Virgin Media Reviews

Name: Virgin Media
Rating: 1.17

1.2 Rating 2,407 Reviews

3 %

of reviewers recommend Virgin Media

Company Reviews

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Metrics

1.2

Based on 2,407 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Virgin Media 1 star review on 10th September 2025

Harley

Virgin Media 1 star review on 27th July 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 28th June 2025

Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

Virgin Media 1 star review on 27th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 12th May 2025

Kelsey

Virgin Media 1 star review on 8th May 2025

FrancisOlivia 771 At Gmail. Com

Virgin Media 5 star review on 29th April 2025

Jane

103

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything is a disaster. If you want to have a peaceful life, DO NOT sign up for anything from Virgin Media. A disgrace of a company.”

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Posted 6 years ago

“VIRGIN MEDIA ARE CRIMINALS.. THE DEVIL IN DISGUISE! Should be ZERO stars... They are the most disgusting, depressing and difficult company to deal with and that I have ever ever come across in my life. They are little more than a 'cartel' acting with impunity who rely on the fact customers (like me and YOU are like addicts who) are forced and given little choice but to use them, and keep using them for their broadband fix! They have monopolised the household Internet industry for years, far too many years. The are extremely adept at marketing and will even offer here today gone tomorrow promo offers and use famous celebrities to sucker people to signing up to what they think is a great n friendly company offering a great service at a great price. And that's a big lie!! Price hikes, no recompense for failed delivery of services, only a complicated, arduous, poorly handled telephone option as a supposedly easy means to contact them... And this with a multimillion/billion £s technology company? Imagine YOU as a customer who might be elderly, disabled, on low income or ill or simply not able to face hours stuck on the phone not even being able to send a simple email to Virgin Media or use any of the available easy to use phone Apps to resolve an issue or cancel your service? Really, imagine that in the 21st century... All the niceness vanishes as soon as they have you tied into a contract (a contract with all the small print hidden in tiny print or some leaflet that is so cleverly worded that not even a lawyer would easily comprehend it). They are corrupt and a law unto themselves, and they make a operational point of putting hurdle after hurdle after hurdle infront of customers who may wish to leave or challenge them on any customer service issue. Hope is 'the customer' will tire and give up or better still, not even try to contact them by the only means possible, which is 'calling' and navigating through poor number directs around the world and even then long waiting times and STILL then having to explain things over and over again to some lesser paid 3rd World outsourced agent with a foreign difficult to understand accent called David or Susan who will THEN after asking many questions to confirm a customers identity will either redirect the call, or promise things that don't materialise or simply lie or suddenly cut the call forcing one to begin the process all over again. All this to frustrate, exhaust, demoralise, waste time and near destroy the customer. We, that means people like YOU too have been forced to become addicts to technology and to those businesses that only care about profit profit profit and so will do anything to retain customers, yes even by clever legal robbery means. I am so so so glad and relieved to have finally been brave enough to say NO. And terminate my contract with this Devil. Never again will I go near Virgin Media or allow anyone, or any glossy company to convince me I cannot live without them and their contracts that give all power and control to them over their customers...”

Helpful Report

Posted 6 years ago

“The worse customer service ever. Called to speak to someone. Always get someone from another country who don't understand you. They never let you speak to a manager and always fob you off. Then when they can't be bothered they just put the phone down on you”

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Posted 6 years ago

“The customer service is bad. One of the guy on the phone doesn't know how to talk. He was like you changed the date for December. When Infact I didn't. Then had an go at me for being angry. You can not change an customers date without permission. Also I was told I'd get an cancellation email by one of the worker and then phoned again and said their is no email that will be sent. Rubbish customer service. I was also promised an early slot but they decide to change the slot without consideration of the customer. I would suggest any one thinking of joing run and don't sign up.”

Helpful Report

Posted 6 years ago

“Absolute disgrace of a company, I have had my bill amount changed around 4 times since having it, expensive company. It’s a struggle to get through to anyone and when you do it’s even more of a struggle to get anything resolved. Would NOT recommend what so ever”

Helpful Report

Posted 6 years ago

“Virgin media, very very poor. Charge a lot and always add price increases. If you are a new customer they offer you the world. However once a customer they royally shaft you. Avoid and go to Sky, they appear to understand what customer service means.”

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Posted 6 years ago

“Just phoned Virgin media to upgrade to include the Bigger TV package only to be told I will have to pay £99 more than a new customer??? Been with them for over 15 years, obviously customer loyalty means very little. All I can say is Hello SKY.”

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Posted 6 years ago

“great service”

Helpful Report

Posted 6 years ago

“Simple questions asked about their current deals, so I know whether it’s worth waiting for their engineer to come out and confirm whether we are able to have fibre broadband in our area. (We had just moved to a new property) My questions were perfectly valid, as they have black Friday deals on at the moment, with cash back options, and so do many other providers. I am shopping around as it is my right as a consumer, and of course I will try to find the best value for money. Rosey via the webchat was incredibly condescending, unprofessional and rude. One of responses was “you need to be patient with us before you take advantage of our deals. Alright?” And then she left the chat without saying anything else. I was not impatient, and I wasn’t at all rude, I was just making an enquiry. But I’ll take my business elsewhere then, shall I. :) So glad I experienced the appalling customer service before I joined! Thanks Rosey, if your colleagues are half as bad at their jobs as you are, you have actually saved me a lot of headache.”

Helpful Report

Posted 6 years ago

“Home phone line out of order promised technician would come out in 24 hours, failed to appear . following call that was chargeable now been told they will be out in 5 days. Been with virgin for 34 years.”

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Posted 6 years ago

“It is appalling I have tried to contact them for over 2 months on the numbers provided.”

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Posted 6 years ago

“Virgin Media is a joke they told my wife and me if we stayed with them they would give us a great deal they said the best package was oomph bundle they was doing it for new customers £99 a month for 12 month contract and they get a new tv as well they told us we could have the same deal but with out the tv as its was only for new customers that's fine with me but when I get told that then get made to pay £110 with out a tv what a joke and I'm loyal and stayed with them just to be ripped off big time I would say to anyone that what's good deals stay away from virgin media sky takes very good care of the customers my dad is Platinum loyal customer with sky the only thing he only gets 80 megabytes and I get 500 with virgin Media my dad pays £70 and I have to pay £110 and then goes to £140 my dads one dose not go up at all only at April when everything goes up”

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Posted 6 years ago

“Absolutely pathetic customer service. They put you on hold for quite a long time. Rather than trying to fix or help to fix the issue, they pass the call from one team to another , keeping you waiting for long time. Sometimes , you wait for more than hour. Take long time to respond. Please have a live chat feature to make it less painful for customers.”

Helpful Report

Posted 6 years ago

“Terrible customer service. Wait for hours on hold only to be passed from department to department, none of which can resolve the issues. Promise after promise to resolve matters, and then they hang up on you before resolving the issue. This could be forgiven if it was a 'one off', but after three separate occasions it is very clearly Virgin Media policy to ignore customer complaints. When it works (down yet again) the Broadband speed appears ok, up until around 3pm after which it is average at best - super fast it is not! Black Friday deals....going back to SKY. Do not use Virgin Media! All talk and no delivery. Rubbish! And customer service is worse than rubbish - it is disgraceful.”

Helpful Report

Posted 6 years ago

“Used to be 5/5 but have gone downhill. If I call with a problem I never get the help I need. In fact I find the customer forum members much more helpful”

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Posted 6 years ago

“Very dishonest company don’t trust them as they say bunch of lie when you join them and after that they just say sorry there’s nothing we can do! Very disappointed ☹️”

Helpful Report

Posted 6 years ago

“Very bad service don’t trust them I am new customer with them but they treated me badly. They will give u bunch of lies at begging and then just say sorry which is unacceptable😡”

Helpful Report

Posted 6 years ago

“Takes ages for them to answer phone calls. Spike up bills and different answers from different people when calls answered. Eventually decided to leave them”

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Posted 6 years ago

“Disappointed. The worst customer service rude and not helpful staff. Disgusting manager don’ know what they doing.”

Helpful Report

Posted 6 years ago

“Except speed of broadband all else is nothing but a headache. Their free offers are a trap- you will have trouble when attempting to downgrade as they c/s will answer from 30-40 minutes. Cancellation require 1 month’s notice ( before the billing date).”

Helpful Report

Posted 6 years ago

Virgin Media is rated 1.2 based on 2,407 reviews