“It is very easy and fast to book trips with bookmundi. Peter responded to all my questions and send confirmation e-mails very quick. Look forward to our tour to Spain.”
“I used Bookmundi site only to search for a tour of Cuba. I found MiCuba out of the Netherlands whose contact Monique took their basic Havana tour and added on more days for us to go to Trinidad and Varadero. She customized the trip with local tours and transportation with new yellow taxis between cities and classic cars when in town. Everything went off without a hitch and Monique kept on top of all my requests.”
“Don't book unless you plan to only travel 2 to a room! They reserved our reservation and then said they cant accommodate my family. Meanwhile they took to long to respond. Thus costing me my deposit. The customer service was totally useless!”
Dear Wendy,
Thank you for sharing your concerns with us. We understand how disappointing it must be when travel plans don't unfold as expected.
Regarding room capacity, we regret that we couldn't accommodate you and the children in a triple room. As noted on our product page, only twin rooms were available for this tour. Your request to arrange a triple room was an exception, which understandably took longer to process due to its complexity, as previously communicated by the operations team. We appreciate your understanding in this matter and recommend verifying the type of room available before booking to avoid similar situations in the future.
Concerning your deposit, we acknowledge that you accepted our cancellation policy at the time of booking, which clearly stated that deposits are non-refundable if cancelled after booking. We appreciate your feedback and will consider ways to enhance customer satisfaction while adhering to necessary policies.
Thank you once again for your feedback.
Best Regards,
Eve Smith
Customer Service Manager
Bookmundi
“I love the ease of using Bookmundi! I was not as happy with the response of its representatives. They were not always timely in returning my calls and emails.”
“Working with Maria through the booking process was very easy. We are so pleased to have our travel confirmed and are looking forward to a great adventure!”
“I was completely impressed with professionalism and customer service provided by Bookmundi. Special thanks to Peter Adley who consistently support me with all the queries I have raised. Im looking forward to smooth service to our upcoming tour.”
“This is my first time booking a trip through Bookmundi. Thank you Maria for your great help with providing information timely, much appreciated. Trip booked and confirmed.”
“My husband and I are 80 years old, but we’ve desired to visit Switzerland, the birthplace of my paternal grandfather. We were delighted to find Glorious Switzerland on Bookmundi. The trip fits well in our planning, and we’re well-served by our patient and very diligent Maria Hall in customer service. We have had several interactions on WhatsApp and each request has been responded to quickly and efficiently. We would highly recommend this company and its outstanding employee, Maria Hall.”
“This is my first time booking a tour through Bookmundi and Maria has been extremely helpful, providing timely responses and plenty of help throughout the entire process. Highly recommend Bookmundi!”
