Virgin Media Reviews

Name: Virgin Media
Rating: 1.16

1.2 Rating 2,414 Reviews

3 %

of reviewers recommend Virgin Media

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Metrics

1.2

Based on 2,414 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Virgin Media 1 star review on 10th September 2025

Harley

Virgin Media 1 star review on 27th July 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 28th June 2025

Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

Virgin Media 1 star review on 27th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 12th May 2025

Kelsey

Virgin Media 1 star review on 8th May 2025

FrancisOlivia 771 At Gmail. Com

Virgin Media 5 star review on 29th April 2025

Jane

103

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“had intermited problems with my phone.they do not listen and tell you its your phone 3 phones later and threats they would charge for engineer same problem.finaly got engineer free which was nightmare to get.and there was a problem in their main box.now problem losing signal on tv intermittently.keep telling me its my tv now which is 2 years old theres nothing wrong with it I'm getting error message saying no signal.but they won't. listen because it is working when tbey are on tbe phone.my nerves are shredded with having to deal with them and i could get the queen out for a visit easier than a virgin engineer”

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Posted 6 years ago

“Avoid like the plague. Fine when running properly (although expensive) but impossible to resolve anything when there are problems. They are faceless organisation: nobody to talk to, only one number (in India of course), booking an engineer to correct problem is like a PhD exercise. You are just left in a state of impotent frustration and they don't care. Pure profiteering and zero customer service.”

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Posted 6 years ago

“They should rebrand as Virgin Greedier. Charging loyal customers £65 when new customer deals are £27. Shocking.”

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Posted 6 years ago

“I have been without broadband for nearly a week. Virgin media are amazingly so unprofessional, there customer service is ridiculous. They are taking money off me per month and not providing a service waste of time. Stay away from them. Now I know why they are virgins as got no idea how to run a business. Never again will I have dealings with such a piece of trash of a so called company.”

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Posted 6 years ago

“If I could give them no stars I would. Could never get a signal in any room I live in a 2 bed flat ridiculous to say the least. Call to get someone out good luck they don’t show. The best of all they don’t understand the words of cancelling and continue to charge you even though you haven’t used the services in 2 months. Waste of money £40 just for WiFi nothing else included. These guys love wasting your money and your time. Very contradicting on the phone, worst customer service I’ve know in my life. Honestly Virgin Media you can shove it. GO WITH SKY GET MORE FOR YOUR MONEY DON’T LET THERE LIES GET YOU”

Helpful Report

Posted 6 years ago

“A big thankyou to the Virgin Media shop in Burnley for their great help. I've been a customer for 9 years and they changed my package ( TV Broadband & Landline) A very special thanks to SID. for helping me and pulling out all the stops. J. D. CROSSLEY.”

Helpful Report

Posted 6 years ago

“over past 2 years price for the broadband went up by 100% + There wont be 2 more years - I we had enough of price increases.”

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Posted 6 years ago

“Your service is disgusting! You don’t answer the phone, you over charge customers.”

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Posted 6 years ago

“Customer service is getting worse. The box resets itself while flicking through channels. On demand and catch stop working at least once a week. Broadband is fantastic when it’s working. Takes forever before you get to speak to someone. The manager who EVENTUALLY called me back today did not help with my complaint and would not listen to what I had to say. The complaint was not resolved. If you are an existing customer you get nothing whereas knew customers get more. I would not recommend virgin media. They use to be fantastic but over time they have got worse. They basically do not care about their customers.”

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Posted 6 years ago

“Customer of Virgin Media for many years and their customer service is just getting worse. For a communication company their communication skills are awful.”

Helpful Report

Posted 6 years ago

“Won't cancel contract. Sent previous account to debt collector after refusing to cancel contract as well. They offered me to go from every channel, sports, movies and kids to no TV and pay as go calls to save £2.50 a month. Company takes pi*s on everything. Lucky if you can speak to a English person but all they do is virgin is fastest and best broadband and early termination fees for mis-selling you things. They don't give a fu*k about customers. Only nice to sign you up. Believe every 1 star rating on all rating sites. I have had problems with all 3 broadband and 2 mobiles I had in the past. Never think maybe they will be better this time, in fact I think virgin are getting worse”

Helpful Report

Posted 6 years ago

“Shockingly bad customer service. I was mid sold my initial package. Head told there were no charges to set up virgin media and was then billed £204. I had specifically asked as I told them I would not take out VM if there was a charge. So they fraudulently gained my account. They then took the money out two weeks early which was directly after Xmas. This put my account into arrests. Each time I have spoken to customer service I have been promised they would sort out the problems but never do. I have been lied to and cheated out of money. Disgusting service. 100% DO NOT RECOMMEND VIRGIN MEDIA”

Helpful Report

Posted 6 years ago

“3 weeks, no service, no refund or discount. Rubbish over priced service!”

Helpful Report

Posted 6 years ago

“Worst customer service ever. What a joke. Total waste of time speaking to people who cannot understand basic english. Unable to resolve anything.”

Helpful Report

Posted 6 years ago

“Worse customer service ever! Agents give incorrect and inconsistent information. No one calls back to resolve issues as they said they would. Just the worse experience ever. I would definitely advise people to look elsewhere and don't waste your time, money or energy with Virgin media!”

Helpful Report

Posted 6 years ago

“Woeful service. My internet and TV have gone down overnight. Speaking with customer services they told me nothing I didn’t know already - the router wasn’t connected to the internet. This is Tuesday morning and I am meant to be working from home. The earliest they can send an engineer when I don’t have meetings and can be in is Friday afternoon. Obviously I can’t work during the four hour window I have to wait as I don’t have internet! Also, they were unable to tell me how much compensation for loss of service I would receive. I’ve been with Virgin for too long hoping it would improve but this, combined with terrible mobile device connectivity (my 4G is better than WiFi in my house), ongoing issues with the TV and appalling customer service have done it. I will soon be cancelling my service and looking for a better one. Steer clear of Virgin and don’t be suckered by their slick marketing.”

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Posted 6 years ago

“Painfully bad, long time customer walking away for good. 3 mobile wifi hub is better. Quater of the price”

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Posted 6 years ago

“NOBODY CARES!!! NO ONE CARES OF THE CUSTOMER REVIEWS OR Issues but I still write this... And I will every where is a subject about Internet! If there was a possibility to chose no star at all I would! I've been years with this provider but in the last 2 years it's the worst PAIED service I have ever received IN MY ENTIRE LIFE! The service will be good for a couple of months after closing a contract after that it will keep dropping with no access to Internet at ALL. I had called so many times I get tierd of... THE TECH TEAM will say, we see you have Internet, when actually I don't... Its unbelievable!!! After restarting the signal its coming back... But I lose hours always calling and I am a working person not able to lose time like this. My time cost money, and when I said I will cancel the contract on the base of not providing the service I am paying I was told I have to pay all the contract till end???? For what???? For something YOU DON'T PROVIDE! PEOPLE SHOULD TAKE YOU TO Court for asking to pay a service you do not provide! The contract is bilateral not unilateral... VIRGIN MEDIA YOU HAVE THE RESPONSIBILITY TO RESPECT THE TERMS OF CONTRACT AND PROVIDE THE SERVICE YOU ARE PAIED FOR!!!?”

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Posted 6 years ago

“Customer service bang out of order. Over the phone agreed to one prices and services and agent send me confirmation email with £160 to pay instead of £43.00 i Do not recommend this company to anyone”

Helpful Report

Posted 6 years ago

“Been with Virgin for over 25 year and had to stop box services because has an OAP gettting costly. Now after 25 year they have increased my broardband and line to over £52 which is fare higher than any other provider. What is disappointing is the attitude of replies being "just lump it" so now leaving.”

Helpful Report

Posted 6 years ago

Virgin Media is rated 1.2 based on 2,414 reviews