“The agent Emma Brown was very good and very helpful. In retrospect, I wish there had been more warnings about the lengthy process to obtain a Russian visa. The visa problems may mean I will not have one in time to take the trip though I am paying an exorbitant amount in trying to obtain one in time to depart.”
“My booking experience was okay. I did not know that the touring company who would be conducting the tour is Walks LLC. I would have appreciated knowing that from the beginning. Walks seems to be quite a decent company.
Another very important item that needs improvement is the voucher. You need to add all of the information directly on the voucher so it is clear what the customer is buying.”
Posted 1 year ago
Thank you very much for the review Arthur. Our tours should contain all the necessary information on the tour voucher. We will, however, double-check the tour you booked to make sure that everything is correct.
“We had a wonderful trip to Upper Mustang in Nepal in Aug 2019. Our guide, Dave, was charming, knowledgeable and extremely helpful. Out booking experience was flawless and all our queries were answered extremely quickly. Dave found us the very best bedrooms and ablution facilities, which were always very clean, in each of the guesthouses which we stayed in. I strongly recommend Bookmundi company to you and especially out guide, Dave. Thank you, our holiday was wonderful. Bob and Mary Scholes”
“I did not know Bookmundi to start with so was a bit hesitant to purchase. However, after doing lots of research I found out that Bookmundi offered the best price and as a result I purchased my tour. The entire booking experience and Bookmundi's customer service team has been great. Will definitely use you again!”
“The travel company associated with your have kindly been in contact and very accommodating. Did email bookmundi few days ago about booking and after initial contact heard nothing back. Shame really”
Posted 1 year ago
Thanks for your review, appreciate it.
We did see your enquiry at our side. We did not answer your question as we could see that you had already processed the tour booking. We therefore thought your question/concern had already been addressed. Sorry for that.
Our customer service team has sent a follow-up email to you to see if there is anything we need to assist you with.
“I had the BEST experience booking with bookmundi. My guide listened to everything I wanted to do during my travel time and made it happen. He organized the trip better than I ever could and that comfort of knowing it's all handled is priceless. He answered all my questions, was very kind and helpful, and was available even when he didn't need to be! Santiago went above and beyond to make this the trip of a lifetime, and I would do it over and over again. I recommend this to anyone that has an idea but feels overwhelmed by figuring out all the bookings.”