Virgin Media Reviews

Name: Virgin Media
Rating: 1.17

1.2 Rating 2,406 Reviews

3 %

of reviewers recommend Virgin Media

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Metrics

1.2

Based on 2,406 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Virgin Media 1 star review on 10th September 2025

Harley

Virgin Media 1 star review on 27th July 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 28th June 2025

Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

Virgin Media 1 star review on 27th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 12th May 2025

Kelsey

Virgin Media 1 star review on 8th May 2025

FrancisOlivia 771 At Gmail. Com

Virgin Media 5 star review on 29th April 2025

Jane

103

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have recently changed from virgin to another supplier.. I informed Virgin giving them thirty days. I Paid January 2020 bill on time. (I was with virgin until 1st Feb 2020) then I received a February bill for the whole month of £90.84p. I wrote off to them via recorded delivery and a couple of weeks later I received an revised bill stating that I'm £90.00 in credit but owe 0.84p??? to be paid by 24th Feb. not only the amount owed was bad enough (cost them more to send it to me?) it was in big in red font???? and the a back of the bill stated payment of £0.084p is due now even though there is a couple of weeks for the paid due date and should I miss this payment they will take action??? went to the paypoint as I would normally pay the bill. couldn't pay it that way as the minimum paypoint would except is £2.00. since I owe virgin only a few pence (and obviously they are desperate for the this fund to go through even though Richard Branson is a multi billionaire) I declined to pay via this method. I called virgin up costing me more then the bill in pence owed and made the payment in pence owed. yes it is a generic letter sent via the system but it is still programmed by a human hand and could've been stopped by a human hand as well. I'm just flabbergasted that they sent a bill in big red font like a demand with though I was still in time for the payment and then to take action over it if I missed the payment??? is beyond stupidity!!! disgusted. I really hope Richard Branson spend my 0.84p received wisely????”

Helpful Report

Posted 5 years ago

“I am really over the moon with a lady I spoke to the other day named Vicky if I was an employer I would give her a job myself she was absoultely fantastic I have to speak as I find she was the nicest agent I ever a spoke to, I would not give her 100% I would give her a million percent she was so good at her job explained everything perfectly abosuletly legendary customer service the best i have ever had , its all worth while being a virgin media customer when I can speak to people like that”

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Posted 5 years ago

“The engineer turned up and installed my phone line and broadband. Which now works all over the house and at the end of the garden. Thanks BT for £200 spent on range extenders that never worked properly! Was in my house for about an hour! One rather large box does it all. Have 80mbs at the end of the garden! WiFi! This is day one”

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Posted 5 years ago

“After being a customer for over 9 years I am going to pull the plug on VM . I don’t have one good thing to say about this company regarding customer care and service . They are charging me £49.00 a month for broadband only , yet they have deals for the very same at £22.00 a month , no customer loyalty whatsoever. I was charged £7.00 for a late payment and when I checked my monthly account it was three weeks ago when I made my last payment . Then when I made the payment the broadband was down and there was no internet, I was told it would be fixed by the 11th of February today is the 4th . I wish I had read the reviews before going to Virgin Media .. beware , they will slow your broadband speed right down then charge you to upgrade it...”

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Posted 5 years ago

“I made bad decision getting virgin media, since I had this contract the wifi have barely worked, everytime I have informed virginmedia they have blamed the others never got any correct answer, rude staff majority of them doesn't have a clue about company. Today I received an email that I've been charged extra for company's new upgrade which I was not informed before it got changed such a rubbish company. Give your staff training.. waiting desperately for the contract to finish so I can go back with SKY ..”

Helpful Report

Posted 5 years ago

“Unfriendly service, with lots of disagreements and disputes. Simply put, too expensive and not providing good money for value.”

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Posted 5 years ago

“Virgin Media is a pathetic excuse for a company. Would give zero stars if possible. I had a terrible experience with Virgin media before, but it was the only broadband available in my area so I begrudgingly entered into a 12-month contract with them. Less than 2 weeks into the contract the service was down for over 48 hours, as I work from home and couldn't be without internet for 2 days I had to pay extra for data on my mobile phone. Their supposedly amazing fibre internet doesn't work on the bedroom 10 feet away from the router. Their customer service goes from bad to downright rude. I'm now having to leave my place due to an issue with a neighbour where I'm not feeling safe in my flat so tried to transfer the service to my new address, however, their service is not available at the new flat (only 5 min walk from my current one) and when trying to find out what to do the 2 people I've spoken on the phone were incredibly unhelpful and rude so now in addition to the stress of moving I'll be £150 short because virgin media doest cover my new area, they didn't even try to pretend they cared, worst customer service i've ever experienced.”

Helpful Report

Posted 5 years ago

“17 years as customer - treated like dirt. After 17 years as a loyal customer I noticed they were offering a better package than mine for half the price. Contacted them to ask for this package and was told "new customers only". Offered a package to increase my bill from £65 to £74! Cancelling is a nightmare with rude, arrogant operators who just keep talking over you. Final statement from customer service man was "you will be back in a week" said with a parting snear. Now being bombarded with silent calls from their retension department. If this is their business model then investors beware - their days are numbered.”

Helpful Report

Posted 5 years ago

“Worse costumer service ever! And I have been with them for only one month”

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Posted 5 years ago

“Impossible to cancel, call center said the plan had been cancelled, but then didn't put it through, so I got charged an additional month for no reason. Very poor customer service and they make it very difficult to change as Virgin need 30 days notice that has to come from you not the company you are changing to(unlike all other broadband companies).”

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Posted 5 years ago

“Wow - just dreadful helpdesk. Wait time easily 35+ mins no matter the time of day. and then you get a partially skilled tech person. Will be leaving.”

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Posted 5 years ago

“Same fault for the last week, still not resolved, and if I hear the phrase “our tests are taking a little longer than normal” I think I will go mad. Appalling service, will be switching to sky...”

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Posted 5 years ago

“had intermited problems with my phone.they do not listen and tell you its your phone 3 phones later and threats they would charge for engineer same problem.finaly got engineer free which was nightmare to get.and there was a problem in their main box.now problem losing signal on tv intermittently.keep telling me its my tv now which is 2 years old theres nothing wrong with it I'm getting error message saying no signal.but they won't. listen because it is working when tbey are on tbe phone.my nerves are shredded with having to deal with them and i could get the queen out for a visit easier than a virgin engineer”

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Posted 5 years ago

“Avoid like the plague. Fine when running properly (although expensive) but impossible to resolve anything when there are problems. They are faceless organisation: nobody to talk to, only one number (in India of course), booking an engineer to correct problem is like a PhD exercise. You are just left in a state of impotent frustration and they don't care. Pure profiteering and zero customer service.”

Helpful Report

Posted 5 years ago

“They should rebrand as Virgin Greedier. Charging loyal customers £65 when new customer deals are £27. Shocking.”

Helpful Report

Posted 5 years ago

“I have been without broadband for nearly a week. Virgin media are amazingly so unprofessional, there customer service is ridiculous. They are taking money off me per month and not providing a service waste of time. Stay away from them. Now I know why they are virgins as got no idea how to run a business. Never again will I have dealings with such a piece of trash of a so called company.”

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Posted 5 years ago

“If I could give them no stars I would. Could never get a signal in any room I live in a 2 bed flat ridiculous to say the least. Call to get someone out good luck they don’t show. The best of all they don’t understand the words of cancelling and continue to charge you even though you haven’t used the services in 2 months. Waste of money £40 just for WiFi nothing else included. These guys love wasting your money and your time. Very contradicting on the phone, worst customer service I’ve know in my life. Honestly Virgin Media you can shove it. GO WITH SKY GET MORE FOR YOUR MONEY DON’T LET THERE LIES GET YOU”

Helpful Report

Posted 5 years ago

“A big thankyou to the Virgin Media shop in Burnley for their great help. I've been a customer for 9 years and they changed my package ( TV Broadband & Landline) A very special thanks to SID. for helping me and pulling out all the stops. J. D. CROSSLEY.”

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Posted 5 years ago

“over past 2 years price for the broadband went up by 100% + There wont be 2 more years - I we had enough of price increases.”

Helpful Report

Posted 5 years ago

“Your service is disgusting! You don’t answer the phone, you over charge customers.”

Helpful Report

Posted 5 years ago

Virgin Media is rated 1.2 based on 2,406 reviews