Virgin Media Reviews

Name: Virgin Media
Rating: 1.16

1.2 Rating 2,414 Reviews

3 %

of reviewers recommend Virgin Media

Company Reviews

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Metrics

1.2

Based on 2,414 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Virgin Media 1 star review on 10th September 2025

Harley

Virgin Media 1 star review on 27th July 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 28th June 2025

Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

Virgin Media 1 star review on 27th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 12th May 2025

Kelsey

Virgin Media 1 star review on 8th May 2025

FrancisOlivia 771 At Gmail. Com

Virgin Media 5 star review on 29th April 2025

Jane

103

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bad service,keep disconnecting many times a day ,expensive company with the worst customer service”

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Posted 5 years ago

“Bad service these days ,disconnected many times a day ,I tried to contact customer service may times without response also too expensive company”

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Posted 5 years ago

“Diabolical. From 200mb download to 50mb’s today. I stream games and it’s my job. I will be taking this further see you all in court Facebook gaming have lost a fortune just today because of this.”

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Posted 5 years ago

“Virgin media is the worst brodband on the planet don't even think on trying to sign on its the worst it is slower than anything DONT GET IT”

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Posted 5 years ago

“Your internet is awful my family has max ugraded and it’s kicking me off games for over a hour sort your internet or you are obviously scammers”

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Posted 5 years ago

“It was my big mistake to sing contract with vergin media , it's really bad , tray to not sing with this company anything never ,”

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Posted 5 years ago

“scams! They take advantage of everything. My contract ended and they increased the price from 27 to 50 pounds per month. I called them when I checked my statement and they said they cant renew the contract and I had to pay 50 pm. i discussed with my roommates and for a month I've being trying to call back to cancel my subscription and no one would answer (i tried from website to cancel but there is no option). So I cancel my direct debit and when they finally called they said I had to give one month notice so I had to pay for next month too even if my contract ended.”

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Posted 5 years ago

“The worst customer experience I've ever come across After 3 months of waiting and 4 engineer visits Virgin decided to give up on installing Fibre into my building. Over those 3 months they refused to let me cancel and go with another provider, redirecting 6 times to different departments as a retainment device. I've been left working remotely with no internet during the Corona outbreak, putting my employment to work at risk. Please do your future self a massive favour and avoid this awful company!”

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Posted 5 years ago

“Slow mobile data and home broadband keeps cutting off. Absolutely no value for money. Rubibishhhhhhhh”

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Posted 5 years ago

“Internet speed and connection is terrible and cuts out every 6 seconds. 1/10 wouldn’t recommend.”

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Posted 5 years ago

“The service was Ok however when I tried to terminate my service because I'm leaving my apartment, I discovered that there was no email to send to. I contacted their WhatsApp group and online chat but the only reply I got was call 1908 to cancel. I called 1908 several times, each for almost 40mins and no one is answering. Their voice message stated that I can leave my number and when my turn comes, they will be automatically calling me back, which didn't happen. Now, it ends up like this; a frustrating customer who wants to terminate the service and no one is helping. I can't just communicate the message that I want to terminate and no one from the online chat wants to pass this internally to the sales team. The last resort was to cancel my direct debit to them. It's apparently the worst customer service I have ever seen in my life!”

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Posted 5 years ago

“No mobile phone signal strength; -113 dBm, 0 asu. Absolutley hopeless. And I live in a city (Norwich) less than 2 miles from the centre, right next to the University. The university is not using the band width, because there is hardly anyone there. It has been hopeless for years. Virgin media do not care. There is no help. There is no mobile phone service.”

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Posted 5 years ago

“The speeds are good compared the the 90s but by today's standard they are the slowest and most unreliable company there is”

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Posted 5 years ago

“Don't use virgin media Is the worst nightmare ever”

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Posted 5 years ago

“Endless expensive problems & bad internet. Was charged £100's on home phone that i dont even have. Have had 18months of horrendous internet, cant hold a skype call even by the router but Virgin wouldnt let me leave my contract. Terrible customer service and internet connection. My friend is a manager there and says Virgin are really struggling financially and technically.”

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Posted 5 years ago

“I had a lot of problems with Virgin Media since I joined them. They stopped my internet for 24 hours all of sudden and I chased them to put it back, I receive an automatic email saying "thank you for the changes you made" = and I got a huge bill of 97£. My monthly bill is now 49£ instead of 25£ for landline and broadbrand. I couldn't believe it. They sent me a new contract without my consent and now I can't do anything. I then try to chase them up to send me an email at least proving I am still going to pay the initial price but still nothing !!!! I am very scared that I am going to pay so much. I am living by myself and I cannot change internet provider during the lockdown...I am quite stuck !!!!!!”

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Posted 5 years ago

“A complete joke! Me and my partner decided to try VM. We recieved the router but they didn't take the payment therefore we have no internet connection. We tried calling them with no success. They just let you ring for an hour or so to put you on hold and hang up on you. Dont ever EVER go to VM.”

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Posted 5 years ago

“I need to change my password but not allowed to phone them due to Coronavirus and website won’t allow me to do so. Apart from that which is important I’m scared after reading the testimonials and because where I live Virgin is the only option. I don’t know where to turn as I understand they hike up prices 70% plus. Please help me”

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Posted 5 years ago

“if i could give 0 stars I would. I moved into my first flat in January 2020. I decided to choose Virgin as my WIFI and Broadbrand supplier... Oh what a mistake. I chose Virgin as they had an offer on of a £75 voucher. This would have come in very handy for things for my flat. 4 months later, I have not received this. The customer service is absolutely shocking. I've waited over an hour in the call queues, to be put on hold and hung up on. All for one simple request. I then turned to the live chat, which is like trying to engage in a conversation with a potato. I've made a complaint, been told it would be resolved within 72 hours. 6 weeks later, I've heard nothing. I have been waiting in the virtual online chat queue now for over an hour. I highly recommend that nobody chooses Virgin as their supplier.”

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Posted 5 years ago

“1 star is 1 star too many. An absolute joke. Over 90mins trying to speak to someone, had to give up. Messenger service can't help or transfer to the relevant team.”

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Posted 5 years ago

Virgin Media is rated 1.2 based on 2,414 reviews