Name: Virgin Media
Rating: 1.16

“Absolutely ashamed company. In this moment they restricted the services for late payments of the bill. Asking for 10 days of extension, they said absolutely no. Even if I can understand that bills must be paid, in this occasion and for what's going on it was human and normal giving a kind of help. Shame shame and again shame, I never seen something like that.. Virgin Media you must be ashamed of yourself and of people that works for you over the phone. Today I waited 4 hours for speaking with an horrible advisor.. Shame”

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Posted 6 years ago

“We have been with Virgin Media since 14,400bps modems. They have given us absolutely the best service we could ask for, given the price I am able to pay. I have only ever (Touch Wood) had to call them a handful of times, one of which was my own fault and they have resolved the problem very well. Just today I received an email telling me that they are giving, one free month of unlimited calls. 10Gb of free mobile data and are going to review it in a month. This is to help people at this dificult time. Well done Virgin Media. Your the best. Stan.”

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Posted 6 years ago

“Greedy lying robbers . They won't let you leave when your contract is up. my 12 Months contract is up, I called weeks in advance to say my phone line is going to BT. as get this, The land only works through the internet so if the internet is down which it is all the time. your phones off and if it's business use like mine your loosing customers every time. Call divert is immediate it doesn't ring out first and they charge for every call. I checked with India several times you can only turn it on and off with *#1571# or some code similar so unless you want to do this several times a day for the rest of your life you'll pay. GREEDY So I called to ask to remove my TV package at the end of contract The response I'm not allowed as my phone moving to BT as my contract is over I can only have X1 open request at once I'll have to keep TV for an hour extra for another month out of contract full package £120 a month Only X1 open request at once ????? Completely made up problem two extort money out of people leaving legally at the end of a contract The greed and deliberate lies are shocking. I've been calling for weeks now to remove my TV package. I write this review as I am on hold to them. AVOID avoid avoid”

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Posted 6 years ago

“I have never and i mean never received such dreadful customer service, all the big telco firms are pretty poor but when it goes wrong with virgin media not only are they too incompetent to fix it, they cant even keep a track of the customer complaint. If they can't even log complaint interactions accuralty (or at all) what hope do you have of actually getting the complaint resolved? I have now been trying to get my number back for 6 months and am no further forward at all. Absolutly dreadful.”

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Posted 6 years ago

“Truly, truly awful;”

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Posted 6 years ago

“Truly, truly awful;”

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Posted 6 years ago

“I have been trying since 9 am to get through to them and I am still here trying !”

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Posted 6 years ago

“THEY ARE DAYLIGHT ROBBERS!!! I don’t even know HOW they are still allowed to stay up and running. All they do is squeeze money out of you WITHOUT EVEN TELLING YOU, and ANY time you try and call them to get ANYTHING sorted, they either go around in circles, make you wait an absurd amount of time over the phone to encourage you to give up, or BLOCK your calls! NEVER have I known such an incompetent, RUDE, disgusting and expensive company! The only thing they are good at is selling to the unknowing new customers. We have been with them since 2009, and trust me, we have tried MANY times to cancel with them, but there is always a problem! Even writing it now, it’s embarrassing to say we’ve been with them for such a long time. Having to put up with their stupidity. It seems they punish customers for being loyal. We have FINALLY bought a broadband & TV package with Sky, and are determined to cancel with Virgin today! Please pray for us! It will take will power to insist with this ‘brick-wall’ company.”

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Posted 6 years ago

“THEY ARE DAYLIGHT ROBBERS!!! I don’t even know HOW they are still allowed to stay up and running. All they do is squeeze money out of you WITHOUT EVEN TELLING YOU, and ANY time you try and call them to get ANYTHING sorted, they either go around in circles, make you wait an absurd amount of time over the phone to encourage you to give up, or BLOCK your calls! NEVER have I known such an incompetent, RUDE, disgusting and expensive company! The only thing they are good at is selling to the unknowing new customers. We have been with them since 2009, and trust me, we have tried MANY times to cancel with them, but there is always a problem! Even writing it now, it’s embarrassing to say we’ve been with them for such a long time. Having to put up with their stupidity. It seems they punish customers for being loyal. We have FINALLY bought a broadband & TV package with Sky, and are determined to cancel with Virgin today! Please pray for us! It will take will power to insist with this ‘brick-wall’ company.”

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Posted 6 years ago

“Everything went wrong, simply the worst ever, just awful. How anybody ever uses Virgin Media surprises me. A great name, but such poor service from everywhere. If Branson sold this business on the back of his name and has any control he should be ashamed”

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Posted 6 years ago

“NEVER USE VIRGIN MEDIA! This company is a disgrace they fraudulently overcharged me by £115 and then after being called an old ####hole by a manager in India after I complained about their policy of having to wait 45 days for my money back they then demand their equipment back immediately. They now tell me they have charged my account with a further £135. This company is a disgrace! I'm just a normal hard working guy who can ill afford to wait 45 days because they made the mistake and not me USE VIRGIN MEDIA AT YOUR OWN PERIL! !!”

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Posted 6 years ago

“Overcharged me by £72 on my mobile bill (charged me for data despite me requesting a data cap numerous times previously), when I switched my broadband they kept harassing me to return my router or face £40 penalty, I returned the router over a week ago with the envelope provided! Ridiculous company!”

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Posted 6 years ago

“Horrendous, horrendous, horrendous company”

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Posted 6 years ago

“I have never experienced such a poor customer experience as Virgin Media. They dug up my newly laid drive and did an extremely poor repair. Months after my complaint they put right the damage only to inform me that the original objective to repair the cable had not been completed. I stupidly let them dig my drive up again and they have done an incredibly poor repair. Worse still they are denying responsibility. I am just about to take them to court. Steer clear of these cowboys.”

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Posted 6 years ago

“Absolutely shocking customer service all we wanted to do was cancel our account and send the box back as we found out they do not service in our area, we was on the phone for 2 HOURS being passed through to every singe department we even got hung up on twice! All we wanted to do was cancel our account and they can’t even do that it’s a simple thing! I will never ever recommend virgin to anyone the worst customer service I have ever received. Don’t know how they are still operating, I also put in a complaint and shock I have heard nothing back absolutely disgraceful”

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Posted 6 years ago

“I’ve been with Virgin Media for many years, but recently transferred to Sky! I rang to confirm ending my TV and Broadband and the lovely lady I spoke to said ‘oh yeah Sky - rubbish Broadband’. I totally disagree with what she said. Her. comments did not hold any weight because I am sick and I am tired of having rubbish Broadband from Virgin Media and paying a high price for such a rubbish service! If Sky are worse, then I will apologise, but my Broadband experience with Virgin has not been good. We all pay a high amount for ‘super fast’ services, but I’ve not had that yet!”

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Posted 6 years ago

“The worst company ever I have deal with”

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Posted 6 years ago

“I don't even know where to start with this company. I just wished Telewest never sold their business to these Virgin scammers. I've been a customer with Virgin scammers for around 10 years, sometimes the misses with be paying for it and when we moved other address, I would be the one paying for it. Then my house burned down including their modem and they charged me £50 for it. Their customer service which is from India refused to waived it, showed no compassion whatsoever while dealing with me. I've tried numerous phone calls to try get that £50 back because let's face it, I've just been in a fire but they wouldn't help. What amazed me the most was that every single customer service agent that i dealt with behaved the same way and it felt like talking to wall. On the other side, I couldn't attend my physiotherapy sessions and had all charges waived due to the circumstances. From that day, I decided I would never affiliate myself to any business that has the name of Virgin and decided to move on until I got an email this morning that my details have been compromised when i specifically told them to delete everything about me. A report will be made after this to Information Commissioner’s Office (ICO) because I'm not happy that a cheap, unethical company like Virgin is still holding information about me, its been 1 year VIRGIN. Was it really a breach or have you been selling our information to make some extra money to fund your space programme scam? To be honest, expect the unexpected when it comes to unethical cheap companies like Virgin. All the money you give to them through Virgin goes to their stupid space programme anyway, it doesn't go into any innovations.They planned taking humans in 2008 and we're 2020. We are all getting scammed. They call Elon musk a scammer but i believe Richard Branson is the scammer of the century. At least Elon Musk shows progress. Wake up guys and hit them when it hurts the most. Do you want to deal with a company that is Cheap and unethical like Virgin? If yes, then go ahead and throw money at them. You been warned !!!!”

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Posted 6 years ago

“Awful customer service. Don’t listen to your problems, they just read off a script and talk over you. Oh, and they well and truly rip you off aswell, charging for services they have already cancelled even though you pay in advance.”

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Posted 6 years ago

“virgin media sucks!!!!!! Ughhh!!! Been having the same internet connection problem since i’ve started with you!!!! 1. Cannot log in to the account 2. When clicking on forget password, it goes into this loop of getting you to make a new password, confrm New password, log in, new password, confrm . . Ugh! 3. 2 days now of no internet connection! 4. Getting help is of no convenience! At all!”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Virgin Media Reviews