Virgin Media Reviews

Name: Virgin Media
Rating: 1.16

1.2 Rating 2,414 Reviews

3 %

of reviewers recommend Virgin Media

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Metrics

1.2

Based on 2,414 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Virgin Media 1 star review on 10th September 2025

Harley

Virgin Media 1 star review on 27th July 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 28th June 2025

Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

Virgin Media 1 star review on 27th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 12th May 2025

Kelsey

Virgin Media 1 star review on 8th May 2025

FrancisOlivia 771 At Gmail. Com

Virgin Media 5 star review on 29th April 2025

Jane

103

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very bad customer service, taking a lot more money every month from my agreement.. I will never recommend to anyone ever!!!”

Helpful Report

Posted 2 years ago

“Do not use. Appalling company. Useless customer service. Make promises they do not keep. Run away and find someone else!!!”

Helpful Report

Posted 2 years ago

“I've only given one star because I can't leave 0. When my father died 4 years ago we spoke to the bereavement team to inform them and was told if we cancelled we would loose the number that they have had for 60 years. My mum was so anxious over any change we just stayed, a decision we have regretted ever since. Virgin Media have been calling mum consistently for months and she has been saying that she doesn't understand what they are saying and could they put it in writing, no letter has ever arrived. In January when I rang her she was so upset as she hasn't been able to make any outgoing calls, she is 89 and lives alone. Virgin had switched her to digital without us knowing. We have tried in vain to speak to someone at Virgin and finally after hours and hours of my poor husbands time we finally spoke to someone who told us we needed to log into the Virgin Media account that was in dad's name and only he knows the password!!! She finished with "If you can't get into your account I can't help you". Left with no options we transferred her over to BT and as soon as we stopped the standing order and wrote to them telling them we were doing so they finally contacted us. Angry, disgusted and exasperated are just a few descriptive words I can conjure up. I hope we never have to deal with this company ever again and the only good thing that has come out of it is that as my mum was forced to take a new number Virgin Media will no longer be able to harass her!”

Helpful Report

Posted 2 years ago

“value of money, speed stable and super fast”

Helpful Report

Posted 2 years ago

“Very poor service, only being ignored no WiFi ,no help from their teams - wouldn’t recommend to anyone - cable disconnected for two weeks now - useless”

Helpful Report

Posted 2 years ago

“Awful awful”

Helpful Report

Posted 2 years ago

“Scammers in customer service call center. I was asked for my personal email address password in order to create a VM online account. Don't ever give your personal email address password to anyone. This is a scam. Virgin Media couldn't have cared less. Stay away from this company at all costs. Virgin Media customers beware!!! Scammers on the staff!!!!”

Helpful Report

Posted 2 years ago

“absolutely appaling service from Virgin media. DO NOT USE THIS COMPANY. then if you try and cancel they threaten you with an early termination fee of hundreds of pounds. awful broadband, awful customer service and as close to criminal as its possible to be, AVOID VIRGIN MEDIA”

Helpful Report

Posted 2 years ago

“Virgin Media gives the worst possible customer service on this planet. I have been calling them for five hours today. Wasted a day and got nowhere. But unlike everybody else here - here's something to think about... I supply Richard Branson's stationery. I have his personal number. I'm going to call him!!”

Helpful Report

Posted 2 years ago

“the worst internet provider in all the UK Never subscribe for any Virgin service, there are much better ones in other companies: their workers are polish and their hotliners are indians Nothing british”

Helpful Report

Posted 2 years ago

“Absolutely appalling service. Been without broadband for 5days and no help from virgin media. Not a single mention of compensation or anything. Will be leaving them ASAP”

Helpful Report

Posted 2 years ago

“My virgin box has been playing up for a while now and I'm just palmed off with excuses,my issues are too many to list!!!! I have to wait for a call back from you (yet again)”

Helpful Report

Posted 2 years ago

“Hi,anyone thinking of joining VM DONT, after leaving vm I got an email saying they hadn’t received their equipment back,also keep sending me bills even months later, now it’s affecting my credit score, Give them a MISS.”

Helpful Report

Posted 2 years ago

“Disaster, with virgin from 2009 and when decided to leave get double bills for two months when already using another provider. Glad to run out of them”

Helpful Report

Posted 2 years ago

“Been without services (tv, broadband and phone) for 5 weeks now. The contempt they treat there customers with is unbelievable. Would tell you a engineer is booked, no one would turn up and then you would get a text message the FOLLOWING day to say they had to reschedule. Been on the phone several times but never able to speak to a supervisor. Was promised a call back but surprise, surprise none. Honestly don't waste your money with this company. Shockingly poor service, just been told that my repair has been rescheduled for another month from now, the excuse for the repair going to take another month is because it's a two man job.”

Helpful Report

Posted 2 years ago

“Terrible customer service. Virgin Media are the worst company I have ever dealt with to leave. At the end of my contract how hard can it be to leave such a big company. Trust me nearly impossible. After 2 attempts on the phone on January 2nd I get the phone put downon me. So then I log on start the chat by text. My message was 'I would like to leave don't offer me a deal' but after 1 hour of getting messed around feeling like it was impossible to leave I agree to stay for £45 a month. Anyway a month later my bill arrives and it's nearly £200 I am fuming at this point. So again I ring the to cancel. The exact same thing happens as the first time. Twice after waiting around 30 minutes the phone gets rudely put down on me. At this point I am logged in again and chatting by text and also called for the 3rd time. The matter eventually got resolved but 2 hours of my time was wasted and I had to pay the nearly £200 bill and according to the cancellation person my final bill is £270 or something. I feel like I have been robbed by a company in the past I have had mortgages with , bank loans and still have a credit card with but trust me not for long. Its a company not to be trusted in.”

Helpful Report

Posted 2 years ago

“I received a renewal invite to renew at same cost of £45 per month with an 18 month contract, however when reviewing the contract it appears they had drastically cut my services to get the £45 per month, very sneaky! I went onto an online chat who confirmed my renewal would in fact be £166.25 per month and after a very long conversation I was advised I was currently paying £92.32 (not true), it was then reduced to £76.75 and after more conversations via online chat and telephone calls reduced to approx £56. I have decided to cancel with Virgin Media due to these stupid conversations every time the contract is up for renewal. At the end I gave them their 30 day notice however I was then advised I would have to pay a termination fee but it would get refunded approx. 45 days later, there is no way I will be paying a termination fee and waiting for a refund, direct debit has been cancelled. I have no idea why my monthly fee was being increased by almost 370% (from £45 to £166.25 per month) especially during this dreadful era where people are struggling. I think we need to highlight the measures they are going to get more money out of loyal customers (I have been a customer for almost 30 years). New customers get treated better with much better deals. Shame on Virgin!! I will be very glad not to have these unnecessary conversations every year and be treated the way ALL customers should with another provider. My advice would be to stay clear of Virgin Media as they are clearly out to rip existing customer off!! I will be writing this review on as many review sites as I can to alert as many people as I can!”

Helpful Report

Posted 2 years ago

“Cap...wifi drops out all the time. An no one answers the phone.”

Helpful Report

Posted 2 years ago

“They are the worst in every way you name it they are the worst ZERO rating”

Helpful Report

Posted 2 years ago

“Never known anything like it in my life😡😡,signed up to virgin media on the 15th of Dec.. still not got virgin to this date 9th February been rescheduled 4 time due to work being needed to be done, then for then a outside company to come today dig all my plants up (I asked them if they was digging they said no) for them to just go, I thought great must be sorted (didn't realise the mess my garden was left in till leaving the house) then get a phone call saying my date has yet moved again, now my garden is left in a s**** hole and still no virgin media. Trying to call and speak to someone is on another s*** show level, you are put on hold for 30mins then they just hang up, you can never understand a word they are saying to you ask to speak to someone else again put phone down. And while writing this review I have just had another change of dates, two change of dates in one day😡😡😡😡😡😡😡😡😡 and don't bother commenting saying oh chat with us because I have tried that and I might aswell bang my head on the wall....... F****** useless honesty don't know how you get away treating your customers like this JOKE”

Helpful Report

Posted 2 years ago

Virgin Media is rated 1.2 based on 2,414 reviews