Virgin Media Reviews

Name: Virgin Media
Rating: 1.16

1.2 Rating 2,414 Reviews

3 %

of reviewers recommend Virgin Media

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Metrics

1.2

Based on 2,414 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Virgin Media 1 star review on 10th September 2025

Harley

Virgin Media 1 star review on 27th July 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 28th June 2025

Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

Virgin Media 1 star review on 27th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 12th May 2025

Kelsey

Virgin Media 1 star review on 8th May 2025

FrancisOlivia 771 At Gmail. Com

Virgin Media 5 star review on 29th April 2025

Jane

103

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After a week with Virgin Media I've had enough. Promised (and paying for) broadband average speed of 108Mbps and getting nothing like that. Running 2 Firesticks and laptop (not at same time) I'm getting speeds of 28, 0.1 and 11 respectively. They sent a booster, for a small 2 bed bungalow this shouldn't be necessary. Made no difference at all but when I went to remove it from the socket it was too hot to handle. Combine all this with absolutely disgraceful customer service and I've had enough. Still in cooling off period but they tell me I have to pay for installation and 7 days use. You can whistle for that Virgin.”

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Posted 6 years ago

“I have used many broadbands over the years. Unfortunately at my current place Virgin was the only option and I have never been that dissatisfied with any provider before. AVOID IT! Cancelled my contract without an explanation, then I started new contract which it two times higher. The worst broadband!”

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Posted 6 years ago

“Contempt for long standing customers I've been with VM for more than a decade. Coming out of contract, monthly cost increased from £27 to £44.50 a 65% monthly increase. Going back into contract, best offered was £30.50 per month, a 13% increase. A new customer can get the identical package for £25 per month with no connection fee. This is disgraceful.”

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Posted 6 years ago

“Horrifying! Stay away at all cost! They are quick in taking your money and charging you more every single month without even having agreed on it. But the customer service is THE absolute horrifying NIGHTMARE. STAY AWAY from them at all cost. I had to close my account as moving in with my boyfriend who already is with Virgin Media. So I contacted them first on 10th January to end my contract for 31st January. I gave them my new address and was told I would receive a prepaid package to my old address in order to send the router back in between ten days. Guess what: Nothing happened until 31st January. Instead of doing their job they sent me another bill for almost £100 to pay for until end of February. I contacted them again, explained the situation again, paid the correct amount of £51.92 to close my account and was told I would receive the prepaid package now to my new flat in the next few days. Meanwhile I had given them my new address about 5 times via phone, sms and email as they kept bothering me asking for it and sending back their bloody router otherwise they would charge me £40. A couple of weeks later and after more sms and emails from them and another bill now for £4.43 (whatever for that was???) and of course no prepaid packaging for the router I called them again. The customer service agent seemed to be not as dumb as the rest of them although I had to confirm my new address to him for another three times in order to receive the prepaid package for the router. He cancelled the bill of £4.43 and I hoped this would be finally the end. BUT Virgin Media proofed me wrong! More emails and sms regarding my new address, more threat of charging me £40 and of course no prepaid package for the router. God o mighty! Finally the package came last week after 6 weeks in total so I could put the router in it and deliver it to one of their service stations which I did. But that was not enough for them. Today I got another email that they now have charged me £40 as I have not send back the router still. I was fuming, had to call them again and had to proof with my receipt that I had send back the router. STAY AWAY .... and wish me luck that this is the end with them. NEVER AGAIN!”

Helpful Report

Posted 6 years ago

“Constant drop outs of their network, calls to call centre get terminated before we even get to speak to anyone, no compensation for lack of usable internet connection despite paying for 200Mb/s. Terminating contract asap.”

Helpful Report

Posted 6 years ago

“Rude UK staff poor customer service”

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Posted 6 years ago

“SHOCKING!!!!!! Cancelled our broadband which wasn't easy cause we couldn't remember our original password.. finally got to speak to a human who cancelled direct debit and told me my final bill would be £6.96 and to ring up and pay. Today I gets an email saying I owe another £41.74! Also cancellation email was sent to an ex partner and they couldn't resend it to the correct email.. nothing online mentioning any cancellation either. We just have to trust they cut us off on the 15th!! SHOCKING SHOCKING SHOCKING don't even deserve 1 star.”

Helpful Report

Posted 6 years ago

“No service, poor customer service, on going issues and they don't care. Wondering how they will respond when I take them to court via money claim online, may be the only way to get them to understand they can't get away with their treatment of customers paying a premium for the service.”

Helpful Report

Posted 6 years ago

“Terrible service, almost every week the landline for the business going down, which means a loss and they don't do a lot to sort it out.”

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Posted 6 years ago

“it is a terrible company. I highly recommend to avoid them. I did a 1 year contract and htey told me that i could move the contract around. I tried to move the contract to a house in central london 2 mins from the original house. Both houses are near St Paul in a super central area. In the new house there was no Virgin media connection but there was sky and BT. I was charged £100. I have 0 customer respect for Virgin Media. It is in a monopolistic markte and they treat customers super badly. If i were a Virgin Media manager I would look at these reviews. I hope customers will realize soon on how bad you are. By the way your customer service team is super under staffed and the wait time is super bad...... From a customer who super dislike Virgin media”

Helpful Report

Posted 6 years ago

“DON'T WASTE YOUR TIME WITH THIS WOEFUL EXCUES FOR AN INTERNET PROVIDER! Long story short - I had my installation booked for Feb 7th, then had it cancel on me about 5 different times and eventually pushed back to 14th March... The call centre staff are the worst, absolute pathetic excuse for "customer service", they can't do their jobs properly at all. I'm sure Richard Branson must be getting his internet from BT”

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Posted 6 years ago

“I’m a non Virgin Media customer .The appalling Customer Service beggars belief.I had to complain about the slipshod method of their cable installation and connection to a neighbour’s house,culminating in our clean navy blue car being covered ,including windows, with thick grey concrete dust. The noise from the drill in use was deafening and injurious. I lodged a complaint and after numerous phone calls , I’m told that my financial claim,for car cleaning is being considered because I am a non Virgin customers and do not have a Virgin account !!!! I‘ve told them a cheque ,£13.00 ,to cover the cost, would suffice!! Fortunately,I have maintained a log of events. The” excuses” and Virgin diary of events displayed a discrepancy and ,in my opinion, an economical use of the truth. Having read the reviews of their customers,my advice is ,avoid this part of the Virgin Logo like the plague I’m still waiting for a reply to my claim. Financial con merchants lacking integrity.”

Helpful Report

Posted 6 years ago

“Worst customer service, they're charging you with no reason when you calling them they just going to say we're going to work on it but they not....”

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Posted 6 years ago

“Sadly the minimum rating is 1 star; otherwise I'll definitely give a "0" star. Unstable wifi seems like a daily event. It is virtually impossible to quit the contract upon the ending of the contract. Don't use your mobile to stop the Virgin Media or you'll waste your airtime on unwanted telephone music one hour, two hour... Call them using their landline customer service "150", choose any other options like "to move", "to check the bill", don't press the "to leave" option. Nobody will monitor and answer the "quit" option. When telling them you no longer want the service, do ask for the "transaction number" or "job number" or the name of the staff or to record your conversation. The Virgin Media staff will do nothing and, your contract remain continue. Nothing happened. You have to repeat the whole story again and again, but still useless. Stop the Direct Debit immediately or they'll keep charging you money. But they'll still give you a 7 pound penalty charges on top of the monthly payment. It takes months, or another contract's time or more to get rid of the Virgin Media. Yes, to get rid of. Wish you all the best to get rid of the Virgin Media.”

Helpful Report

Posted 6 years ago

“Awful customer service. Have taken too much money. Call centre are just useless and can't give any answer. Promised call back 3 times, nothing. I only want an explanation!”

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Posted 6 years ago

“Absolute joke of a company customer services are aweful very hard t understand what they are sayin so i cancelled meant t pay a month in front but got billed £148.50 Spoke over messenger with them said they owed me £49 of that bak but would av t wait upto 45 days for it returnin wen it should av been full amount plus meant t av 200mb speeds only ever got 40mb n most of time on demand never worked but try blamein me for it advice is go to sky there alot better with there customers”

Helpful Report

Posted 6 years ago

“Their customer services have now reached all time low levels of service to the customer. I've had my weekend ruined by their customer service, I've incurred around £50 of mobile bills trying to sort issues while being stuck in automated call hell. Twice I was put on hold for over 30 minutes while my mobile bill got bigger and bigger. They sent out a new hub which arrived a different day than they said it would. The new hub didn't work with new Xbox, at which point they try to charge you for a premium service to fix it. No virgin, sort the software out on the hub before sending out. How dare you try charging for something that isn't the customers fault. Disgraceful.”

Helpful Report

Posted 6 years ago

“They trick costumers with promoting… They trick costumers with promoting online 18 pounds monthly for 18 months after they change. To 31 pounds ( charges total £22 ,special services £4, vat £5.20). Today I give notice in March call to stop my contract go out of the Bussines in April . I guide my keys back to the land lord’s but need to pay till September. This is not Bussines is a band of rats . l not have better friendly tone to discipline Virgin rats . To relocate to another barbershop l need to pay £100 is a joke and do another contract.l stay with this rats not recommended and after a few calls with out of success .l will go for Plusnet.”

Helpful Report

Posted 6 years ago

“Virgin media sends you bill blindly..I was sent a bill with a fine for late payment when I already had a Direct Debit setup...I called them 3 times ,they gave me 3 different answers...not a good service at all..will never recommend anyone..”

Helpful Report

Posted 6 years ago

“Got a letter from Virgin Media which clearly stated my package was going to continue being £65 per month but Customer Services said "Ah but there is a small print underneath that says it will go back to £75". They have completely deceived the customer. I am arguing this case with them as they are trying to be clever and deceiving the customer. Absolutely shocking”

Helpful Report

Posted 6 years ago

Virgin Media is rated 1.2 based on 2,414 reviews