping of a pensioner? Can't downgrade? Can't give to their loyal customer a cheaper price, but for new customers they give 79.94£ discount? What kinda company business is this? This is utterly disgusting! The greediness leads to losses if they go the way they going! My friend will be with Sky and she will pay 45£/month, with far better services. S you can see there's a difference between 139£ and 45£. In these times every little helps as they say! They lost a loyal customer who won't go back to them anymore. Be careful with them!”

Helpful Report

Posted 4 years ago

“Tried for nearly 2hours to get through to anyone a 93year old relative who had her cable cut by workman and is without TV or telephone. Very disappointed this is the way vulnerable elderly are treated. Goodness knows how she would have navigated through the nonsense if we were not here to help. We are computer literate but there is no easy contact for help. Why can't you have a designated telephone or website for engineering problems, and if you bother to go on your chat room you will find we are not alone with the same issues.”

Helpful Report

Posted 4 years ago

“I'll never recommend Virgin Media . 1. It is very difficult to get hold of them. 2. My contract agreement was for £32 a month. after few months I discovered that it went up few ponds and again till it reached £74 a month. 3. When I decided to cancel and leave to another provider in January 2021, they contacted me to offer me a new contract, £35 a month and promise not to change the price for 18 months. When I logged in to "My Virgin Media" account few days ago, I found that the package has changed! They will charge £48.17. I never agreed or asked to change it. I've been trying to call customer services all day with no luck. email and chat suggests to call. Very frustrating .”

Helpful Report

Posted 4 years ago

“I joined Virgin in November. Since then I have been lied to, overcharged, had promised calls back but never received. I requested under GDPR subject access request( SAR) transcripts of my telephone calls. First request acknowledged and committed to send. Still not received and the 30 day time frame has now lapsed so Virgin breaking the law. Second request refused. I have NEVER received such bad levels of service from any provider I have ever dealt with. I would definitely not recommended lying to a customer seems to be a cultural thing with Virgin. Who apparently are also above the law.”

Helpful Report

Posted 4 years ago

“My mum was with Virgin for 20 years, rinsed her of as much money as they could. Customer service is terrible with no one genuinely wanting to help. TV would never would work, wifi never worked. Hands down the worst company my mum has ever had to deal with. They don’t care if something goes wrong and just want to rinse you for as much money as they can before you leave, I guess it’s like a modern day scam.”

Helpful Report

Posted 4 years ago

“Absolutely lowest standard of customer service. Long hold times to either be transferred of cut off. Most of the staff are dishonest. They have breached my GDPR rights. They now claim I owe money but haven't told me what for and passed on my details to debt collectors without informing me. I could write a book about my hellish customer experience”

Helpful Report

Posted 4 years ago

“Poor customer service. Very confusing to cancel the contract I got a contract for 18months because the price was really good. But in the end, it seems to be more expensive. When I initially started the contract, I asked what would it happen if I cancel before the end on the 18months. They said I could move my services to the new flat or cancel paying a disconnection fee of maximum 50% of the current monies left. Well, now that it is happening is another story. I have 6 months left. They cannot supply internet where I go (Brighton, odd). And basically they are saying: one month needs to be paid to have the services on until I leave which is understandable. That is £23.95. But the following 5 months the disconnection fee is £106.38, which is £21.27 per month!! Nearly the same I am paying to have the service! On top of that. It is impossible to speak to an agent on the phone. Every time I want to speak to an agent I need to spend 15-20min chatting to a machine, and then depending o the issue an agent would appear, which replies every several minutes. I never receive clear information, so confusing. I have spent literally 1 hour chatting to cancel my services. And I still need to send the router to them to avoid a fine. Summary. Never getting Virgin Media again.”

Helpful Report

Posted 4 years ago

“AVOID VIRGIN LIKE COVID ! AVOID VIRGIN LIKE COVID !! The broadband service is atrocious, every month the service is cut off & have to phone them which takes nearly an hour to have service reinstated that then takes approximately 3 hours!! This has happened 3 months in a row !! The most atrocious corporate bunch of cowboys. Will never renew with them when contract ends, they don’t deserve to be in business !!”

Helpful Report

Posted 4 years ago

“My husband is literally trying to get thru as i type, he was put on hold, and the customer rep said she was transferring him to the rite dept, then another rep phoned him whilst on hold which he answered, and basically virgin have terrible customer relations, clearly have very little training, dont know much about anything that is trying to solve the problem, i.e phone has dial tone and can make calls and can make the calls however the routers are not strong enough to make my phone actually ring, so basically dont know when someone is phoning us, the actual phone has been tested and is perfectly fine, we have put into port 2 etc, all the diagnostics have been done, the individuals are not at fault the actual company is, terrible media company”

Helpful Report

Posted 4 years ago

“I made the mistake of purchasing their broadband. £28 a month for: slow download speeds, intermittent connection and the wifi just going down altogether every now and then. I have complained a total of four times so far and have no resolution. In fact, Virgin Media just out right lie stating that they have attempted to call me, but I never have a missed call from them. They also emailed me to say that it was their fault and they were sending an engineer, and one never showed up. Once my year contract is up I will be leaving and never recommending Virgin Media to any friends or family.”

Helpful Report

Posted 4 years ago

“Shocking to increase my bill without informing customers”

Helpful Report

Posted 4 years ago

“Virgin are appalling, the worst company I've dealt with in a long time, their customer service representatives lie through their teeth and refuse to admit when they have made a mistake. Currently waiting for the end of my contract and I'm off to Sky”

Helpful Report

Posted 4 years ago

“Everything.. worst service I’ve ever experienced anywhere.”

Helpful Report

Posted 4 years ago

“Though the speeds are are advised at 100 mbps , I get an average of 10MBPs. Customer services team tells me that the only way I can get any better speed is to go wired to make it marginally better. I was with Sky fibre and I bet I was atleast getting 30Mbps. Worst service delivery and customer service. You are stuck with them till your contract expires. Still wondering why I switched .”

Helpful Report

Posted 4 years ago

“Very poor cannot get an Engineer. Wifi constantly cutting off. When they called me to sell another package, I complained and they hung up on me. Really shoddy.”

Helpful Report

Posted 4 years ago

Virgin Media is rated 1.2 based on 2,372 reviews