“Thank you James Harrison !
I wish to acknowledge James Harrison as being an outstanding communicator, super efficient, who offered exceptional ongoing support, during the booking of a tour to Sri Lanka with Bookmundi.
James is a shining gem in the organisation, a compassionate kind individual with outstanding tenacity on every level.”
Hi Liz,
Your 5-star review brightens our day. We truly value your feedback and can't wait to welcome you back for another outstanding experience.
We hope you have a fantastic trip with your girl gang to Sri Lanka.
Best Regards,
Eve Smith
Customer Service Manager
Bookmundi
“Happy that we were able to include extra nights during our 'Patterns of Turkey' 13-day tour and that complimentary transfers allow for arrival and departure days outside of the tour days. James was very helpful, always courteous and very prompt in answering my many questions. (There would have been fewer had more details been provided at the website. I like to know ahead so there are no surprises.) So far, so good. I have all the info I need to book and will do so shortly. I will post more after the tour.”
Hi Marcel,
We appreciate your feedback and are delighted to know that we were able to include extra nights and airport transfers for your tour. As for your suggestion on the website, we will look into it and incorporate more details on the website. Thank you!
Best Regards,
Eve Smith
Customer Service Manager
Bookmundi
“I can only say congratulations for a streamlined, detailed and accurate confirmation of our booking! Well done...it bodes well for the adventure we are truly looking forward to. Just one thing you could do for us please: enter my partner Catherine Griffiths name on the booking confirmation; you have entered my name twice.
Thanks again, Tony”
Hi Anthony,
Thank you for taking the time to leave us a review. We are delighted that your experience was smooth with the booking. As per your request, please be advised that Catherine is now also listed as the second traveler. We sincerely apologize for the error here.
We wish you a wonderful trip to Kerala.
“The website is easy to navigate and has a lot of useful information. The booking process was very smooth and their customer service is excellent, especially Juliana and James who would respond within 24 hours and were always helpful! I highly recommend you book your trip through them.”
“The booking process was excellent. The website is clear, simple and easy to navigate. Processing was carried out immediately with a booking reference number followed a little later by a confiramtion email. Any questions regarding the trip wwere ansered immediately”
“Exceptional service throughout. My experience with MiCuba has been fantastic. Monique and her team are extremely responsive, professional, and accommodating. We collaborated and exchanged ideas to build the ideal itinerary. The entire trip went without a glitch. We were able to rely on all the plans that were arranged; every day, all the guides and drivers were punctual allowing us to experience piece of mind. In addition, we were provided with an onsite contact - just in case. The experience with MiCuba couldn't have been any better!”
“Service was good. We were assigned a travel expert same day as our inquiry. The travel expert, Ms Hien, ensured that the proposed tour package aligned with our desires. She was easy to work with and knowledgeable. Tour package pricing was reasonable. Payment was easily accomplished through Bookmundi website.”
“Posted an earlier review of one star that prompted Bookmundi to reach out to the tour operator and clarify my questions. I am very satisfied with the response and have adjusted my review to 5 stars.”
Hi Gerardo,
We are very happy to hear that we were able to resolve your issue. We hope you get a great time on your trip to Nepal.
If there is anything else you need help with, please do let us know.
“I am very happy with Bookmundi customer service and Mr. Tomaz Martinek, the tour organiser. Customer service team has helped me to communicate with Mr. Tomaz when I had problems via the emails. Mr. Tomaz is also a very professional tour expert that gives very good advice on the tour plans, taking in consideration the safety and comfort of my children who will be travelling with me. He is also very patient in answering all my questions of which I appreciate very much.
I would highly recommend Bookmundi to all that wish to plan a trip to Switzerland to suit your family needs.”
“The bookmundi customer service team was very helpful and did a fantastic job in sorting out my travel credits! Thank you for being accomodating and patient in answering my queries.”
