Virgin Media Reviews

Name: Virgin Media
Rating: 1.16

1.2 Rating 2,414 Reviews

3 %

of reviewers recommend Virgin Media

Company Reviews

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Metrics

1.2

Based on 2,414 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Virgin Media 1 star review on 10th September 2025

Harley

Virgin Media 1 star review on 27th July 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 28th June 2025

Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

Virgin Media 1 star review on 27th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 12th May 2025

Kelsey

Virgin Media 1 star review on 8th May 2025

FrancisOlivia 771 At Gmail. Com

Virgin Media 5 star review on 29th April 2025

Jane

103

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been overcharged the last two bills with a large margin. I called support three times and was told there was a note to apply the credit to my account, but no answer to why it was not applied in the first place. No reference number or email confirmation could be provided, but they promised the credit would be applied. The new bill arrived today with the incorrect amount again. Canceled the direct debit and made a formal complaint. Worst customer service ever!”

Helpful Report

Posted 6 years ago

“I had a phone call from Virgin media business to install my new boardband. For installation day I must had a day off of work, installation between 8.00 - 17.00 . They send me txt and they emailed me the installaton day and info. Engineers never turned up that day. My business is small and simple. If I work I earn, If I am not work I do not earn. I had a contract with an automotive. I work as an engineer. My hourly rate is pretty high and I work 12 hours a day. technically I lost 1 day. Virgin media make a phone call next day and they told me they sorry about the engineers but they were to busy. I told them I have no time for this and I want to make complain agains now. They told me because I am not their customers they can not register any complain. Find another day for installation. Engineer came and sort out the internet. Couple of days later I called them and explained my loss of the day when engineers missed the appointment. They told me the on complain I can make is against their service. They can not do anything about the missed apointment and my loss. I told them I want to cancell my contract because of the sitation. They told me there is no cool time on internet so they going to charge me 900 ponds. So they do not care if they generate loss to you or your company and they charge you if you want to cancell contract. BRILLIANT!!! Do not use VIRGIN MEDIA BUSSINESS!!!”

Helpful Report

Posted 6 years ago

“Just switched to Virgin Media. The guy fitted connection so unprofessionally and hanging wires, drilled into the wall and didn't fill it up. What a disaster!!! Tried to call them two times and I had to drop after waiting 30 minutes the first time and 40 minutes the second time. We are going to switch back to Sky even with the slow speed their customer service is much better lol Hope Richard Branson reads this!!! If you are looking at this review then your staff is messing around your reputation. I am not sure how long this will survive if you continue doing this.”

Helpful Report

Posted 6 years ago

“Poor customer service and billing. When I terminated my broadband contract they messed up the final bill and then took ages to refund me. They messed up the refund and then started sending me nasty letters.”

Helpful Report

Posted 6 years ago

“Virgin play dirty tactics I wouldn't touch them with a barge poll anymore. Try and leave them and they will try everything under the sun to try and stop you.”

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Posted 6 years ago

“VIRGIN MEDIA SUCKS They have a very long arm to your bank account and a tiny short hand to provide services which is what we are paying for. My land line hasn’t worked for 9 months, had technicians around twice but no changes and they are still charging me. When you call they give you false hope and promises they never keep. There is always extra charges here and there. Their broadband is as fast as I was told. Ridiculous 😤 PLEASE STAY AWAY FROM VIRGIN.”

Helpful Report

Posted 6 years ago

“What a poor service. Overseas call centre where the staff cannot communicate properly. They do not understand the problems being report and inevitably fail to get a resolution. Terribly frustrating.”

Helpful Report

Posted 6 years ago

“DON’T GO TO VIRGIN If I could it would be a zero had Virgin for 1 day and cancelled going back to Bt might cost more but at least it works. Got virgin installed and immediately (same day) had major WiFi issues or lack of it. Customer service is diabolical I called 3 times to god knows where and after 40 minute wait the call handlers dropped the calls. Called back on day 2 again to go knows where India possibly told need to wait 3 days for an engineer. Not good enough I’m afraid so back to good old Bt. Never again dreadful experience so if your thinking of going to virgin I wouldn’t bother.”

Helpful Report

Posted 6 years ago

“I had this ongoing problem with my virgin broadband for months... The internet would cut out now its really running slow.... this company was ok when I first had it .....but now its it's got be one the worst internet providers. 0 out of 10”

Helpful Report

Posted 6 years ago

“The relation between virgin and us is one sided. I could never contact them. The costumer service is very active just before signing the contract. After that they said goodbye and never answered.”

Helpful Report

Posted 6 years ago

“I called the company and the person who answered was very rude, very bad customer service.”

Helpful Report

Posted 6 years ago

“One of the worst. Took a year to connect me up (I was stuck with them because only alternative was 2MBs BT line. Stuck with their overpriced constant price increases for 3 years with no choice because of their effective monopoly. Quote high expensive download speeds - dont mention the 10MBs uploads! Dislike the fact should you move (and likely not get Virgin area) they hold you to the remainder of the contract Discovered Three HomeFi less than half the price 80MB download 30+MB upload!!!!! Bye bye virgin media monopoly forever!!!!”

Helpful Report

Posted 6 years ago

“Last Sunday, Black Friday weekend, I tried to order my phone online from Virgin media about four times after giving me error not recognising my (Spanish) surname. Finally all my personal info went through and I had an order confirmation email. Hurray! On the Friday after I rang customer services as my phone should’ve been delivered by then and it wasn’t. I spoke to five different people over the phone: the first one didn’t know what to do so passed me to customer care. Customer care agent was a very rude man who basically laugh about my problem, said I probably didn’t have money in my bank (and that’s why the transaction didn’t go through) and HANG UP ON ME!!! I couldn’t believe it! I work for NHS and I know what dealing with patients/customer is and that is not the way! Third person (who I rang because I wanted to leave a complaint) had me on the phone for 45 minutes as there was no trace of my conversation with the previous, rude, agent (???) to, at the end of the conversation trying to sell me the same phone I tried to get in Black Friday deal without the deal and pass me to another agent to try and track the “rude” agent down. This fourth agent from customer care didn't know what to do either and passed me again to another agent without even asking me... after 1h dealing up with them with no results/energy left I hang up. Customer care is a joke and the website is even worse... for a company that sells phones , internet etc and have a huge team of ITs with them it’s just unbelievable...”

Helpful Report

Posted 6 years ago

“Customer service is very poor. Also have very aggressive sales tactics. Overall virgin media make life very difficult for customers to manage their accounts and/or complain. Their internet is also patchy. I would never recommend and am looking forward to leaving.”

Helpful Report

Posted 6 years ago

“Everything went wrong... ...”

Helpful Report

Posted 6 years ago

“Dreadful. Been signed up 3 weeks and already facing an internet outage with 6 days until they can get an engineer to my house and now having to use annual leave at work to be at home waiting for them. Not allowed to cancel as I’m ‘outside cooling off’ but to be having problems 3 weeks in is appalling. Customer Services incredibly unprofessional ... to quote their CS team who said to me on the phone: ‘some agents want to go the extra mile to help but other agents don’t care’. Speechless. I had 10+ years of flawless uninterrupted service with TalkTalk... wish I’d never left. But for 3 years Virgin Media hounded our village with leaflets and door to door sales people after they installed here - every month was junk mail or someone knocking. We finally caved and what a regret.”

Helpful Report

Posted 6 years ago

“It the worst internet fibre ever. It never works !”

Helpful Report

Posted 6 years ago

“Disgraceful company. They disconnected my aerial during installation for no reason. Certain call centre staff based in India and penalised for being a loyal customer with price increases every couple of months.”

Helpful Report

Posted 6 years ago

“Was told when i renewed my contract with a additional box for the bedroom that it was fully wireless (apart from powerlead and hdmi lead) after the technician turned around and told me i need to run 18m of cable to my bedrook to reach the tv and to also drill a hole thorugh the wall i rang customer services to complain that i was told this would not happen as it was fully wifi v6 box. I was then put on hold for the forth time to speak to a manger ( RAJ KUMAR ) who then insisted that it was my fault that i misunderstand what was being sold to me and then to be rudely cut of because I wouldn't except it was my fault . Which indeed it wasnt. So now i have alot of wire to hide some how and a hole in my wall which i didnt want . Please do not believe them when they say its wireless because it is not. Shocking company i would avoid the tv but not the bradband. Raj kumar i hope your disciplined for your rubbish customer service.”

Helpful Report

Posted 6 years ago

“What a bunch of crooks, rang them on the 18th October to cancel my sons Phone contract with them, they advised that they would do so on that day, and as I had called within the payment termination of the contract, I should need to cancel my direct debit with them and I would get a small charge for the remainder of the month. Six weeks later received a letter stating that I owed them £ 51.60 for two months failed collection of direct debit payments. I rang them and told them of my previous calls and gave them the virgin id number of the person I had discussed it with. They said that I the number id was correct but they had no evidence that I had called so I still owed them the payment. After much annoyance and many calls later I had to pay the amount as they were threatening to take legal action. So I paid the amount as requested much to my annoyance and they said that they would call me back within 5 days to confirm cancellation of the policy. They called me back today saying policy was going to be cancelled but I still owed them £ 42.00 for charges outstanding, they said that if I did not pay again they would have to take legal proceeding to get monies back at a future date. The call centre whatever number you call is in the Philippines and they have a script to work to and do not deviate from it I have been a loyal subscriber to virgin for many years on my TV package at home but this has just tipped me over the edge so I am changing, DO NOT EVER GET A MOBILE PHONE CONTRACT WITH VIRGIN”

Helpful Report

Posted 6 years ago

Virgin Media is rated 1.2 based on 2,414 reviews