Boots Reviews

Name: Boots
Address: Boots Customer CarePO Box 5300, Nottingham
Rating: 2.60

2.6 Rating 1,915 Reviews

38 %

of reviewers recommend Boots

2.6

Based on 1,915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Boots:

Buy health and beauty products online from the UKs most popular chemist, Boots. Find pharmacy services, prescriptions, baby, diet, fitness, hair products and perfume. Check out the huge selection of our online products, the number one store the UKs.

Visit Website

Phone:

0845 609 0055

Location:

Boots Customer CarePO Box 5300
Nottingham
NG90 1AA

Write Your review

Tell us how Boots made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

"Failing of contractual requirements by not delivering my parcel to my building\r\nMy daughter placed an order for two electric toothbrushes, a hairdryer and shampoo ( 192 pounds!) for the delivery date of the 19th September 2023. I was staying with her then, and waited the whole day for the delivery. It did not arrive and has never come. We phoned Boots that evening and were told we had to wait 24 hours before reporting it.\r\nWe phoned (20th) the next day and were told it had been delivered. It had not. I had also been in the day of the 20th as we were expecting various deliveries, and I kept checking if we had received any deliveries.\r\nWe emailed and phoned again and were told we had to wait 72 hours before an investigation could be logged.\r\n\r\nThe Royal Mail had a photo on their system showing delivery. It was a photo of a building area not anywhere in our building. We sent an email including their \"proof of delivery\" photo and photos of our building showing how it could not possibly be our building, so it could not be used as proof of delivery, instead, it was proof that it had been incorrectly delivered.\r\nAfter numerous emails and telephone calls, We were informed on the 7th of October that the Royal Mail had investigated and concluded that the parcel had been delivered. Boots's contractual requirements had been met, and we would not receive a refund.\r\n\r\nI am distraught and disappointed. The fact that the Royal Mail photo was not of our building, there was no option to have a signed delivery for a high-value item, and it is Boots who has a contract with Royal Mail for delivery, not us; how could they conclude that their contractual obligations had been met. This is a large sum of money to lose as Boots, who has a contract with Royal Mail for deliveries as their carrier, are failing in their \"contractual requirements in relation to this order\" as Royal Mail did not deliver the parcel to the correct building which resulted in us not receiving our parcel at all. We should not bear the consequences of their mistake.\r\n\r\nBoots suggested we \"contact your local authorities if you believe the parcel has been stolen from your property\". We cannot do this as the authorities would conclude that the parcel was never delivered to our building based on the photograph provided by Royal Mail and an examination of our building. It would be evident to any observer that they were not in the same building.\r\n\r\nDate of experience: 19 September to October 07, 2023"

Vanessa Davies

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Online order- arrived with boxes missing and damaged. Boots expect you the customer to repackage the items and send back at your inconvenience. Not the online shopping experience you really want when you are pushed for time!! Really poor- and highly disappointed. Can't believe this is the way boots operate. Avoid online shopping with boots!!”

Helpful Report

Posted 8 years ago

“I was looking for aftershave in st David’s centre in Cardiff we went up to the fragrance and were two members of staff having a good conversation how to lay carpet after a few minutes I interrupted them to ask for help. I told the man which aftershave I wanted and he asked me what size and he then told me they were by the escalator and turned away. Whilst walking away another group of staff were more engaged in their conversation about destiny child. The service was appalling today.”

Helpful Report

Posted 8 years ago

“I spent a great deal of my Sunday afternoon completing an online shop for boots in the vain hope that it would save me time .... Not so!!! On finishing and with current vouchers in-hand, I proceeded to input voucher details to which each and every one was met with INVALID... Not so!!! Then I tried to delete each and every item and even empty the damn basket - this took for what felt like an eternity... In frustration, I closed down the browser. I am not quite sure who set this online facility up, but in my opinion, they need to change their day job. Quite frankly, it is complete rubbish... Unimpressed and will definitely not recommend it to anyone. What is the point in having a points card that you cannot utilise to the full online with your account nor in fact input voucher details?? I think that the 6 years olds that I teach could teach your online technicians a thing or two...”

Helpful Report

Posted 8 years ago

“I ordered gifts online 1 item was used and damaged had to take it back to store only for the rudest staff and manager who is in the wrong job didnt care about my complaint and the fact I travelled to the store with broken ribs to be told it wasn't her problem! Needless to say I've put in a complaint.”

Helpful Report

Posted 8 years ago

“The boots store in hanley stoke-on-Trent is appalling, the way the staff speak to one another is beyond a disgrace! A tall scruffy girl helped me find a product and on our way she spoke to her college about lunch, so unprofessional! On another occasion we herd a staff member putting stock away, swearing and crying!”

Helpful Report

Posted 8 years ago

“Very poor ordered a Ted baker make up set went to collect to get a Yankee candle not what I brought at all can't get hold of a manger to be spoken very rudely on the phone.finally got hold of some one to be told to return the candle and they will refund me my money sorry boots not good enough for your mistake”

Helpful Report

Posted 8 years ago

“I had bought an Estee Lauder perfume from boots online, but went into a store to smell it before it came. Once I'd smelled it I realised I really didn't like it, but had bought it in the Estee Lauder Blockbuster Collection. I really liked the blockbuster collection, and when I went in store to return it I knew I wanted another perfume as it was a gift for another person. I asked if I could trade it for another perfume. I had asked whether or not it would need to be another Estee Lauder perfume and couldn't get a solid answer. When it came to return I found another Estee Lauder perfume but was told that I couldn't do a straight swap as I had bought them online. I said I didn't bring the blockbuster collection with me, but asked if they could use one from the shelves and "return" it along with the perfume I had bought, and I would "rebuy" the collection instore along with the new perfume, and just leave the collection instore (again, I had the one I bought in my house). I was told this wasn't viable as they'd need to send one back to the .com section, when I tried explaining that they wouldn't be losing out on stock as it would balance out that I was buying from the store they became really unhelpful. Meanwhile, I was also trying to return a wallet I had bought in a 3 for 2 deal as it was larger than described on site. I was told that in order to return the item I would need to bring all 3 items, and then rebuy the 2 I wanted to keep. I explained I didn't have the 3 items, and was willing to exchange the item for another, again I was told I'd need the 3 items. I said this would mean I was worse off as I would need to send away or give instore, wait for the refund, and then rebuy the two items, or another one. This would mean I'd also need to pay for shipping again which would mean I was overall worse off in terms of money than if I just kept an item I didn't want. Overall the woman who served me was being unhelpful, took ages to find a manager, and at the end asked me "what do you want me to do?" in an overall tone meaning she no longer thought she could do anymore. She then asked me if I wanted to see a manager, and hesitantly I asked to, she again took ages to find a manager. Nothing was resolved and overall around an hour of my time was wasted by unhelpful staff.”

Helpful Report

Posted 8 years ago

“Ordered an expensive baby car seat needed for a next day delivery. Never showed up until 2 days later. No communication and customer service is terrible. Would not use again.”

Helpful Report

Posted 8 years ago

“Visited boots St.Pancrass to order Photo calendars ,referred to their headquarters who didn’t want to help .Visited the photography store in Sheffield and the woman could not have cared less . Poor service all round , will not be returning”

Helpful Report

Posted 8 years ago

“What an absolute disaster. Received their Christmas catalogue - an item in there states available in selected stores and online only. Spent an hour trying to order it online but without success. 10 tweets, an email and a phone call later I've been told you can't order it online?! Why list in your book for the world to see that it can be ordered online. Customer service is very slow at replying, judging by what other people have said, it appears that if they don't know the answer they just simply ignore you! Oh and I wouldn't bother with the app! It just links you straight to the website..just seems so pointless.”

Helpful Report

Posted 8 years ago

“During a visit today I was at the Ysl cosmetics counter and wanted a price of a lipstick, I waited several minutes and finally called a woman who was behind the counter to help me, she was rude and abrupt when I asked for the price and replied its not my counter! She seemed inconvenient to find a price and when she did she just snapped 28 and before I could ask to have it she turned and walked away so I thought I wouldn't bother any further as clearly I couldn't buy it if she wasn't going to serve me. Also at the 2 minute silence Boots did not turn off the music the play in store and we had to stand just listening to it trying to do the remembrance, totally unacceptable and disgraceful, won't be shopping there again!”

Helpful Report

Posted 8 years ago

“The repeated failure to deliver my medication on time”

Helpful Report

Posted 8 years ago

“Waiting for 15 minuets before anyone decides to bother dealing with a long queue of mainly elderly people waiting to collect prescriptions There were a number of staff hiding behind a screen. Despite being requested a number of times by the only girl serving nobody seemed to bother. Not the first time this has happened.”

Helpful Report

Posted 8 years ago

“Took 4 times to get order, they were not replying to emails it wasnt until shop got involved that we got it sorted but no reason for it was given there was suppose to be samples in but none in”

Helpful Report

Posted 8 years ago

“spent 40 minutes trying to order one item online and gave up because the page kept crashing before I got to payment! it's not my internet connection or phone because other sites work fine! really frustrating, I'm at work all day and spent my lunch hour trying to order a face mask which was a waste of time, sort out your online order site because it doesn't work on my mobile!”

Helpful Report

Posted 8 years ago

“They have continually failed in my experience to serve their customers. I have had issues with customer services. Their BOGOF and promotional offers are misleading and fraudulent. I was mislead into purchasing a 3 for the price of two but they had put the price up by 33%. Effectively no promotion. Do not use these Cowboys, they think that all their customers are Indians and we know what the fate of Indians was!”

Helpful Report

Posted 8 years ago

“I had my sight test done at Boots Tottenham Court Road. When I asked for a further copy of my prescription they refused citing 'data protection' even though as I explained, this was my personal data and I was requesting it. The opticians manager finally agreed to email it to me and hung up the phone. He never emailed it to me. In the questions they asked me it was clear that they have a policy of doing this to prevent you from buying frames elsewhere. In any event, they were incredibly rude and I felt very let down by their poor service”

Helpful Report

Posted 8 years ago

“I have recently visited 3 different stores and find the staff aloof and very unhelpful I went to get some perfume for my granddaughter not having a clue where to look I approached one member if staff to be told she was busy doing an order and waved in a general direction. At another store I had to search for help and was shown the perfume in the gift aisle. I then had to queue because despite ringing her bell for help no one came to help. Will never shop at boots again until staff attitudes change”

Helpful Report

Posted 8 years ago

“My experience working at Boots Watford I am writing to you regarding a conversation I had with Ade who is one of your floor managers for the beauty department at Boots Watford, whereby I was wrongly discriminated against. I am currently employed by Artisan People and have recently been working temporarily for Liz Earle in Boots Watford Intu. I do not consider myself disabled as having eczema does not prevent me from carrying out day to day duties but, it is however a long-term condition that I have no choice over. I would like to high-light that under the Equality Act 2010 provides that a disabled person cannot be discriminated against in the following circumstances: • At work • When buying, or renting property • In education • When providing goods, facilities or services I would also like to state that Liz Earle is a naturally active skincare beauty brand. They base their philosophy and principles around natural products, looking and feeling great and ensuring that their products are available for all skin types. Liz Earle also states; "we create products for every skin type and that while beauty is of course much more than skin deep, we want to make a difference in better looking skin that can attribute to our confidence and self-esteem". Today on the 23rd October 2016, I believe that I was wrongly discriminated against by a member of your management team, Ade, who is currently the floor beauty manager of boots Watford. The discriminatory act was as follows; Firstly, she asked me to follow her to the office. At this point I was under the impression that I was about to get into trouble for doing something incorrectly pertaining to the job role - this was not the case. Secondly, Ade took me into the office to talk about my Eczema, a skin condition I have suffered with since the age of two and I am now twenty-one years old. She then began asking if there was "something wrong with me", if "I were ill?" and "if I were okay?". The conversation then carried on as follows; employer : "Please we have had complaints about your itching, you were lifting your arm up to itch and it doesn’t look right. As a beauty department, this doesn’t look good for our customers, please can you not do that?" I then said in complete confusion: employee: "oh really? who has made the complaint?" employer: "I cannot tell you that but when we have customers or staff complaining about you itching it doesn’t look good, so please could you try to refrain from itching?" employee: "Okay, do you want me here?" employer: "Of course I do but as this is the beauty department it does not look good". employee: "I don’t understand, this is something I suffer with. I am not choosing to itch, if I could stop it I would and I think I am going to go home". employer : "Okay, if you’re feeling that bad that you cannot work that’s fine". The manager Ade had ultimately told me that having Eczema is not beautiful and I do not care if this is something you suffer from and cannot help, you need to refrain from doing so as it does not look good for us and prevents us from potential sales. I left the conversation without any hostility towards her and had remained entirely calm throughout. At this stage I could only look at her in dismay as I was trying to figure out whether or not she was being serious about the topic and content of the conversation, or essentially just had a complete lack of people skills. Following this conversation, I can only say that I felt broken and my confidence had been shattered by someone that had no understanding of how and why this was going to severely affect me. I later went home and began to feel embarrassed and ashamed, I could not stop crying about what had happened earlier in the day. I felt as though I were made to feel I had something wrong with me and that I had done something wrong. I should make it personally clear that if I were not the strong person I am today, this conversation could have broken me to the extent to where I fell into deep depression or turned to suicide. People who suffer from this condition are made to hear comments like these all of the time and have to look the other way. We should not have to go into a place of work where we feel safe and receive antagonising, patronising and vindictive abuse from managers who have a duty of care for us. In saying this, I do believe that Ade may not have understood or realised the extremity of her comments, but I would have thought that someone especially of a managerial position would have possessed the decorum, people skills and a sense of morality to better address a situation like this. I would also like to point out that the fact I was even brought into the office for such an issue is shocking and so I have no doubts that others may have experienced prejudice or discrimination during a recruitment process for this company, due to the idea that they feel such conditions may tarnish the 'look' of their brand. I feel there is a lot more to be said and considered about this issue I have personally been subjected to, and therefore suggest that Boots as a company invest more into their staff training and management to avoid further situations like these. Boots should be aware that there is no excuse for this type of behaviour from their staff, especially its managers, as they should employ people who have a sense of compassion for other human beings.”

Helpful Report

Posted 8 years ago

“Failed to deliver order, said would resend then cancelled order and then customer support just said it couldn't be helped. Awful customer service, and no one seemed to care.”

Helpful Report

Posted 8 years ago

Boots is rated 2.6 based on 1,915 reviews