“I think Brightside is great! The only issue I’m having with the app is that when I click on the app, I am immediately take to “therapy. Book for your first session”. And it will not let me go back or go to any other page or feature. The only way I’m able to use the app is if I click what I need (the message tab for example) super super fast after opening the app, before I’m taken to the therapy book your first session screen. That’s annoying. But aside from that, Brightside has really helped me.”
“Brightside has helped me manage my anxiety and insomnia. I can track my progress and I feel confident that I can soon move forward since things have been so successful.”
“4/5 I love the online care, it's easier and fits my schedule. My care team is amazing, they really listen to me and let me lead on how to address and proceed. Recommend to anyone that has a busy schedule, or any other reason you haven't taken that step. Brightside is the way to go.”
“Brightside has been very helpful and I am already feeling better going in to my second month of services. The provider is very responsive and willing to work with my needs. I am very happy with the services.”
“4 stars- the first two counseling sessions there were technical difficulties which interrupted things a bit. I also don't love that I cannot schedule psychiatry out a month.”
“Mostly very good care and attention.
It’s a little challenging to get regular appointments with therapists,I wish there was an automatic scheduling process (ie you could opt to sign up for a weekly or twice monthly regular time slot, etc).
Also it’s awkward to move easily back and forth in the question/response exercises. If you want to repeat a lesson or go back and change something you’ve written, it’s difficult or impossible. Unless I’m misunderstanding the instructions….
Otherwise, very positive experience so far.”
“Overall I’m pretty happy with Brightside. I like both my provider and my therapist, and consider them to be quite competent. A number of ongoing technical issues when meeting with my therapist which can be frustrating. Customer service is a bit lacking. And the app needs work.”
