“We made an order in October 2015, which we received promptly. But that's where the good news ends. We had to return several items which we did within the required timescales. It is now 10 weeks later and we still have not received our refund. We have contacted Boohoo on numerous occasions that have promised to refund us, but we are still waiting. This is outrageous customer service and we will now be seeking legal advice.”
“They are the WORST.
I live in the US and have ordered items before and it was fine, everything arrived on time. This time i ordered a few things a week ahead of Christmas and chose delivery that would ensure it would be there on Christmas eve. My items never arrived. When i tried to find the number to call to see where my things were i found no number. i emailed as the website suggests and got an automated message followed by an email saying my package had been lost. I responded that i still wanted the items and i was assured they could be reordered and sent express so i would not have to wait another week. I received another email that two items were not in stock, i agreed to just have the other items sent. I got another email that they were being send standard delivery and i wouldn't get them for another week and a half. when i tried to respond and tell them that express delivery was promised since my package was lost by them and not me, i received another automated response and another email telling me AGAIN that the other two items weren't in stock, as if they hadn't read the prior correspondence. I tweeted at the company twice and got no response. I just want my money back at this point because its ridiculous. Upon calling the number to the office i had online the receptionist told me customer service "doesn't have access to phones" and that i should tweet for a quick response (Which i already did). After i insisted that i did everything i was supposed to do and things still weren't working she claimed she had no way to contact anyone from customer service. as a receptionist for a company that seems silly.. and downright stupid. long story short they are fine if there are no problems with delivery, but if there are, you're screwed because there is no way to get a straight answer from customer service.”
“Next day delivery ??
On several occasions I've had to settle with my order showing up 2-3 days later when I pay for next day delivery . When I message costumer service I always get the same rubbish "courier attempted but no one was in " why would I leave home when I'm expecting a parcel! This has just happened to me as I type and I felt the need to write a review as this is very ridiculous”
“Terrible service as ordered an item for next day delivery and failed to comply with what they offer customers and never received the item and still waiting for delivery of it. Very poor company as take your money and fail to deliver on time.”
“Ordered a dress on 6th Dec paid for next day delivery .Required for my sons charity event tonight (11th Dec). Still not arrived. Contacted boohoo 8 different times to be promised it would be delivered by the next day. Still not here and now how no dress to attend the event .Extremely dissapointed in boohoo, both the lack of effort your team made to chase up my delivery and lack of call centre - unless you are on Facebook you get no response to emails. Terrible experience and don't think I would ever use this company again. Most of my friends have also said they are disgusted by boohoo and won't use it again .”
“Awful!! Bought a bag and had it a week and the strap broke so went back on and bought another as it wasn't that expensive and only had it 3 days when the metal came off it!! Emailed boohoo who said they would refund me for both items I had paid for when I sent them back. Did this and they only refunded me for one. When I questioned this they then asked me to trek through order numbers and previous emails to confirm purchase etc when they had all the information at their end anyway! In the end I gave up with the hassle they were causing me and the time this was taking for something that was their fault!! Still awaiting a refund!!! Really unimpressed this was my first time using Boohoo and it will certainly be my last. Complete trash and awful service.”
“Poor quality, ill fitted clothes..... The actual material used for a dress i ordered looked sooo different from the website. It looked like material used to cover a sofa when i received it!!!!!! Don't waste your time and especially you money. Better off going to primark!!!!!!!”
“I never write reviews for websites however my experience with boohoo.com has been appalling. I ordered a top on a Friday and paid 4.99pounds for next day delivery as I needed it for the saturday evening. This order never showed up and it still hasn't, however they claim the order was delivered and signed for. So either this is a complete lie to cover their own backs or they have unprofessionally given my order to the wrong house. After many emails and attempts to get in contact with Boohoo they simply failed to understand the situation, i must admit they did offer to re-deliver my order at no further cost however as soon as I replied to this saying I did want another order delivered they did not reply. I had to tweet them, where they responded acting very nice and pleasant but as soon as we started to contact on a personal message on twitter their replies were late and simply ignorant. I did not once receive an apology from anyone working for customer service. I certain that I will never ever shop here again and I will make sure none of my friends or family will either. In the end I decided to ask for a refund as there is no way i would waste my money on this ridiculous excuse for a clothing company.”
“Ordered dress for the first time, fast delivery they said and still don't have it. Absolute disgrace. Con artists! Do not not not not buy off them!!!!!!!!!! Ridiculous! Stay away at all costs!”
“Ordered items on a next day deliver, they didn't arrive to I emailed them, the email was sent back saying that they couldn't locate my order, however I have received a confirmation email stating it was in transit. When emailed customer service it says I have to wait 24 hours. So fat I have been writing two days for my next day delivery, the money has been taken from my account. I have no items delivered and nobody is responding to my emails to re-debit my account as I do not need the items anymore.”
“I ordered loads of items from boohoo, I soon realised that most clothes were too short and completely wrong sizes! I'm a size 8 and had to re order two dresses in a size 6 and 10. My order did not even post all of the items I ordered, I asked them to send then when they did they followed the usually boohoo trend and did not fit. I sent them back and I still have been charged for them. After spending what seems hours of my time getting a response I have been ignored for over a week after talking to two different people about this. If you are going to order from this company I would suggest not! They don't even have a helpline number to talk to! I certainly won't be ordering from this website ever again!!!!!!!”
“Absolutely awful!!! I placed an order on a Monday, didn't receive an email that it had been shipped at all that week so I emailed customer service. I told them I ordered the shoes for an event the next Saturday and that I expected 14 days would be plenty of time. 24 hours later they responded and assured me that I would receive them on time. Then I began tracking my package and it said. would receive it the day before my event. I was annoyed but relieved that I would receive it in time. Then today (two days later) I tried to track it again, both UPS and wndirect said information could not be found. Then I received another email from them saying my package shipped TODAY and I won't receive it until the 22nd of October. Entirely too late and absolutely ridiculous. If that is the case, that will be 17 days from the day I placed my order. I am very very unhappy with this entire process and do not recommend this company to anyone. Boohoo should take a few hints from Missguided.”
“Fast delivery but very poor cheap quality, in fact 2 identical tops ordered in different sizes and when they arrived they were different colours (supposed to be white) with different labels. Never will use they again !!!!!! I wrote a review on the top but it is nowhere to be seen, probably because it was a terrible review of their clothing!!”
“i bought a clothes for next day delivery and i payed but its been 4 days not receiving it plus the web peoplw keep saying they gonna solve it and don't”
“paid for next day delivery olready 6days. Tried to clame back delivery fee but boohoo refused to do that by claiming that there was attempted delivery. Basically they blamed me, but the fact is that last 6 days I waisted sitting at home and waiting for delivery and no one has rang my doorbell.”
“Very poor quality, sizing completely off, at a least 2 - 3 sizes too small.
Don't get me started on the returns!
It takes weeks and weeks to get a refund!! I'm still waiting 4 weeks after its been returned and they've got the item.
Never again, may as well flush money down the loo.”
“Only ever orders twice and had to return items both time waited over 21 days for refund, only order if you plan not to return, never ever have you to wait this long for returns, disgrace”
“I ordered a co-ord set with first class delivery I never received this item untill I emailed them saying where is my item for them to inform me that it was never sent as the item is out of stock but the website still allows you to perchance the item which credits in stock. Very disappointing website will never use again!!!”
“Your site is always closing down on me half way while i am shopping. It has been like that for a year. You always put things on sale and after a few days the prices go way up again. I am not pleased with the customer service. I wouldnt be buying from u no more even though delivery service is good. F u guys”
