Virgin Media Reviews

Name: Virgin Media
Rating: 1.17

1.2 Rating 2,407 Reviews

3 %

of reviewers recommend Virgin Media

Company Reviews

Questions

Metrics

1.2

Based on 2,407 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Virgin Media made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Virgin Media 1 star review on 10th September 2025

Harley

Virgin Media 1 star review on 27th July 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 28th June 2025

Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

Virgin Media 1 star review on 27th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 12th May 2025

Kelsey

Virgin Media 1 star review on 8th May 2025

FrancisOlivia 771 At Gmail. Com

Virgin Media 5 star review on 29th April 2025

Jane

103

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“too many price rises - deal was promised over 18 months but prices raised after 12 and 15 months”

Helpful Report

Posted 8 years ago

“This is possibly the worst ISP I've ever dealt with. I recently signed up for virgin media business as I operate with a few small companies a variety of servers. They are awful the contractor came in and shoved the box on the end didn't test it and signed it off as complete. He left a mess behind and behaved totally unprofessionally. Tried to resolve this with customer service and so far no luck been waiting for days have had around 100 hours down time evethough they're contracted for 24 hours down time. Their foreign call centres are impossible to deal with. While the companies professionalism is unequalled in its poor quality. I've also been informed there is likely to be problems with my static IPs due to more faults at their end. I work in a technology role in my main full time job and while I work at a company and have any say what so ever I will never, ever use virgin media services again.”

Helpful Report

Posted 8 years ago

“A total joke, border on criminal. Bare face lie about broadband speed. I was informed I would get over 150mb when infact I received LESS THAN 12mb that's enough to stream around 30secs before buffing !! For more info look up watchdog virgin lie about broadband speeds !! Billing was always wrong always over charged and customer service was the worse I have ever had before this point. Trust me I used sky for 16yrs before moving house and giving these muppets a go as cable was an option ! NEVER AGAIN back with sky Entertainment package? There is naff all entertaining about virgin media.”

Helpful Report

Posted 8 years ago

“Worsest customer service in my life I never met such anrespectful attitude to customers Waiting for my Internet to be provided beginning of September and always some excuses and when they don't come they even think that they need to let know the customer that they're not going to come today , again my Internet should be installed and today again some excuse...Took twice of work and they didn't even come and didn't let me know that they're not going to do it.... I always have to contact them by myself after I spent all day waiting for them to come this attitude is just unacceptable....”

Helpful Report

Posted 8 years ago

“The worst customer service I have ever experienced. Indian call centre staff not fully trained. Fewer and fewer of their call centre staff give a stuff about inconveninece caused to customers. I have reached the point of no return with them. I have been a customer since 1999.”

Helpful Report

Posted 8 years ago

“Had 2 minor faults in 8 years, both fixed quickly. Broadband gets very close to advertised speed”

Helpful Report

Posted 8 years ago

“Waiting oh hold for two hours for someone to speak to. ABSOLUTE RUBBISH.”

Helpful Report

Posted 8 years ago

“Inconsistent and wrong information on my packages and prices.”

Helpful Report

Posted 8 years ago

“Not Fit For Purpose ! Virgin media is without a doubt the worst ISP I have come across since the dial up days. They are in short breaching regulations daily with knowingly selling faulty services to customers which is ongoing at the moment. If your considering their service ask about the known fault affecting all static IP customers and ask when it will be resolved. The answer undoubtedly is they do not know which I have been quoted for over 40 days. Here are the other items which are deceiving in their contracts and sales pitch. 1. Its 24 working hours SLA not 24 hours even if you are a 24/7 company from the point of the fault…. This is actually 3 days of potential complete service loss as quoted from helpdesk engineer on 13/09/2017 2. They are presently selling business service at 300Mb when they are universally aware of an ongoing issue with providing static IPs resulting in a 90% degrade in service. They will be quite happy to offer you 50% off your bill if you raise this with htem for a 90% loss of service though. Clearly, they are as bad at mathematics as they are at providing an internet service. 3. If you are fortunate enough to be online then in short you will be lucky to see 20% of the speed which they quote you on the sales pitch. With that in mind why not ask them when you call what guarantee of service speed they have. The answer to this is none so in effect you can be paying for 300 and getting 10 and won’t be able to get out of the contract. 4. Their Ts and Cs avoid any liability beyond the cost of the package so indemnity and loss of earnings is not covered. They are in fact directly waived in the contract which any company worth its weight would not have to put in a contract in the first place. 4. If you are fortunate enough to get through to the helpdesk (be prepared for upwards of 25 mins on hold) you will be even more fortunate to not be disconnected when trying to raise a fault or complaint. I was disconnected for 2 solid hours each time I tried to reach complaints repartment to have my issue resolved. In short, their service is shambolic, we have been hard down 3 times in the first month. Their staff are inept at dealing with even the most basic of issues and their contact is basically to tie you in as they are as per above openly aware they have massive network issues. Really this is actually beyond the requirement for the regulator, knowingly selling faulty goods or services is actually fraud in my opinion.”

Helpful Report

Posted 8 years ago

“Avoid avoid avoid Crap customer service and even worse connection service. 6 weeks ago registered and still not connected despite the connection team coming out 4 times. For a connection in central London!! No follow up from anyone. I've always had to chase. Emailed the CEO but he's useless. I'm complaining to OFCOM next. Richard Branson must be so proud...”

Helpful Report

Posted 8 years ago

“It is the worst company I ever met. Do not trust them if they promise you anything. They know even less than you know. And it costs you real money. I had mobiles- After few ridiculous situation switched to another provider. I was really down and desperate. Still, have broadband but it is not working properly. And forged technical support. If there are any problems with no internet you will be happy if you get a connection with service and spend hours explaining that you have no internet! I do not even try to call them if there is no internet for more than a day...”

Helpful Report

Posted 8 years ago

“Useless customer service , they only want your money , not there to help”

Helpful Report

Posted 8 years ago

“""Intermittent loss of TV and broadband, complained 4mths ago, found out today they are aware of a problem that will take months to fix. Will only refund if I call them monthly. Who has time to spend an hour a day sorting it out. Unbelievably poor customer service. They do find time to call me continuously to upgrade!”

Helpful Report

Posted 8 years ago

“lose tv connection time after time.hav. never can get through to speak in person. . reported it but just told my connection is fine. willfinish as soon as possible but not sure who to go with next”

Helpful Report

Posted 8 years ago

“Unreliable broadband speed. Absolutely crap.....completely fake in terms of speed. Fed up and pissed off.”

Helpful Report

Posted 8 years ago

“Called in enquiringly about a bill on my account. Was transferred over to 4-5 different departments over the phone, spent over an hour over the phone and received awful service. I was in a 9 month student contract, specifically explained to the person whom signed me up that I will only want broadband for the 9 month period. I explained I would not need the broadband for longer as I will be moving out of the address I'd be living in. I had to pay for the 10th month because I apparently needed to let the company know 30 days prior to when I want to cancel, even though I told them 9 months in advance! I had to pay for the 10th month and an additional £10. Poor service over the phone as I had to explain the situation 5 times and went through security questions too many times.. a conversation that should take up to 10 minutes took an hour. I work for Virgin Active customer services and I am appalled by Virgin Media customer service.”

Helpful Report

Posted 8 years ago

“Blocked me in my house, cordoned off the pavement and blocked my access to my disabled parking bay. Emailed them twice and today contacted CEO, no response from anyone. Not a customer, never will be if this represents customer service level. Installer having a nice smirk, said we should have come and got him and he would have moved the digger. Barriers left their and access to vehicle still blocked,it looks like that will be it for the weekend.”

Helpful Report

Posted 8 years ago

“Avoid at all costs. Moved in my new house 2 months now and still no internet upstairs - I live in a bog standard semi. I have had to wait for countless engineers to sort out this problem after a number of phone calls. The customer service is beyond poor. They get you tied in a contract then you are passed around from department to department. Disgusting and unacceptable.”

Helpful Report

Posted 8 years ago

“Terrible company been with virgin media since 2006 if you ever change your package they never take the price they have told you alway take more out your bank customer service is appalling when you complain they never call you back. Down sized my package at Christmas moved house in June where I was going to didn't supply virgin media I was sent a cancellation bill of £215 when I try to complaint that I had been a loyal customer all these years no one would listen and promised me someone would call me that never happened only thing I'm getting now is threatening letters going to take me to court if you are thinking of going to Virgin media THINK AGAIN”

Helpful Report

Posted 8 years ago

“to many price increase and terrible customer service bounced from one person to another and after 30 minutes of this I gave will just cancel my direct debit and wait for response if any”

Helpful Report

Posted 8 years ago

Virgin Media is rated 1.2 based on 2,407 reviews