Virgin Media Reviews

Name: Virgin Media
Rating: 1.17

1.2 Rating 2,407 Reviews

3 %

of reviewers recommend Virgin Media

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Metrics

1.2

Based on 2,407 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Virgin Media 1 star review on 10th September 2025

Harley

Virgin Media 1 star review on 27th July 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 28th June 2025

Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

Virgin Media 1 star review on 27th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 12th May 2025

Kelsey

Virgin Media 1 star review on 8th May 2025

FrancisOlivia 771 At Gmail. Com

Virgin Media 5 star review on 29th April 2025

Jane

103

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid like the black death! Despicable con artists reminiscent of the IRS scammers. I received a bill for not returning a hub, explained to them I couldn't return it as I had been evicted and was no longer in possession of the hub. After 30 minutes of this lady saying "I understand, have you tried pressing the button" I spoke to the manager. I was told if I didn't return the hub I would be charged £40 A MONTH!!! Which is a load of rubbish and not in the contract, only a one off payment is. I was spoken to in such an inhumane and degregating manner I was left fully distressed and having got no where after an hour on a charged line. I hung up and chased my landlord who had the hub to see if I could persuade him after months of asking to return the hub. I went to all of this trouble to find that the hub had already been returned to virgin media and he had proof of it. So I called back and was told they'd received it and the bill was cancelled. The lady who told me that I would be charged £40 a month would have seen the hub had already been returned as it was in the notes from days before. What a waste of time! I am furious!!!”

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Posted 8 years ago

“Very bad service and customer service call. TV channel promotion was offered via phone and even after I had rejected offer, they have added to my account. End of the month I had paid £25 more. And issue is still not resolved. Very bad customer service.”

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Posted 8 years ago

“Customer service is very rude. Add Sky channels without my approval and added £20 additional to my monthly bill. When I noticed, I had asked to disconnect TV and setup box, which they did and returned me only £5. And when I called back to get my pending amount, they just rejected and communication is not even good.”

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Posted 8 years ago

“Cut for no reason”

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Posted 8 years ago

“I would give less than 1 star if I could. Virgin has had an internet blackout for almost 3 weeks now, every day I call them to check on the problem and every time they give me a new excuse. Not only have I been without internet, I have had to pay another company to have the internet I already pay for through virgin, they refuse to reimburse me and they refuse to let me out of an agreement they are obviously not honoring. STAY AWAY from this company and use a broadband company that uses the open reach infrastructure as those companies are actually held liable for honoring their agreements, something nobody holds virgin accountable to.”

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Posted 8 years ago

“Very bad service always service disconnected they had faults that still running for years which always keep the speed very slow or even no Internet.”

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Posted 8 years ago

“Absolutely shocking client care. Having spent the most part of 3 hours talking to various people to find out why Virgin Business media had entered my property without consent then drilled through a wall entirely on my property to connect up a neighbour supply without my consent (and as a result have cause further damage to my wall). I was assured that a representative would ring me. Now 3 days later and various attempts (each one takes in 22 mins and in one case I was cut off) to contact them I have not heard from them.”

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Posted 8 years ago

“Absolute waste of money i highly do not recommend this company very unprofessional got a phone call today saying "you need to pay your bills mate" which i clearly did after the guy checked the system again said "your right don't even know why where phoning you" very disappointed with the company very good equipment though.”

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Posted 8 years ago

“Everything.”

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Posted 8 years ago

“So I have just left Virgin having been a loyal customer since they started offering cable and internet. I have recently moved house to a non-cabled area and so I called up well in advance to say I would be moving, but was told to call back nearer the time when I had an exact moving date. I did as I was asked and was told my services would be disconnected on the day I moved out. I then received a bill for £47 at my new address for a time period which I was not living at my old address for! When I spoke to Virgin it was because they needed 30 days notice to disconnect my services (despite me giving them over that originally, and being told to call back when I had an exact date). I tried to explain this but was referred by a very rude agent (and then an extremely rude manager) to the terms and conditions. I explained that essentially I had been tricked into delaying giving notice, but they did not care. What a dreadful way to treat a customer of over 15 years - disgusting! No wonder Mr Branson can afford his own island the way I've been completely ripped off! I will NEVER use Virgin again!”

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Posted 8 years ago

“Not me my friend tried to contact them yesterday through chat online always saying all advisers busy very frustrating very bad show.”

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Posted 8 years ago

“I recently ended my contract with Virgin as they were increasing the monthly charges inspite of being on a fixed contract and were way too expensive than other providers. To end the contract without informing me they charged cancellation fee (although I had informed them within the 60 days notice period) as if they are punishing their customers for leaving Virgin. They are dishonest and unprofessional service providers.”

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Posted 8 years ago

“They seem to charge what they like.”

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Posted 8 years ago

“Installation went wrong. hours on end with customer service. after one week without internet connection is finally working but keeps cutting off each day. I regret so much having switch from BT. Virgin Media has a horrible customer service. so disappointed so far”

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Posted 8 years ago

“Virgin Media must be the one of the most fraudulent companies in existence,and the most disrespectful,Long term customer i am and they have tired me out,Price increases although not fair but the least of worries with Virgin,From my internet going off when it wants to'and when it does work it is rubbish,BIGTIME,I live in a massive city not on top of kilamanjaro,Yet they are still advertising to entice new customers in when their network clearly cant keep up,Its like a snail doin the 100metre sprint,forget it,Their staff are also trained what to say because they all give you the same lies,When is someone going to stop this VIVID fraud? Why are they called virgin when they are fucking everyone on the planet? Stop them'This is not right and just not fair.”

Helpful Report

Posted 8 years ago

“Have been a customer for several years but then had 3 price increases in the space of 4 months the latter two not aware of until the bill arrived presumably they hoped I wouldn't notice or be too busy to do anything about it, also random tests over a 10 day period found downloads speeds fluctuated between 9 and 19 despite paying for speeds up to 150 so a bit of a rip off.”

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Posted 8 years ago

“After being with Sky for 3 years (brilliant breadband service) I have now moved home and decided to go with Virgin (the only option). I am absolutely regretting it. I ordered it online, some how got cancelled (I had order confirmation), I was over the phone for literally for hours with 5 different people, who could not resolve the issue. After speaking to my wife I had place another order via its website, delivery date got pushed out and they did a hard credit check on me which messed up my score, also their attitude over the phone is "what do you want me to do". Absolutely horrible service and I have not even begun receiving the actual service. I would never have gone with them If I had another option.”

Helpful Report

Posted 8 years ago

“Phone line never an issue, TV I've only ever had two issues but poor signal quality most weeks for the broadband. The contract price seems to change most months. Pay increase twice a year in 2016. When calling, usually, they are quite helpful and patient when explaining and talking me through my bills. However, speaking with 'Tiffany', she was very snappy and rude. I asked to speak to someone else/manager and she continued to repeat that I need to hang up the phone and call back. Not once did she apologise or try to start again, she just wanted to be confrontational. I explained how rude she was coming across and she then became patronising. Her skills for communicating and as a customer representative are much to be desired!”

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Posted 8 years ago

“Our cable system is below the pavement - not in a box above ground. When it rains- it floods and we don't get a Virginmedia service. Wifi goes most frequently, followed by our landline phone service, and then HD TV. Virgin have done nothing about this recently, only put the prices up, despite repeated engineer calls. I am now not only disapointed with Virgin but disgusted too. I look out the window and see it's raining again. Surprise surprise - the phone landline has just stopped working!”

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Posted 8 years ago

“I have been with virgin media for 4.5 years and every month time the bill goes up. I called them to express my concerns but instead fixing it. They said to me we can cancel your contract. Really..! It easy for them that you cancel your contract than solve your issues. What a garbage customer service. Their customer service made me cancel both my mobile line and broadband. Good luck with your loss.”

Helpful Report

Posted 8 years ago

Virgin Media is rated 1.2 based on 2,407 reviews