“My daughter became sick prior to us leaving for our trip. Staff displayed incredible empathy and assisted in us getting a part refund of our tour. We were very happy with the staff and the warmth displayed regarding our situation.”
“It was fast and easy to book a tour via Bookmundi. There's so many selections so choosing the right one that will fit your budget, schedule and travel plans was a challenge but Bookmundi delivered somehow. Thanks and will see how the tour we chose in October goes.”
“Despite me booking so last minute, bookmundi managed to get me on this tour. I was fully updated the whole time (updated everyday). Thanks to James Harrison who gave updates and helped me!”
“I was very pleased with Bookmundi! Not only because of the very easy and straight-forward booking process, but also because of the super quick and helpful customer service of their employees! Can definitely recommend Bookmundi!”
“Prompt follow up on trip booking. Quick to provide alternatives to trip booked but cancelled due to group filled (but reflected available on website). Good job on service. But room for improvement in trip availability listed on website.”
“My first time booking on Bookmundi. I was able to use their chat feature to get my questions answered right away and their email response confirming my booking was also easy to use.”
“The trip was very well organised! The guides were always there to help:) Friendly and comedy guides Manuel and Diego ! They made the trip more enjoyable:) I will visit next time for sure:)”
“We have not yet taken our trip to Italy, however the communication with Bookmundi has been very good. Any questions we have asked have been responded to the next day by Juliana our rep. The information has always been timely and very detailed. All payments have been deducted by Bookmundi on the dates they told us they would deduct. So very easy to plan.”
“I got in touch with bookmundi for my private day trip to Abu Dhabi from Dubai. It was a very personalised tour that I wanted due to my aged parents, so also need assistance in terms of wheelchairs and people to push wheelchairs.
They were efficient with their responses and have accomodated all my needs for that day.
I am now looking forward to our day trip to Abu Dhabi with bookmundi.
Thanks for all your help.”
“I have interacted with Bookmundi on two trips and I have found their customer service to be outstanding. The response to my questions has been timely (given the time difference between where I live and where customer service representatives are located) and focused on the information I needed. My experience with the customer service is exactly what I would expect from a company focused on bookings to varying parts of the world.”
“Preparing the trip was very easy with all Yangyang her great knowledge, ideas, being so flexible and friendly. If the trip is like preparing the trip we will have an awesome trip and be happy customers 🤣. Because of the 11 hour time difference. We always got promptly the next day an answer. Perfect!”
“So far, so good. Booked a trip for the Spanish Ring in November and the planning is going smoothly. I appreciate Peter's responsiveness with my queries considering the time difference and that he is facilitating my experience with the tour operator Europamundo. Looking forward to a memorable trip.”
“Cynthia has been a delight to deal with and has responded to all our questions very efficiently and with some wonderful ideas. I was very anxious in arranging a tour with an overseas company but I feel very confident that Cnythia has arranged a wonderful tour for us to visit Patagonia in January 2024.”
