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Boohoo Reviews

2.1 Rating 1,776 Reviews
27 %
of reviewers recommend Boohoo
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Email:

customerservices@boohoo.com

Location:

49 51 Dale Street
Manchester
M1 2HF

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Boohoo 1 star review on 23rd June 2025
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Boohoo 1 star review on 5th May 2025
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Boohoo 1 star review on 23rd October 2024
Emma
Boohoo 1 star review on 23rd October 2024
Emma
Boohoo 1 star review on 23rd October 2024
Emma
Boohoo 1 star review on 23rd October 2024
Emma
110
Anonymous
Anonymous  // 01/01/2019
I am absolutely appalled about the stories I've heard about boohoo. The way they treat their employees is despicable and there is definitely a huge level of favouritism. I know of one girl who was forced to leave her job because she was ill, how disgusting!! The management take about 2 20 minute breaks in the morning but it's definitely a big deal if someone in the C.S department goes to the toilet 2 or 3 times. If any one is thinking of joining boohoo, take all this into consideration. They're just bothered about popularity and brand image, nothing is ever about their employees unless you've been promoted. I would never work for such a disgusting company!! All the best to everyone who's already there, my best bet is find yourself a new job and get out of there!!!!
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Posted 10 years ago
poor quality and taking forever to get the refund. ( you have to wait like more than a month)
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Posted 10 years ago
My item has not been delivered and the customer service is very Frustrating And poor, their Facebook page and any other site with boohoo in is full of negative feed back frustrated upset and angry customers but you don't realise this until after you order, trading standards should do something about this company.
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Posted 11 years ago
No returns. They don't follow their own return policy. Sent tracking number and list of items. Waiting since June to get my money back. Feel cheated.
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Posted 11 years ago
Used to love shopping boohoo. Until my recent emails from customer care over there recent delivery issues.
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Posted 11 years ago
Fuming ordered a dress off boohoo payee extra on delivery for it to come today! And they have sent the wrong one! Rubbish customer service!
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Posted 11 years ago
Boohoo customer service is terrible they dont even have a number to ring.
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Posted 11 years ago
I ordered two items from Boohoo and when I opened up the package I was embarrassed! I understand that the prices are ridiculously low, but I never thought I would receive such cheap quality items. In the photos the clothing looks decent quality and when you receive it, it doesn't even look like the same item from the photo. Looks are definitely deceiving and I won't order from them again.
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Posted 12 years ago
Boohoo is rated 2.1 based on 1,776 reviews