“I have had trouble connecting with the doctor. But the meetings with Dawn are going exceptionally well. She is very supportive and informative. I like her a lot and respect her opinion. I find myself looking forward to our sessions. However, I have trouble connecting with the psychiatrist due to my poor computer skills. For instance, I didn't notice my mic was not on and missed an appointment because I couldn't connect with him. I have rescheduled and I apologize.”
“The APP is difficult to understand. The promised emails about appointments never came. The “add to my calendar” never worked. I got multiple messages (and links) for one meeting which caused me to miss that meeting and pay a missed appointment charge. The few meetings I had were usually spent talking about, or dealing with, technical issues. Instead of helping my anxiety, it has made it worse. I would never recommend Brightside.
The request for a survey came in an email - and it didn’t work. Told me to go online. Yet another flaw in technology setups.”
“The technology problems are a big issue. Sometimes we can't meet because either the audio or video or both fail to work. Extremely frustrating!!! The doctors are great though. Customer service is slow in acting and have a tendency to not answer the questions I'm asking.”
“It’s still pretty new. My main goal was not to be tried on multiple medications and put my family through those ups and downs and already I’m on the second medication. So there’s that.”
“My Therapist and Psychiatrist are kind, friendly and helpful but Brightsides audio/video system is unsatisfactory and difficult to connect to. My Psychiatrist and I usually have to abandon the computer and speak via phone.”
“For the first time in years, I was able to talk with a psychiatrist and finally get correctly diagnosed to start the right medications. My therapist is also wonderful, she listens to me, but also tries to help me change the way my thoughts work. I’m provided with lessons I can access at anytime, the app is super easy to use, and since it’s all over video, I can attend my appointments from anywhere.”
“I’m happy with my care. I’m not overwhelmed with check-ins. I just wish meds worked faster than weeks so I knew if they right for me within days. Wait and see is not good.”
“My therapist and my psychiatrist are both Awesome. The reason I gave this rating is due to the fact that it took 9 days for someone to answer my urgent question and the fact that you can only book one appointment at a time. There should be a way to make more than one appointment at a time without the therapist having to block their schedule to get me in. There should also be a way (without having to try to manipulate the system for a patient to get a longer time slot if they need it. Mental health should be Brightside’s #1 priority but it doesn’t seem that way.”
