“I'm overall very happy with the psychiatrist and the therapist. My issue is that the lessons will not unlock and I've told my therapist several times and she says it's not on her end but the website says the therapist will unlock the lessons. I've also reached out to tech support. No one has gotten back to me. The other issue I have had is that when trying to schedule appointments the system would only go out for about 2 weeks for scheduling and I need to make appointments a month out so that's been frustrating. My psychiatrist finally just made the appointment for me on her end. One other issue is that my psychiatrist was supposed to increase one of my bipolar medications and instead she sent a prescription for even lower mg's than what I was already taking. I went ahead and paid for it and took it home because I do not want to run out but I'm still waiting to see how she is going to resolve this. Over all I'm very happy with the televisits and the services but I hope these issues get resolved because I truly enjoy the lessons and the educational videos and without those I do not feel like I am getting all that I am paying for.”
“Dr. Rachel Hill has been fantastic! It was very convenient to be able to go online and have a visit within two days of needing help. She has great availability.”
“Would be ALOT better if I didn't get charged for missing appointments, I am a first responder and my work is directly correlated to the weather, if the weather is bad, I have to work. With that being said, I do sometimes have to cancel on a short notice, I've been charged everytime I've missed an appointment, it is a little bit frustrating, and I have been reimbursed, but currently I owe $90+ just for that exact reason. That is really the only downfall, and I have been coy about scheduling more appointments.”
“Brightside has a low barrier to entry, takes major insurance, and has a good app. However, when I experienced a problem (my provider didn’t show for an Appointment when I was on my last day of medication) they completely fell short with no clear follow up and multiple unresolved messages through the system.”
“I say you all are doing the best great job sometimes you can perform great but sometimes that still doesn't help a person I'll never b ok but I give you guys 5 stars”
“Brightside is very helpful for someone who has a tight 8-4:30 schedule, like everyone on here as well, but is zoom only- that makes it TEN times easier to work around. It’s been so helpful, and the providers and therapists have been so wonderful. I highly recommend!”
“I have had an excellent experience with my therapist Thomas. He is compassionate, responsive, and relatable. I have found he reads my "homework" and often comments on my check in's if he feels I am struggling. I give him 5 stars.”
