Boots Reviews

Name: Boots
Address: Boots Customer CarePO Box 5300, Nottingham
Rating: 2.60

2.6 Rating 1,890 Reviews

39 %

of reviewers recommend Boots

2.6

Based on 1,890 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Boots:

Buy health and beauty products online from the UKs most popular chemist, Boots. Find pharmacy services, prescriptions, baby, diet, fitness, hair products and perfume. Check out the huge selection of our online products, the number one store the UKs.

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Phone:

0845 609 0055

Location:

Boots Customer CarePO Box 5300
Nottingham
NG90 1AA

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"Failing of contractual requirements by not delivering my parcel to my building\r\nMy daughter placed an order for two electric toothbrushes, a hairdryer and shampoo ( 192 pounds!) for the delivery date of the 19th September 2023. I was staying with her then, and waited the whole day for the delivery. It did not arrive and has never come. We phoned Boots that evening and were told we had to wait 24 hours before reporting it.\r\nWe phoned (20th) the next day and were told it had been delivered. It had not. I had also been in the day of the 20th as we were expecting various deliveries, and I kept checking if we had received any deliveries.\r\nWe emailed and phoned again and were told we had to wait 72 hours before an investigation could be logged.\r\n\r\nThe Royal Mail had a photo on their system showing delivery. It was a photo of a building area not anywhere in our building. We sent an email including their \"proof of delivery\" photo and photos of our building showing how it could not possibly be our building, so it could not be used as proof of delivery, instead, it was proof that it had been incorrectly delivered.\r\nAfter numerous emails and telephone calls, We were informed on the 7th of October that the Royal Mail had investigated and concluded that the parcel had been delivered. Boots's contractual requirements had been met, and we would not receive a refund.\r\n\r\nI am distraught and disappointed. The fact that the Royal Mail photo was not of our building, there was no option to have a signed delivery for a high-value item, and it is Boots who has a contract with Royal Mail for delivery, not us; how could they conclude that their contractual obligations had been met. This is a large sum of money to lose as Boots, who has a contract with Royal Mail for deliveries as their carrier, are failing in their \"contractual requirements in relation to this order\" as Royal Mail did not deliver the parcel to the correct building which resulted in us not receiving our parcel at all. We should not bear the consequences of their mistake.\r\n\r\nBoots suggested we \"contact your local authorities if you believe the parcel has been stolen from your property\". We cannot do this as the authorities would conclude that the parcel was never delivered to our building based on the photograph provided by Royal Mail and an examination of our building. It would be evident to any observer that they were not in the same building.\r\n\r\nDate of experience: 19 September to October 07, 2023"

Vanessa Davies

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They have continually failed in my experience to serve their customers. I have had issues with customer services. Their BOGOF and promotional offers are misleading and fraudulent. I was mislead into purchasing a 3 for the price of two but they had put the price up by 33%. Effectively no promotion. Do not use these Cowboys, they think that all their customers are Indians and we know what the fate of Indians was!”

Helpful Report

Posted 7 years ago

“I had my sight test done at Boots Tottenham Court Road. When I asked for a further copy of my prescription they refused citing 'data protection' even though as I explained, this was my personal data and I was requesting it. The opticians manager finally agreed to email it to me and hung up the phone. He never emailed it to me. In the questions they asked me it was clear that they have a policy of doing this to prevent you from buying frames elsewhere. In any event, they were incredibly rude and I felt very let down by their poor service”

Helpful Report

Posted 7 years ago

“I have recently visited 3 different stores and find the staff aloof and very unhelpful I went to get some perfume for my granddaughter not having a clue where to look I approached one member if staff to be told she was busy doing an order and waved in a general direction. At another store I had to search for help and was shown the perfume in the gift aisle. I then had to queue because despite ringing her bell for help no one came to help. Will never shop at boots again until staff attitudes change”

Helpful Report

Posted 7 years ago

“My experience working at Boots Watford I am writing to you regarding a conversation I had with Ade who is one of your floor managers for the beauty department at Boots Watford, whereby I was wrongly discriminated against. I am currently employed by Artisan People and have recently been working temporarily for Liz Earle in Boots Watford Intu. I do not consider myself disabled as having eczema does not prevent me from carrying out day to day duties but, it is however a long-term condition that I have no choice over. I would like to high-light that under the Equality Act 2010 provides that a disabled person cannot be discriminated against in the following circumstances: • At work • When buying, or renting property • In education • When providing goods, facilities or services I would also like to state that Liz Earle is a naturally active skincare beauty brand. They base their philosophy and principles around natural products, looking and feeling great and ensuring that their products are available for all skin types. Liz Earle also states; "we create products for every skin type and that while beauty is of course much more than skin deep, we want to make a difference in better looking skin that can attribute to our confidence and self-esteem". Today on the 23rd October 2016, I believe that I was wrongly discriminated against by a member of your management team, Ade, who is currently the floor beauty manager of boots Watford. The discriminatory act was as follows; Firstly, she asked me to follow her to the office. At this point I was under the impression that I was about to get into trouble for doing something incorrectly pertaining to the job role - this was not the case. Secondly, Ade took me into the office to talk about my Eczema, a skin condition I have suffered with since the age of two and I am now twenty-one years old. She then began asking if there was "something wrong with me", if "I were ill?" and "if I were okay?". The conversation then carried on as follows; employer : "Please we have had complaints about your itching, you were lifting your arm up to itch and it doesn’t look right. As a beauty department, this doesn’t look good for our customers, please can you not do that?" I then said in complete confusion: employee: "oh really? who has made the complaint?" employer: "I cannot tell you that but when we have customers or staff complaining about you itching it doesn’t look good, so please could you try to refrain from itching?" employee: "Okay, do you want me here?" employer: "Of course I do but as this is the beauty department it does not look good". employee: "I don’t understand, this is something I suffer with. I am not choosing to itch, if I could stop it I would and I think I am going to go home". employer : "Okay, if you’re feeling that bad that you cannot work that’s fine". The manager Ade had ultimately told me that having Eczema is not beautiful and I do not care if this is something you suffer from and cannot help, you need to refrain from doing so as it does not look good for us and prevents us from potential sales. I left the conversation without any hostility towards her and had remained entirely calm throughout. At this stage I could only look at her in dismay as I was trying to figure out whether or not she was being serious about the topic and content of the conversation, or essentially just had a complete lack of people skills. Following this conversation, I can only say that I felt broken and my confidence had been shattered by someone that had no understanding of how and why this was going to severely affect me. I later went home and began to feel embarrassed and ashamed, I could not stop crying about what had happened earlier in the day. I felt as though I were made to feel I had something wrong with me and that I had done something wrong. I should make it personally clear that if I were not the strong person I am today, this conversation could have broken me to the extent to where I fell into deep depression or turned to suicide. People who suffer from this condition are made to hear comments like these all of the time and have to look the other way. We should not have to go into a place of work where we feel safe and receive antagonising, patronising and vindictive abuse from managers who have a duty of care for us. In saying this, I do believe that Ade may not have understood or realised the extremity of her comments, but I would have thought that someone especially of a managerial position would have possessed the decorum, people skills and a sense of morality to better address a situation like this. I would also like to point out that the fact I was even brought into the office for such an issue is shocking and so I have no doubts that others may have experienced prejudice or discrimination during a recruitment process for this company, due to the idea that they feel such conditions may tarnish the 'look' of their brand. I feel there is a lot more to be said and considered about this issue I have personally been subjected to, and therefore suggest that Boots as a company invest more into their staff training and management to avoid further situations like these. Boots should be aware that there is no excuse for this type of behaviour from their staff, especially its managers, as they should employ people who have a sense of compassion for other human beings.”

Helpful Report

Posted 7 years ago

“Failed to deliver order, said would resend then cancelled order and then customer support just said it couldn't be helped. Awful customer service, and no one seemed to care.”

Helpful Report

Posted 7 years ago

“Boots travel is awful and should be avoided. I won't go into too much detail on my shocking experience with boots and will just give one example... They kept me waiting for a very straight forward query for over 3 weeks. I had to chase then numerous times after they never got back to me within their agreed timescales. Boots is just a middle man and passes the buck to the incompetent third parties they use. I would hate to even think how they would handle and respond to anything that came close to a medical emergency or claim. After over 3 weeks they finally confirmed my policy wasn't going to be suitable for the length of my trip. So they cancelled it and left me to find another. I would never trust anything as important as travel insurance with this company.”

Helpful Report

Posted 7 years ago

“I had a long wait even though staff were clearly free. When I eventually was served the young lady was extremely rude and not helpful at all. When asking her about a Estée Lauder product she wasn't willing to help as she said she didn't work in this brand and that she worked in no.7, she said that the lady who works with Estée Lauder is on her lunch so come back then and then walked off before I even finished my sentence!! I have never experienced this in the Trowbridge Boots Store. I didn't go back as I was really not impressed!!”

Helpful Report

Posted 7 years ago

“My mother in law bought me an itison voucher for Aberdeen Bon accord centre.The offer was to get a 'glass of proscetto and a make up tutorial from Lancôme ' lady at counter was really rude, did nt give me an offer of a glass of wine and every time I told her the colours I didn't like,she ended up using them on me!! I left looking like a clown!! Lady at counter was supposed to have worked there for 15 yrs!! I think it's time for her to change jobs if she doesn't like pleasing her customers.The one star was for Lancôme only.”

Helpful Report

Posted 7 years ago

“Į was shopping today as usual in the pharmacy located in Tooting. The lady working there was rude to me, I don't even know why. I was nice to her. She rolled her eyes when I asked for a bag even though I told her I'll put all my things in it myself. When I thanked and wished her a good day, she said bye in a weird way and gave me this look as if she wanted me to go away. I don't understand this. My mood was ruined. I'll not be returning to this pharmacy again.”

Helpful Report

Posted 7 years ago

“Pointless. Same old same old. Forgot my password, sent the reset link 6 times. Six! Still no email to reset it. Sod creating a new email just to rejoin the site. I'll switch to Superdrug”

Helpful Report

Posted 7 years ago

“Paid nearly £70 for a bottle of perfume as gift for my daughter. Free gift should have been available but was not. Staff at store said they routinely did no receive promotional offers. I contacted customer service who said that they had run out and offer was subject to availability contradicting the store staff. I responded saying that they had never received any. They then confirmed that was correct and that they wished to reach "optimum" customers. Why lie in the first place. They said if I had ordered online, I would have received a gift. I responded that if they were available, then why not let me have one please. No response to this. Poor customer service, reflected in other comments on site.”

Helpful Report

Posted 7 years ago

“Two Rivers Staines have not fulfilled my mother's epileptic medication. Now a full three weeks we have minimum medication and they have made no effort to help. When I dared to complain they told me to sort it out myself. So I am now stranded trying to care for a vunerable person and find medication. Boots Two Rivers you should be ashamed!”

Helpful Report

Posted 7 years ago

“Placed an online order and cancelled it . Boots have not refunded my money”

Helpful Report

Posted 7 years ago

“I have been a loyal Boots customer for 20 years however after today's experience I will not be shopping there again. I placed a large order online, including Estée Lauder products as it is bonus time and the purchase of two products entitles you to a free gift. My items arrived today and no gift, I called customer services who said sorry it's missing from your order but we can't send out free items. I explained that the item was not 'free' as the customer needed to spend a certain amount to receive the gift promotion. Could they please check london stores to see if it's in stock and I can collect it from there. Customer services said no we can't do that. Very unhelpful especially as I've signed up to the Boot's Estée Lauder club. Surely club members should get some sort of priority when promotions come out? Very disappointed.”

Helpful Report

Posted 7 years ago

“Ive been using Garnier Nutrisse 5.3 for a couple of years and since then I've started to loose hair and the last time I used it I got scalp irritation and severe hair loss. I've used a magnifying glass to read the content small prints and found that it contained PPD ( p-Phenylenediamine) a compound which is banned in many countries in Europe but not in the U.K. It causes severe reactions and hair loss if the company changes the concentration without indicating that within the content. Applying a test behind the ear won't show the effect of this dye on hair loss, be aware.”

Helpful Report

Posted 7 years ago

“I just received my Boots delivery and there were 4 items missing. When I phoned Boots they told me that the rest of my items were being sent separately. WHY? The 2 items I received were rattling around loose in the box and the day cream had come out of its box slightly leaking. So not only did they not protect my items (leaving them to rattle around inside the box) I had to stay indoors even longer because they had split my delivery into 2 separate deliveries! I will stick with Yves Rocher in future they are fantastic. Won't be using Boots again.”

Helpful Report

Posted 7 years ago

“Customer service appalling at Boots in Petersfield. Customers left at till unable to pay because the till staff are off answering questions.”

Helpful Report

Posted 7 years ago

“Rude staff at Pharmacy. Rude abrupt & unsatisfactory response in first telephone complaint very long telecom. Had to make a second telecom Much better response but over one hour meaning I will be charged a lot for the call. Not offered to call me back and then negative response to complaint after 7 days”

Helpful Report

Posted 7 years ago

“I bought a pair of reading glasses on the 8/08/2017 and within a month they had fallen to bits, when I took them to the Caterham branch they refused to do anything.”

Helpful Report

Posted 7 years ago

“So Disappointed with Boots. I order Estee Lauder products from Boots which should have come with a free gift worth £75 however when I received the gift was completely different with some mini samples. Misleading costomers. Very disappointed! Would never recommend anyone to user boot.com”

Helpful Report

Posted 7 years ago

Boots is rated 2.6 based on 1,890 reviews